Extremely disappointed by the lack of customer support
I was a Shout customer for several years, and initially I had a great experience. The platform worked well, customer service was responsive, and I regularly recommended Shout to others. Unfortunately, my experience has changed dramatically over the past year or two.
Support has become increasingly difficult to reach, response times have slowed significantly, and the platform seems to have received very few meaningful updates. After dealing with these issues for some time, I ultimately decided to move my business texting service to another provider.
The most frustrating part has been trying to port our long-established business phone number. Our new provider submitted the port request through Twilio, but we were told the transfer is waiting on approval to release our number from Shout.
For nearly two weeks, my assistant and I have tried repeatedly to get help. We have contacted Shout through the in-app support chat, phone calls, texts, email, LinkedIn, Facebook Messenger, and even a direct message to the founder.
We have received no response through any of these channels. The in-app chatbot has also been unable to connect us with an actual person.
At this point, I’m not asking Shout to convince me to stay or resolve my concerns with the platform. I simply need someone to respond and help facilitate the release of our business number so we can move forward with our new provider. Being unable to reach anyone while an important business phone number is essentially stuck in limbo has been incredibly frustrating and disruptive.
I’m especially disappointed because Shout was once a company I was genuinely happy to recommend. I would gladly update this review if someone from Shout responds and resolves the issue, but based on our recent experience, I cannot recommend the service to businesses that depend on responsive customer support or need confidence that they’ll be able to take their business number with them when they leave.
Support has become increasingly difficult to reach, response times have slowed significantly, and the platform seems to have received very few meaningful updates. After dealing with these issues for some time, I ultimately decided to move my business texting service to another provider.
The most frustrating part has been trying to port our long-established business phone number. Our new provider submitted the port request through Twilio, but we were told the transfer is waiting on approval to release our number from Shout.
For nearly two weeks, my assistant and I have tried repeatedly to get help. We have contacted Shout through the in-app support chat, phone calls, texts, email, LinkedIn, Facebook Messenger, and even a direct message to the founder.
We have received no response through any of these channels. The in-app chatbot has also been unable to connect us with an actual person.
At this point, I’m not asking Shout to convince me to stay or resolve my concerns with the platform. I simply need someone to respond and help facilitate the release of our business number so we can move forward with our new provider. Being unable to reach anyone while an important business phone number is essentially stuck in limbo has been incredibly frustrating and disruptive.
I’m especially disappointed because Shout was once a company I was genuinely happy to recommend. I would gladly update this review if someone from Shout responds and resolves the issue, but based on our recent experience, I cannot recommend the service to businesses that depend on responsive customer support or need confidence that they’ll be able to take their business number with them when they leave.
Show more
No Response from Shout
I used to love Shout. It was one of my favorite platforms to recommend to my clients. Unfortunately, the last 1-2 years has been rough. Shout is glitchy and the support team is nonexistent. About two weeks ago, my client decided to port her number to a different platform. However, we need Shout’s approval to move forward with the port. My client and I have tried several times, through several different channels, to get in touch with someone at Shout to approve the port, with no luck. If you’re looking for texting software that has a great customer service department and that is quick to respond, look somewhere else.
Show more
It was mediocre, current experience is terrible.
A number of weird glitches that I have just dealt with because the price goos relative to other bulk texting apps, but annoying to have to deal with, especially when the cost is low relatively speaking but still significant. But now the app has cut off our number and access to our customers with no warning, due to their own system upgrade. We will lose thousands of dollars, not to mention the time and stress this has caused. The customer service response to this issue has been terrible.
Show more
Not impressed
Getting into the app there are no prompts to show me where everything is and what things are used for…idek if there is a way I can send the same message to multiple people separately…I’m not sure if this is even possible. Also no help at all from the message center support. Help would be great thanks.
Show more
Five Stars, Fabulous, & Multifunctional!
Personalized! I love that I can message straight from the app, and the recipient sees a note from me with a real phone number.
Versatile! Helps me compartmentalize:
• church
• work
• family
Easy to use! It’s not rocket science. And there’s a lot of helpful how-to videos and articles for anything you can’t figure out.
Customer service is so friendly and helpful!
Versatile! Helps me compartmentalize:
• church
• work
• family
Easy to use! It’s not rocket science. And there’s a lot of helpful how-to videos and articles for anything you can’t figure out.
Customer service is so friendly and helpful!
Show more
Amazing tool to have for your business!!
The SHOUT app has unlimited possibilities! This will help your business grow and it has wonderful tutorials to help you navigate the app. You cannot rely on Facebook or Instagram anymore!! This will help you communicate, reach new people with content, stay engaged and informed!
Game changer!
Shout helps me manage all my team and customer communication in one inbox! I love it.
I LOVE this app!!
This app has helped me save sooo much time in my business. I feel like I’m a terribly slow responder to clients because I’m so hands on and get overwhelmed easily. This app does so many awesome things, I couldn’t run my business without it.
Business changer!
Shout has helped me get organized so I can still be able to homeschool my three kids, and my other part time job. It makes my online work and customer communication soo much easier. No one gets ignored and no message goes unread. Im able to send one email or text to a mass group instead of individually which saves me so much time and stress!
Show more
Communication made easier!
I was going to say Shout makes business easier, but actually at the heart of business is communication + collaboration and Shout definitely makes that easier. So grateful to have been introduced to this app!
Work smarter not harder
I am so thankful for stumbling on this app! I have spent a ton of time messaging customers…with the shout app I am able to communicate with the press of a button! Work smarter not harder has an entirely new meaning!!
Lisa Beard
Lisa Beard
Love this app
This app works like a dream for drip campaigns. Thank you Shout!
Thank God for Shout!
This app is helping me streamline my business and save me SO much time!! I used to spend hours messaging all my clients and now I can message them all in seconds! Thank you, Shout!!!
Shout review
I use this app daily. It helps so much with new teammates training . If you have not tried this app you are missing out! I love have everything at my fingertips I’m one place.
Your app
I am not technical but I learn each day. Your app has helped me in my business each and every day. I am with a beauty brand that uses your app shout with a TIM virtual assistant that assists me in my business needs specially when it comes to accountability.I’ve been playing around with the app and finding that I can use it more in my business so cheers to you and cheers to me learning more thank you so much AlisonMcGuire
Show more
Game Changer!
Shout has made such a huge difference in my social selling business! It’s helped stream-line everything from on-boarding, collaborating with teammates, to serving my clients. It’s saved me tons of time and helped me run my business more efficiently. Customer service is also very helpful! Highly recommend this platform!
Show more
Great Tool
Love using text platform for my businesses. Shout is a great tool with lots of features to help with your business!
Five Stars!
If you’re ready to scale your business, Shout is the way to go. Shout is THE platform I use to help with customer follow up, team onboarding, mass texting, drip campaigns & more. It makes my life easier so I can work smarter not harder!
Love love love
New to this app but it has definitely helped! Being with a big team of people it is easy to get lost in the mix when you are new but with shout has helped to keep everyone in the loop! Definitely would recommend.
Love Shout
I absolutely love using the shout app it has made such a huge difference. It used to take me about an hour and a half sending individual messages from a different messaging app platform I was using. The first time I used shout it took me longer to come up with the message than it took to send out a message to 100 clients. Wow! I was in love. It has been the best I can’t wait to have a drip campaign party I know it will be the best so many amazing features.
Show more
