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Thelo User Reviews

Thelo: AI Workout Planner
💪 Health & Fitness
📊 Productivity

Customer Experience

Positive experience40.9% of reviews
Neutral11.4% of reviews
Negative experience47.7% of reviews

~ Based on 44 written reviews from the US App Store.

What users say

Summarized from real user reviews of Thelo. Based on 1.3K reviews and a 4.6/5 average, it highlights the 5 positives and 3 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 🚀Personalized workouts
  • 👍Effective and results-oriented
  • 🚀Tailored to body, fitness level, and goals
  • 🚀Structured workout plan
  • 🚀Insightful body scan analysis

Negative things

  • 🐛Stuck in bio scan loop
  • 🐛Clunky and broken user experience
  • 🐛Inability to access report after upload

Is Thelo Safe?

Thelo: AI Workout Planner appears safe based on user ratings. AppsHunter Safety Score for Thelo is 92/100.

This assessment is based on 1,338 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
6.3% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 1,338 App Store ratings for Thelo.

Is Thelo Legit?

Thelo: AI Workout Planner appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Thelo is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Not working as expected

I’ve been using this app for almost two months now and even that I like it, it’s not functioning well. The photos part to scan your body doesn’t work well, it doesn’t have a timer or a way to take the pictures or video. I have not been able to log in my new weight at it crashes or just freeze the app. Please fix this issue, as I paid for a functional app that helps me to achieve my goals.
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MJ-81-SilverMJ-81-Silver

Misinfo

Inaccurate ai info
@itspaulinenicole@itspaulinenicole

Stuck on workout screen

Can’t get past start your first workout pop up! I tap start your first workout and nothing happens, it stays stuck on that screen
Shopaholic1057689Shopaholic1057689

Response from developer

Sorry about that, and thanks for letting us know. This issue has been fixed in our latest update. Please make sure you're using the newest version of Thelo from the App Store. If you're still experiencing the problem after updating, email us at support@thelo.app and we'll help you get it sorted as quickly as possible.

Apple id

It will not allow me to sign up or log in , was looking forward to using this app but i cant get past the first step
Ms1bosssMs1bosss

How can I contact support?

I recently purchased an annual subscription to Thelo and started a weight lifting program. I would like to move my rest days to be Fridays and Saturdays. How can I do this in the app? I wasn’t able to find a support contact.
johnny345234542johnny345234542

Response from developer

Thanks for your feedback and for subscribing! We recently added the ability to change your workout schedule, so please update to the latest version of Thelo from the App Store. If you need any help or have any questions, you can always reach us at support@thelo.app and we'll be happy to help.

Bad AI

The actual conversational AI doesn’t work. keep saying “coach can’t respond” I want my money back asap.
televisionTellevisded101televisionTellevisded101

Hard to cancel subscription

The app doesn’t work most of the time.
Lionofgod21Lionofgod21

Paid for Yearly Subscription and App not Working

I’m very upset because I was so excited to use this app but once I paid for the yearly subscription the Apple Store is not recognizing it as a in-app purchase. When paying it sent me to a different paywall (Not Apple) and now when trying to activate the device it continues to try and make me pay again. This is very frustrating and to top it off when clicking the help link to contact the company it leads to a page that doesn’t work. Not a great feeling to feel I lost $60
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brooklynnpittsbrooklynnpitts

Response from developer

We're truly sorry for this experience, and we completely understand how disappointing it must have been. The purchase recognition issue and support link have both been fixed in our latest update. Please update Thelo to the newest version from the App Store. If you're still unable to access your subscription, email us at support@thelo.app and we'll make sure your purchase is restored or help with a refund if needed. We sincerely apologise for the inconvenience.

Don’t waste your time

This would be a great concept if it actually worked I tried to select what days I wanna work out. It completely ignored it and had me resting on the days that I wanted to work out you cannot get a description or make any changes once it selects your plan if I could give this a zero stars I would
Amaysing16Amaysing16

Response from developer

We're sorry you had that experience. We recently added the ability to customise your workout schedule and make changes to your plan, so please update to the latest version of Thelo from the App Store. If you're still having any issues after updating, please email us at support@thelo.app and we'll be happy to help.

App crashing

Love the concept but unfortunately I’ve not been able to use all features. The app often shows a message: crash detected and I haven’t been able to consistently talk to the ai assistant (blank screen) when I’ve needed help regarding the exercise routine.

Other than that it’s really good at giving body analysis and providing exercise routines specifically for problem areas.
I would say a voice coach added to guide through exercises would be great. Or visual videos to show the workouts, it does provide links to view the type of workout it suggests but those links haven’t consistently worked for me.
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Nickname10TMBNickname10TMB

App doesn’t work

I have been trying to contact support because the app doesn’t work and I have gotten no response. The app refuses to let me do anything and I was charged $132 for it to not work.
Britellis1Britellis1

Response from developer

We're truly sorry for both the experience and the lack of response. We've recently fixed the issues that were preventing some users from accessing the app, so please make sure you're using the latest version of Thelo. If you're still having any problems, please email us again at support@thelo.app and we'll prioritise your case and help resolve it as quickly as possible, including any billing concerns.

Great concept, poor function

I loved the app at first and all of its capabilities, but the meal logging function seems to have stopped working entirely after only a week of use. I also wish there was a function to recommend specific macros based on individual goals. Otherwise, lots of potential for a really great app.
Kk cheerKk cheer

Response from developer

Thank you for the thoughtful feedback—we're really glad you enjoyed the app overall. We're sorry about the meal logging issue. It has been fixed in our latest update, so please make sure you're using the newest version of Thelo. We also appreciate your suggestion for personalised macro recommendations—that's something we're actively working on. If you run into any issues after updating, please reach out to us at support@thelo.app and we'll be happy to help.

Awful.

If I could give zero stars I would. This is an absolute scam. It won’t make any workout plans. Don’t lose your money and get scammed like I did.
Kass-HKass-H

Good but not perfect

I very much like the idea of this app and most features work pretty well so far. The one thing that is a real drawback for me is that the app doesn’t seem to understand what day it is (usually an AI issue) and it is combining all my meals on “today”’s dashboard. e.g. I logged meals yesterday (Monday), but was showing up on Sunday. I removed and re-added thinking it was my error. I got it to show on Monday. Today, I added my meal first meal and noticed the dashboard shows I’m at 88% of my total calories already. So I click the calendar days on upper left corner and see that there is nothing logged for yesterday and it’s all on today now. So then I go to Your Data>Nutrition> view timeline>meals and it shows I logged yesterday’s on Sunday and today’s yesterday. Yet it bundles it all in one day on the dashboard-all in all it’s not mapping correctly and that is really disappointing considering how much this app costs.
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Shiggs88Shiggs88

Response from developer

Hi, Thank you for the detailed feedback. The issues identified by you have been resolved by the developer team. We request you to please download the latest version of Thelo. Customer Support

Amazing

I cant believe it’s just told me everything about my body in two seconds
Tigerlillz90Tigerlillz90

Shape

Gives me perfect overview
Anna’s revisionAnna’s revision

Amazing App

I am so impressed with the insights from my body scan. I’ve started the workout plan, excited to see my progress. I recommend everyone to try this out
Adityaraina08Adityaraina08

Response from developer

Thank you for the positive feedback

Review

Mine makes me Start from the beginning by signing in and saying if I’m female or male and that whole process but once I get past that it has all of my activity saved. Is there a way to fix that?
Liviagrace66Liviagrace66

App Crash

This app has crashed 4 times since I’ve used it. To say that I’ve paid for a yearly subscription. It is very frustrating and irritating that the app isn’t working properly!
Raychell2021Raychell2021

Response from developer

Hi! We sincerely regret that you had a negative experience with Thelo. We have updated the app, and the issue has been fixed. Thanks, Thelo Customer Support

Amazing!

The beginning process is so easy and cool! i’m so excited to get started!!
Iz_109Iz_109

Response from developer

Thank you!

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