Not working as expected
I’ve been using this app for almost two months now and even that I like it, it’s not functioning well. The photos part to scan your body doesn’t work well, it doesn’t have a timer or a way to take the pictures or video. I have not been able to log in my new weight at it crashes or just freeze the app. Please fix this issue, as I paid for a functional app that helps me to achieve my goals.
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Misinfo
Inaccurate ai info
Stuck on workout screen
Can’t get past start your first workout pop up! I tap start your first workout and nothing happens, it stays stuck on that screen
Response from developer
Sorry about that, and thanks for letting us know. This issue has been fixed in our latest update. Please make sure you're using the newest version of Thelo from the App Store. If you're still experiencing the problem after updating, email us at support@thelo.app and we'll help you get it sorted as quickly as possible.
Apple id
It will not allow me to sign up or log in , was looking forward to using this app but i cant get past the first step
How can I contact support?
I recently purchased an annual subscription to Thelo and started a weight lifting program. I would like to move my rest days to be Fridays and Saturdays. How can I do this in the app? I wasn’t able to find a support contact.
Response from developer
Thanks for your feedback and for subscribing! We recently added the ability to change your workout schedule, so please update to the latest version of Thelo from the App Store. If you need any help or have any questions, you can always reach us at support@thelo.app and we'll be happy to help.
