Thought it couldn’t get worse
The old app was terrible but at least it generally worked. New app lost all my settings and devices. Basically bricked my whole system. Embarrassing app for Shade Store but from the reviews it’s pretty clear they don’t care.
Hard to work app
The shades are FABULOUS! The App is very difficult to work. Even the installers have had trouble helping me get timers set
The app doesn’t befit the brand
The app and firmware are extremely buggy. I’ve had to do a soft reset on the firmware 5 times in 2 months. Even the installers gave up trying to setup the hub! Thankfully I’m a software engineer and I was able to figure it out the next day.
This feels unacceptable after spending $8,000 on the shades + smart home hub. The app itself feels like a high school project.
This feels unacceptable after spending $8,000 on the shades + smart home hub. The app itself feels like a high school project.
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The app lost all saved blinds after unplugging the hub
I added the blinds into the shade store app and connected it with google home. The hub was unplugged and now i notice in the app all the blinds and rooms i added have been erased. What a waste of time.
HomeKit working in iOS 26 with bridge pro
New bridge with matter support solves the problems with the old bridge. Everything is working now for the most part. Thanks for improving things over time.
Garbage
The V2 app is garbage. I had the same experience as another recent review. V1 worked great but now I am unable to control the shades or set any automations with the app. It’s infuriating that now I have to buy another hub when the one I have is in working condition.
Miss battery percentage
App used to show battery percentage now the feature is gone
Improved performance
Had replaced the wireless link recently and the performance is much improved!
Terrible
After several years of working just fine, my shades now do not work at all with the app. Had a technician come and switch out of hub, they still don’t work at all (since about 3 or 4 months ago).
Glitchy but mostly works
After the latest update, I had to manually update the settings for four of my seven shades. The system prompted me to indicate what kind of charger I had for each one. This seemed odd, but the app seems ok otherwise. I’ve had my shades since 2021 and mostly love them. The automations and integration with Google Home are very helpful. As others have noted, pairing the app with the shades and my home system was way more complicated than it should be. I’m hoping that is something I won’t need to do again.
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Unacceptable
The new Shade Store App (V2) does NOT work with the original black Wi-Fi hub I purchased from the Shade Store a few years ago. Unfortunately, the company decided to pull the original Shade Store App (V1), which worked perfectly well with the original Wi-Fi hub. When I reached out to the Shade Store, they told me I needed to buy a completely new Wi-Fi hub for $200. I paid $150 for the original Wi-Fi hub, and I did not expect that it would be made obsolete by the company that sold it to me in just a few years. It is a working piece of equipment, and I find it unacceptable that it should have to be thrown out and replaced. Please make the original Shade Store App (V1) available again for download.
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Incredible number of problems
Shade timers don’t close shades to the configured amount. With a second timer, shades start to open to the configured amount then reverse and open all the way. My drapes won’t pair with the hub. All in all, it seems like it could not have been tested with real products. Very disappointing…
All bugs and issues
I’ve had so many issues with this app and related hub over the years. Tons of bugs, a pain to set up and reset every time it fails. I’ve not had any issues with other smart home tech and would recommend you go with another retailer if you want motorized shades that you can rely on without hiccups.
Terrible
The app does not work, integration with Apple HomeKit does not work, device does not work(on my second one). Don’t waste your money on this.
Works Great
I’m using this app to set timers for three blinds to block afternoon sun. Has been working as expected for a few months. I occasionally use HomeKit/Siri, no issues.
As bad as the reviews sound
Garbage app, garbage tech, garbage company.
New V2 App - Old original HUB - NOT COMPATIBLE
Consistent with similar App reviews and complaints, I've lost remote control of my blinds via iPhone App because the new V2 version of the App is NOT compatible with the original WiFi hub! How a company can release an App knowing that prior customers with the original HUB and original App would not be supported is totally unacceptable!
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Never works
Never works!
Just does not work
I’ve tried multiple times with tech support to use the app/hub. It’s just not intuitive or functional. Scenes and timers? The installers don’t even endorse it!
Worthless & Pointless
I agree with the other reviewers. The app is as pointless and worthless as the $200 hub. Neither will connect to the network or devices. Have tried all the troubleshooting steps on the very limited support site. The support email is unresponsive. Not sure why I spent so much money on these shades. Would advise choosing a different company. The lutron shades work great if you don't use the Shade Store.
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