Add back “Scan Receipts” function
Staff always forget to scan the code or are reluctant to scan it. Smart aleck adjustment!
Response from developer
Thank you for your comment. We will strengthen communication with merchants and provide training on the operation of the 'Instant Points Earn' device, so that merchant staff can become familiar with the points registration process and regularly monitor system performance to identify and resolve issues promptly, ensuring smooth operations. Please provide more information via email at thepoint@thepoint.com.hk or hotline 3766 6362 for case follow-up.
Buggy useless app
The SHK shopping mall app is an absolute disaster. It’s painfully slow, crashing every few minutes, making navigation a nightmare. The interface is cluttered and unintuitive, with tiny fonts and confusing menus that frustrate users. Searching for stores or deals is pointless—results are inaccurate or outdated. Promotions are poorly displayed, often leading to expired offers. The map feature is useless, failing to load or showing incorrect directions. Customer support is nonexistent; queries go unanswered. The app drains battery and bombards you with irrelevant notifications. Honestly, it’s a shoddy, half-baked effort that makes shopping at SHK malls a miserable experience. Avoid it!
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無限loading
This app is not performing well at all. It seems to only know how to show an infinite loading screen. I waited for 30 seconds before getting an API timeout message. It’s frustrating to have to wait endlessly with no progress. Please improve the loading times and overall functionality!
Squid game at the point
Going back against technology - the mall decided to take out the option is to scan receipts recently… and after going through the line to the customer torturing counter, they said they need me to get a separate credit card receipt which the restaurant does not provide. So now I have to run back to the restaurant only to be told this receipt is not available… the restaurant kindly helped call back the counter and eventually this get fixed after a good 30 mins and contributing another hour of parking $ to the mall
Understand times are hard - suggest to not offer something you are not prepared to offer and make the process more miserable than it needs to be. You have sophisticated clientele and let’s show some respect
Understand times are hard - suggest to not offer something you are not prepared to offer and make the process more miserable than it needs to be. You have sophisticated clientele and let’s show some respect
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App removed receipt upload for scoring points function
I was told by your participating merchant that I can still upload the receipts manually yesterday but then found out from your reply below that this function had been removed.
I’d have do that at the shop if I knew that. Seems your education for your participating merchants isn’t enough, which leads to loss to your customers…
I’d have do that at the shop if I knew that. Seems your education for your participating merchants isn’t enough, which leads to loss to your customers…
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可以唔用佢
依家唔可以上傳單，去商戶掃code ，就話部機未有或無參與。很好，可以去其他商場消費
Technical issues with the app
I couldn’t use the app for days since it says that “our server has been experiencing issues, please try again later”. Have been trying to uninstall and install the app again but it’s not working. Also tried looking for CS on their official website but no assistance is found. Please fix this bug ASAP.
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好實用
可以check 到商場咩餐廳，good
Nice Rewards App
The app is convenient for receiving updates of SHK malls and shopping rewards! User-friendly interface as well.
Nice app
It’s convenient to use and can choose different prizes, can earn points from different shops and shopping centers.
Very useful
especially for making restaurant reservations during busy times.
Friendly App
As I live nearby mikiki, I download the App and can accumulate the points while shopping and dining in the mall. It’s easy-friendly to use and I also recommend my family members to install it !
Easy to use
Easy to use and user friendly with many coupon
Nice
really nice app, user friendly and easy to check information
Nice app
User friendly and many up-to-date offers! Really enjoy!
Good
Really nice app,user friendly and easy to check information
Cannot login
I tried few days already but cannot login. When I try to login , an error message show up but does not provide any reason.
App not working
I came to this mall car park specifically because of the electric car charging facilities for its members. But the app doesn’t work. Called the hotline and it wasn’t helpful. The car park management then asked me to drive the car away. My guess is that they want to upset more customers and accumulate a dissatisfied customer base.
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Great app as always
Showed the useful and essential info in the app. Plenty of coupons and discounts could be found as well.
Slow and deteriorated
The app used to be excellent until the revamped version was released. It provided a seamless ticketing experience for dining and operated smoothly at a fast pace. However, the current version runs frustratingly slow and has become utterly ineffective for dining queue ticketing. As a result, I have decided to discontinue using it and strongly advise against its usage for others as well.
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