Cancelled my subscription halfway through
Was working fine until it cancelled my subscription halfway through its term. Am now unable to access any content.
Response from developer
We're very sorry to hear that you have experienced a problem with accessing your subscription in the app. If you can please contact us directly at nq-digital.subs@newsquest.co.uk, we'll help get this resolved for you asap.
New and improved - no it’s not
Been told that this has been improved. It is really not. It’s just a tarted up version of the website, however when clicking any links it takes you to the website and says sign in to subscribe.
Rather than all the faff just use the browser.
Waste of time
Rather than all the faff just use the browser.
Waste of time
Response from developer
Thanks for your feedback. We're sorry to hear that you've not enjoyed the new app experience. We've worked hard to make the article reading experience more engaging within the app and have added a number of new features as well as completely redesigning the navigation and article templates. However, we're constantly working on improving and have many more improvements planned for this year, including reworking the in-article link experience you mention to make this more user friendly.
Too reactive.
Downloaded the update and wish I hadn’t. A slight touch of the page and it zooms right in. Constantly having to zoom back out. Driving me mad!
Response from developer
Thanks for your feedback - If you haven't already, may we suggest trying reading in Landscape orientation, as that provides a pre-zoomed in view, especially if reading on tablet in single page mode. This allows you to read pages within the editions without needing to zoom in and out. We will also discuss your feedback with the development team and test on a range of devices as we haven't experienced this here in testing before, so it may be that we need to maker a change for certain device types.
Waste of time
I subscribe to the National and pay £6.99 a month yet apparently I’m not eligible to use this app - you need to be a Premium Plus subscriber. You wouldn’t get away with this in an independent Scotland!
Shambles
Do not pay for a subscription to this app. Since I downloaded it 4 days ago , I have had to change password every time to access it.
I e mailed them to cancel, filled in the online contact form numerous times, still no reply after 4 days.
I e mailed them to cancel, filled in the online contact form numerous times, still no reply after 4 days.
OK and easy to use.
This is a new app so will I am sure improve with time. Covers topics well in addition to customer letters etc.
Good.
Good.
Glitches
When working it is a super easy app. But over the past week I have been unable to get past the picture of a
pro independence gathering. I have phoned the help desk; Temporarily restored for 1 day. I am now reduced to deleting and reinstalling app every morning before it can be used. I am getting really annoyed with that picture 😖🏴
pro independence gathering. I have phoned the help desk; Temporarily restored for 1 day. I am now reduced to deleting and reinstalling app every morning before it can be used. I am getting really annoyed with that picture 😖🏴
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Supplements now available
As of today, 2nd Feb, the Supplements are now available. Click "Paper" and at the top of the next screen there are now 2 headings - The National and Supplements. Click on the one you want to see.
Absence of the Seven Days Sunday supplement
I can access the paper and not the digital version nor does the the Seven Days supplement appear. This supplement is the most important part of the Sunday edition of the National with it’s in-depth articles, reviews and comments. What has gone wrong?
Supplements in the new app
New app is different, maybe not much better in terms of functionality but lack of access to new and saved supplements, including ‘Seven Days’ is unacceptable. Fire the testing team!
I’ll give them a month to fix it before I cancel my sub
The latest release introduces a lot of features which could make this excellent (although I preferred just having the paper rendered - so long at the editors remembers to upload it).
This has an article per page reading (good) but the onward links go back to the web (bad)
But worst is the newspaper rendering. For a start much of the contents is missing (e.g all the Sunday extra content). And then you try to read and discover that it fits the view to the shortest dimension (so you have to zoom in to part of the page). You cannot zoom out and so you have to move the page around. This makes following page wrapping articles tiresome (at best) and destroys any ability to dip in to the paper.
There is a handy ‘feedback’ but it all goes unanswered.
This has an article per page reading (good) but the onward links go back to the web (bad)
But worst is the newspaper rendering. For a start much of the contents is missing (e.g all the Sunday extra content). And then you try to read and discover that it fits the view to the shortest dimension (so you have to zoom in to part of the page). You cannot zoom out and so you have to move the page around. This makes following page wrapping articles tiresome (at best) and destroys any ability to dip in to the paper.
There is a handy ‘feedback’ but it all goes unanswered.
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Supplements
New version of app this week (30/01/2022) does not give a option to access the Supplements (e.g. 7 Days) ... old version did.
No access after rebuild
Since the rebuild I can only access the web and not the app. £10 a month for half a service.
Something has gone wrong with new app
Over the past week I have had trouble accessing my account via the app and unable to read the digital edition. I rectified it last week with a change of password but this morning I have lost access once again to the new updated app, my saved password in keychain is not accepted yet it works on the national website?
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Download
Changed my phone and now not able to download the app onto my new phone (iphone12)
LACK OF SUPPORT
My subscription did not automatically renew and I have been unable to restore it. Technical support have been unable to advise how to restore it. I would like to renew and support the National, but they are being let down by the lack of support.
Why charge more in App Store?
Why are you charging £12.99 a month here but on your own website you only charge £9.99 for a digital copy of the actual newspaper that you can access via this App? Also with the latter you get full access to the online features that you don’t get by purchasing here. That doesn’t seem very fair.
Disappointing
I was hoping the articles would be formatted for my phone, like most news apps. Instead it’s basically just the actual newspaper but in a PDF viewer
Can’t log in
Not able to log in to app without having to reset my password every time. Will cancel subscription as a result. Subscription staff could only send me links to how to manage password in iOS keychain which wasn’t helpful.
Really needs an update
Good enough but not amazing
Would be handy if it actually remembered where you left off
As a previous reviewer pointed out it is essentially a PDF reader.
I know The National is ‘the’ pro independence newspaper but honestly it’s obsessive now, just constant.
Try and cover a bit more, I subscribed for a year and to be honest I read other titles available to me first before The National as its almost predictable.
Keep up the fight by all means but.............
Would be handy if it actually remembered where you left off
As a previous reviewer pointed out it is essentially a PDF reader.
I know The National is ‘the’ pro independence newspaper but honestly it’s obsessive now, just constant.
Try and cover a bit more, I subscribed for a year and to be honest I read other titles available to me first before The National as its almost predictable.
Keep up the fight by all means but.............
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