Broken app
***Update***- since last update 5 days ago, schedules have stopped working again…
Prev post a year ago - I’d like to think I’ve balanced the rating at 3 stars as the app has worked perfectly prior to the latest update; initially after the update, the schedules stopped working but today, the app will not connect to the pump. I have reset the pump, deleted and reinstalled the app and created a new account but still will not connect. If you look at the spa groups on FB, you will see that this is a common problem so come on Lay-Z-Spa - you have a huge customer base who deserve better than this!
Prev post a year ago - I’d like to think I’ve balanced the rating at 3 stars as the app has worked perfectly prior to the latest update; initially after the update, the schedules stopped working but today, the app will not connect to the pump. I have reset the pump, deleted and reinstalled the app and created a new account but still will not connect. If you look at the spa groups on FB, you will see that this is a common problem so come on Lay-Z-Spa - you have a huge customer base who deserve better than this!
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WiFi stopped then scheduling
For ages the WiFi just stopped working and everything I tried would not work. Then suddenly there must have been an update to the app because I managed to connect again.
But now suddenly the scheduling has stopped working so I have to set a simple manual time for tub to come on and off in order to heat in cheap overnight rate.
In the scheme of things not a great problem but very very annoying as the app is just so flaky - as a developer myself I would just be so embarrassed by these problems but expect they are not given the time to fix things ☹️
But now suddenly the scheduling has stopped working so I have to set a simple manual time for tub to come on and off in order to heat in cheap overnight rate.
In the scheme of things not a great problem but very very annoying as the app is just so flaky - as a developer myself I would just be so embarrassed by these problems but expect they are not given the time to fix things ☹️
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Lay-Z-Spa… more like Lay-Z-App
This app is not functional on any level. Very very sketchy to even get it connected, scheduling impossible as it all of a sudden “can’t connect to your spa”. Very disappointed as actually purchased this spa due to this functionality.
I am expecting a reply and for the app to be improved considerably so it’s at least functional and is not just unable to connect. Look forward to hearing from Wilton Bradley????
I am expecting a reply and for the app to be improved considerably so it’s at least functional and is not just unable to connect. Look forward to hearing from Wilton Bradley????
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The worst app
It just doesn’t work! Was a nightmare to get the tub connected to wi-fi in the first place, just didn’t want to know, eventually the next morning doing exactly the same procedure it connected.
The scheduling is so unreliable, sometimes it works and sometimes not. Sometimes it starts and then turns heat and pump off early. Why does it turn the filter off after completing schedule?! This is how you know it’s attempted the schedule as you wake up and the pump is off, with no heat added!
It’s honestly the worst app I’ve come across, how hard can it be to develop an app that turns something on and off at a specific time! Very it would appear.
The scheduling is so unreliable, sometimes it works and sometimes not. Sometimes it starts and then turns heat and pump off early. Why does it turn the filter off after completing schedule?! This is how you know it’s attempted the schedule as you wake up and the pump is off, with no heat added!
It’s honestly the worst app I’ve come across, how hard can it be to develop an app that turns something on and off at a specific time! Very it would appear.
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Buggy and unusable
WiFi connectivity was a high on the list of reasons for choosing the Hot tub that I did. Well, turns out I shouldn’t have bothered. The app is extremely buggy. On the rare occasion I can actually log in, turning the pump off turns off the heat and keeps the pump running and changing the temperature display from C to F seems to break that function all together. If you want reliable WiFi functionality with you’re hot tub, don’t bother with this app. Seems the Bestway app is a far better option to control my hot tub
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Does not work on iOS because!
This version on the iOS app asks for permission to use your devices location and Bluetooth but never asks to use the devices “local network” (Wi-Fi) when installed for the first time. Which means it cannot access the internet to register an account, reset a password or to log-in 🤣.
You guys should fix this 👍🏻. Your welcome.
You guys should fix this 👍🏻. Your welcome.
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I'm a lucky one
I must be one of the lucky ones and it works, took a couple of attempts no idea why, does exactly what I need times turning it on and off etc.
What I have notice is I can't use my vpn with it, it just hangs while communicating with the spa but no big problem turning that off to make adjustments.
Should be a straight forward connection.
What I have notice is I can't use my vpn with it, it just hangs while communicating with the spa but no big problem turning that off to make adjustments.
Should be a straight forward connection.
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Please fix the app
If I could give it zero I would when your team updated the app it will not longer connect to the WiFi in my pump. I tried the bestways app same thing both app are rubbish. Of yo are spending £700 or £800 or under you would want a working app I might switch to a hotub brand with a better app 😡😡😡😡 please FIX IT I love my hotub so much but the app lets it down disappointed 😡😡😡
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Download the Bestway App
Once again the UK needs to be different! This app doesn’t work, won’t connect a brand new tub. Try the actual manufacturer App (Bestway) and you will get an instant connection with no stress!
I have used this app for two years and has been temperamental, until it stopped 2 mo the ago. It transpired, it’s not my WiFi it’s the App. Even a new spa didn’t work. Just use the Bestway App!
I have used this app for two years and has been temperamental, until it stopped 2 mo the ago. It transpired, it’s not my WiFi it’s the App. Even a new spa didn’t work. Just use the Bestway App!
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Perfect supporting app
Works great, not sure about all the negative reviews. Easy to setup, links direct to my pump in a few seconds and like the ability to be able to set heating plans
Not working
Got my LayZspa last year and the app worked fine. Got spa up and running again only to find App no longer working. Tried to download again today to see if fixed made. It won’t even let me login to my account. Have tried use Bestway app but that keeps disconnecting and can only programme to have a delayed start on the same day. I want to be able to set a schedule like I have done previously on layzspa app.
Get it fixed please
Get it fixed please
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Now working again.
Reviewed edited - We bought our hot tub last year. I remember it being a bit of a pain to get the phone app working. It took a few attempts and eventually connected. However, this year it will not work. I have turned off the router and even moved the mesh disk right next to the pump. I have managed to get to the point when it says success, and the pump is connected. The wifi light goes steady. I press continue on the phone and immediately get the error. Cannot connect to your lay-z-spa. It tells me the pump is off line. I have reached the point where I want to tickle it with a hammer. PLEASE PLEASE FIX THIS. Edit - thank you for the update. The App is now working as it should. It can still be a bit temperamental setting up. Mine stalled on getting the status from my pump. I let it try for about 5 minutes. Then cleared the page from my phone and tried again. It worked the second time within just a few seconds. The scheduling seems to be back to normal. As long as it does not drop out, I’m very happy again.
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Just in case it's not clear enough, it's broken!
Tried with two different Milan airjets, two different Wi-Fi setups, four devices. Yup, it's dead. The Bestway app mentioned here provides some functionality but it doesn't allow schedules, making the hot tub unusable on an energy crisis.
Without the Wi-Fi setup (that again, it has been broken for a month now) this is less useful and more expensive than a paddling pool.
Without the Wi-Fi setup (that again, it has been broken for a month now) this is less useful and more expensive than a paddling pool.
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Broken
Since the last update I have been unable to connect the app to our spa. Scheduling completely stopped working prior to the above. It’s now a completely useless advertised function, as you can not control your hot tub via the app! Please take time to investigate this issue, then do an update to fix and improve! I know I’m not the only one with this issue.
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Latest version BROKEN.
Come on Lay Z spa this is embarrassing. Connectivity has not been great over the last 2 years on this app with multiple times your servers go down and there is either no access to the app or the schedules just stop working with no warning or notification via the app which would be so so easy to implement.
But since this app update I’ve seen the schedules not work for almost a week then they start working but now my pump disconnected from the app and despite multiple tries I’m unable to reconnect all though it looks like it goes all the way through the boarding the pump and registering it on my account. It just won’t connect to tub afterwards.
Very disappointing and unfit for purpose these should not be sold as WiFi capable when they don’t work and you fail to notify customers of the issue or if you're even working on a fix.
Can no longer recommend a WiFi capable lay Z spa
But since this app update I’ve seen the schedules not work for almost a week then they start working but now my pump disconnected from the app and despite multiple tries I’m unable to reconnect all though it looks like it goes all the way through the boarding the pump and registering it on my account. It just won’t connect to tub afterwards.
Very disappointing and unfit for purpose these should not be sold as WiFi capable when they don’t work and you fail to notify customers of the issue or if you're even working on a fix.
Can no longer recommend a WiFi capable lay Z spa
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Not working!!
Since the latest update I’m no longer able to connect the app to the pump. After several failed attempts & checking all the requirements 100 times this will not work!! All been working absolutely fine for the past year since I purchased. Now what’s the point in the app!! Absolutely disgusting!!
Come on techy support get fixing!!
Come on techy support get fixing!!
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Completely pointless,,
Just purchased a n all works great apart from the app , it registers my network info with the pump but refuses 100 % to register the pump to my account ,, It shouldn’t take a global multi million dollar business this long to sort the problem or at least issue som king of acknowledgment or statement on the web site , tried calling times an it automatically cuts the call and apologises because the lines are busy, no suppress Lay Z spa Bestway sort it out
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Useless
The latest update has broken both the app log in and schedule functionality.
Since the update. Schedules aren’t working at all. Even then the previous update removed the pump on functionality so now you either have to manually turn the pump on without heating to keep ticking over or leave it on all the time or just slowly watch your tub turn green!
The most recent app update appears to have stopped scheduling working all together. Rendering the app a very useless remote control only.
Lay-z-spa promise a lot of useful functions with this app and wifi units on their products. Unfortunately they provide absolutely nothing. Over the years the app has been plagued with server related issues and functionality problems. Many users have had problems with it and it appears that Lay-z-spa whilst issuing updates have failed to sort this. I would love something that actually works. Even if it’s just a timer schedule built into the hardware itself. Sadly I don’t think the company care about its end users once they’ve made the sale.
I would recommend all to steer clear and save a few extra pennies for an alternative manufacturer.
Since the update. Schedules aren’t working at all. Even then the previous update removed the pump on functionality so now you either have to manually turn the pump on without heating to keep ticking over or leave it on all the time or just slowly watch your tub turn green!
The most recent app update appears to have stopped scheduling working all together. Rendering the app a very useless remote control only.
Lay-z-spa promise a lot of useful functions with this app and wifi units on their products. Unfortunately they provide absolutely nothing. Over the years the app has been plagued with server related issues and functionality problems. Many users have had problems with it and it appears that Lay-z-spa whilst issuing updates have failed to sort this. I would love something that actually works. Even if it’s just a timer schedule built into the hardware itself. Sadly I don’t think the company care about its end users once they’ve made the sale.
I would recommend all to steer clear and save a few extra pennies for an alternative manufacturer.
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Absolutely terrible!
Please extend our thanks to your QA team! After the recent update my lay z spa no longer works with the app, my schedules have all broken and I’ve wasted a day trying to get things working. It’s also broken the homebridge integration, this repeatedly happens whenever you update app! Please fix asap, I will give up soon as having the app regulate the schedule so I can effectively heat without spending a fortune is why I bought the Wi-Fi pump upgrade, but without an app, I’ll be asking for my money back.
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Latest update has stopped things working
The app was updated 4 days ago to include HydroJet but it looks like it’s broken the older versions. I can no longer register the pump even though the pump is updated the app doesn’t add it to my account. The automated schedule on the app also doesn’t look to be running. Terrible. Hours spent trying to fix this and very little help online other than starting a warranty claim.
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