THE WORST!!!
This app has been the WORST to deal with in the past few MONTHS. I’ve been a loyal customer for over 6 years and it’s never been this bad. The amount of glitching and freezing to the point where every few scrolls down it freezes. If I click on an item it almost ALWAYS comes up as an error message which then I have to press the retry button multiple times just for it to reload the product. And don’t even get me started trying to search for an item, completely irrelevant filters and items just pop up and flood the app. I literally just end up closing the app out of frustration and don’t even want to purchase anything anymore. What’s even worse is their automated responses to general customer concerns/complaints. SO many of your customers are having the same issues as me and nothing has been done about it for months. No care whatsoever. I’m deleting the app
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Response from developer
Hi Sammy, Thank you for taking the time to leave this feedback. We truly appreciate that you took the time to let us know about your unsatisfactory experience with our App and customer support, and sincerely apologise for the experience. We would love to resolve this for you, to message us for further support, please visit our Help Centre. We look forward to hearing from you. Thanks, THE ICONIC 🖤
My favourite shopping
The best in everything
When it works, it works great
When this app is working, it’s great. But more often than not, the app is glitchy, isn’t easy to navigate back from a item page, often clicking on a brand (repeatedly) doesn’t work, overall super buggy most of the time.
Not user friendly
App is hard to navigate and the filter categories are always polluted with other items that don’t match. Adding wish list items to a board is difficult and often stops working. Website is much easier to navigate, I would not choose to purchase through the app.
Great shopping
Always spot on service
Obsessed
Had been great experience
S
Quick delivery and return
Glitchy app
App freezes and crashes. Hearts on add to Wishlist glitching at the moment.
Great Brands Great shipping
I always buy my clothes from the iconic
Best online shopping app
Best online shopping app
Awesome 🙌 place to shop 🛍️🛒🛒🛒🛒
I’ve loved 🥰 everything I brought from here.
My Go-to
Always find the best styles that fit my taste, and there are many options on sale!
I love iconic
I just love shopping from iconic.
Overpriced items
Paid $282.25 for an item a 33 days ago, today I saw the same item has been price matched at $189. Contacted customer service who cannot help as it has been over 30 days since purchase, can even return the item as missed the return window. Informed customer service is a shame that they have lost a loyal customer over their overpriced products and also lack of customer support and empathy.
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Love the ICONIC!
Easy app to navigate and they have the best returns policy!
Gift card hard to use
It is a bit confusing to use the gift card.
The best of the best of the best
The best shopping experience
Best for Everything and Everyone
Best Products at Best Prices. Easy to use app.. Fast Deliveries and Easy Returns.. Highly recommend..
BEST
Most convenient place to shop from!
Best online shopping app
What’s not to love about this fabulous app/shopping portal. Accurate descriptions, good prices, fantastic deals and probably THE best returns policy possible.
