So good
So far
Customer service is horrible
I paid for a yearly subscription and I tried contacting the link which leads me to an external link that doesn’t work. On top of that I emailed the customer support they said to email and have not received a response. I’m afraid I’ll get charged again for it yearly and have no way of cancelling the subscription or getting a refund because apple doesn’t recognize it as an in app purchase. It’s so frustrating. DO NOT PAY or download this. At this point, I have no idea if this is a scam.
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Do not waste your time
Once you have an account, you cannot email for support, the page to get help is a 404 not found site, and the app will not allow you to delete your account.
Cannot Cancel
I have been trying to cancel for a month with no response. I’m still being charged the annual fee despite having followed their process to email a cancellation request. Now the app isn’t even taking me to the cancellation help page and just gives a 404 error.
not bad
i like that i can take a picture of my meal and it calculates the macros for me. or i can describe my food and it pops out my macros with almost 100% accuracy from what’s on the label. sometimes the pictures do not match the exercise that they give, ie, tells you to face the machine and the lady in the picture is not facing the machine. Biggest problem for me on this app (not sure if it’s just a me problem) is I am unable to adjust my weight. there is a section for you to calculate your weight every week. when i try, it freezes up on me and i have to completely get out of the app and go back in.
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