Terrible app
Used to work well, but now it is rubbish. Fix it or I will unsubscribe.
Getting Worse!
A long time ago I loved this app Now I just find it frustrating. I will download a copy of the times using fast internet at home, with the intention of reading during my journey to work. I take great care to ensure it’s completely downloaded before leaving home.
Sadly on my journey to work where the connectivity is poor it insists on re downloading, despite the fact all I wish to do is read the copy I already have. Needless to say it then repeatedly fails as the connection is too slow and refuses to open the edition I downloaded earlier. I can sometimes avoid this by putting the device into aeroplane mode but sometimes this will also prevent my edition opening until I have an internet connection.
It’s an easy fix just add an option in settings not to try auto updating
Sadly on my journey to work where the connectivity is poor it insists on re downloading, despite the fact all I wish to do is read the copy I already have. Needless to say it then repeatedly fails as the connection is too slow and refuses to open the edition I downloaded earlier. I can sometimes avoid this by putting the device into aeroplane mode but sometimes this will also prevent my edition opening until I have an internet connection.
It’s an easy fix just add an option in settings not to try auto updating
Show more
Response from developer
Thank you for your feedback. We would like to assist you further with this. Please email 'appfeedback@thetimes.co.uk' with the below details and one of our customer care advisers will be in contact with you within 48 hours. Name: CPN: What is the technical issue: What is the iOS/Android version: What is the device: What is the version of the app: Is the app up to date:
forwarding article.
why can i not forward an article without recipient being asked to purchase a subscription to read it.
you also repeat news articles
you also repeat news articles
Still horrendous
Why, oh why did you have do mess around with a perfectly good app? Months on, the new one is still lousy with just too many problems. The experience is still horribly frustrating. I am often tempted to terminate my subscription and start another one with another paper solely because of the app.
Please fix that horrendous app asap.
Please fix that horrendous app asap.
Show more
Good paper, poor app
There is a problem with this app. After the first edition, the paper pushes out multiple updates. After each update, (which can be as often as one every five minutes in the early stages of the paper), the app forces you to download the whole paper again. So effectively you have to do a complete download every couple of articles.
I raised this issue with the customer care team who effectively fobbed me off with a non answer that involved updating the app ( which was not a solution).
I raised this issue with the customer care team who effectively fobbed me off with a non answer that involved updating the app ( which was not a solution).
Show more
Excellent app
This specific version of the app is perfect for news reading on the iPad. Bravo The Times, now please leave the app alone. :-)
Messed up a totally decent app
Can we please go back to the old one? First of all, it doesn’t fully download, which is a pain when you want to read on a plane. Even if you’re on a network, it frequently has to access the internet to download pages or pictures. Second the fonts and paragraphs headings are messed up. Finally, it is very slow.
Show more
Response from developer
We’re sorry you’re experiencing this problem which is affecting a small number of users. Deleting the app and re-installing should fix it for you, while we are still investigating the issue. Our apologies for the inconvenience.
Can you rate something less than 1 star? This is below zero
September 2023 - Oh, my, they really screwed up something that was working fairly dependably. The recent update is slow to load, sometimes doesn’t load the current edition, is quirky to navigate and, basically, screws up something that didn’t need changing. The Times doesn’t have a good track record of updates.
Really unhappy!!! The new app is crap! Now on my third day of attempting to use this. When it works, it is very slow. More often than not it crashes, over and over and over. What used to be a pleasure is now a huge chore. I want my Times back! The new app takes forever to load, crash frequently (every few pages), requires 5, 10, 15 or more attempts to reload when it does crash, freezes, is difficult to move from page to page ( you try to flick to the next page and either nothing happens or it page gets stuck half way), and many more problems. I hate that you have to go to Contents to get to the next section (e.g. - to get to Scotland from News) rather than just paging to the next section at the end of the previous one. In the Scotland section today the was no Contents or Editions tab so now I'm stuck in that section and can't seem to get anywhere else. I hate having to separately download "special" sections like Magazine or Times2. After being a subscriber almost from the beginning of the iPad edition, this is the first time that I really can't use my subscription because the current version is so bad. Also, nothing I wanted was added and all the new "features" are either worse than the previous alternative or are unnecessary or unhelpful. You've really screwed this one up!!! Update from 28 Feb - today's tally - 10+ crashes and 4 re-installs and I haven't gone beyond the News section. Crashes occur most often on the "In Pictures" page, which I love but can't view anymore as well as on ad pages. Also had a failure to load today, not uncommon. This app is just junk. Sent from my iPad
Really unhappy!!! The new app is crap! Now on my third day of attempting to use this. When it works, it is very slow. More often than not it crashes, over and over and over. What used to be a pleasure is now a huge chore. I want my Times back! The new app takes forever to load, crash frequently (every few pages), requires 5, 10, 15 or more attempts to reload when it does crash, freezes, is difficult to move from page to page ( you try to flick to the next page and either nothing happens or it page gets stuck half way), and many more problems. I hate that you have to go to Contents to get to the next section (e.g. - to get to Scotland from News) rather than just paging to the next section at the end of the previous one. In the Scotland section today the was no Contents or Editions tab so now I'm stuck in that section and can't seem to get anywhere else. I hate having to separately download "special" sections like Magazine or Times2. After being a subscriber almost from the beginning of the iPad edition, this is the first time that I really can't use my subscription because the current version is so bad. Also, nothing I wanted was added and all the new "features" are either worse than the previous alternative or are unnecessary or unhelpful. You've really screwed this one up!!! Update from 28 Feb - today's tally - 10+ crashes and 4 re-installs and I haven't gone beyond the News section. Crashes occur most often on the "In Pictures" page, which I love but can't view anymore as well as on ad pages. Also had a failure to load today, not uncommon. This app is just junk. Sent from my iPad
Show more
Post like articles together please
Update: Improved app, but please post all the same sports together. Right now you have to scan through the entire sports section to read all the (say) rugby articles. Very inefficient and frustrating.
Nice way to read the times. However, the app and especially its interaction with the online version is very buggy. I experience numerous issues saving articles and fetching online links from within the app. Also, deleting saved articles often takes multiple attempts.
Nice way to read the times. However, the app and especially its interaction with the online version is very buggy. I experience numerous issues saving articles and fetching online links from within the app. Also, deleting saved articles often takes multiple attempts.
Show more
Response from developer
Good morning, we appreciate the feedback you have supplied us regarding the new Classic app. This will certainly be passed onto the app development team. Regarding 'saving articles' we will pass this on to our tech team to look into further. Many thanks.
Slow
The new app is very slow to download and includes all the content which I don’t want. I never read sport but have to have it. Nowhere near as good as the previous app version
Please leave well alone.
The makers have supposedly made changes after extensive research, although it looks suspiciously like the ‘Live’ version. The sport section used to be sub-categorised so that you could select e.g., Football or Tennis and read each of those articles back to back. Now you need to scroll through as the order may be football, rugby back to football, then F1, then back to football etc. The crossword now has an annoying timer which though can be turned off has to be done everyday. If like me you like to start and then return later to the crossword later in the day, hard luck as now your previous answers aren’t held but disappear. I appreciate real first world problems but frustrating all the same.
Show more
Response from developer
Good afternoon, we are sorry to hear that you are experiencing this issue. We appreciate the feedback on this matter and will certainly pass this onto the app development team, many thanks.
The new edition is horrific
Why have you destroyed one of the best newspaper apps?!
Complete failure
Latest update is an utter fiasco….a current Apple subscription cannot be accessed and all prior editions and saved articles are lost. News Corp./The Times should be ashamed of this app.
Stay away until fixed!!!!
Stay away until fixed!!!!
Can’t get app to work as intended
I trying to load this app on an iPad gen 9. The app downloads and then I login. The app then downloads a few past weeks editions, it then asks if I want to upgrade my subscription or go back to the homepage. I select go back and the homepage now shows “checking for current edition “… at this point it just hangs. I’ve deleted and reloaded the app multiple times with no luck, just hangs at the same point.
Help!
Help!
Show more
Response from developer
Apologies for the issues you are facing, could you contact us via the apps@thetimes.co.uk email as we'd be keen to speak to you on the daily login and offline issues. If you can provide your device, OS info and put 'Login/Offline-9991' in the subject that would be really helpful. Many thanks
App won’t let new subscriber in
Just paid for a subscription, downloaded the app, logged in. It started downloading 30 days of editions, but then tells me, my subscription doesn’t entitle me to access anything, takes me back to the recent edition, which is blank. Time to get a refund I guess.
Excellent, but just a bit pricey for foreign subscribers.
A fantastic app, but as a foreigner,and not something I look at everyday, the subscription is a bit pricey.
I’m currently on a special deal, but not sure I’ll renew if the subs got back to what they were.
I’m currently on a special deal, but not sure I’ll renew if the subs got back to what they were.
Response from developer
Thank you for your positive review. I'm glad to hear that you're enjoying our app. Your feedback regarding the price will be passed on to our development team.
excellent
I read 7xweek from my home in Canadian Prairies. This is the only U K paper worth reading now. Thank you
Good app to join but how do you Quit subscription?
News content, depth of articles and editorial quality are great.
Cancelling subscription through the App or account impossible.
Cancelling subscription through the App or account impossible.
Disaster - app fails under os 15.6!
The latest version of iOS causes the app to check updates and quit. Very sad. I hope it’s fixed quickly.
Best news app by miles
I have been using this app since two years. Best service ever. Only if they could add the support for the magic keyboard. Submitted on May 2021.
