lost footage
lost footage while downloading it, no point of having this device if the footage goes to lalaland
Really?
Garbage. I pay good money for a camera, but that is only half the story. Finding relevant footage is the other. Make an app that fits the quality of the camera. Otherwise, what was the point of the investment?
Use hotspot instead of direct WiFi connection
The app works fine with my U1000. I find that it’s a more seamless and reliable experience to connect to the camera using my phone’s hotspot instead of connecting directly to the camera via WiFi. Since the camera doesn’t provide an internet connection, the iPhone often complains then disconnects from the camera but this isn’t an issue over a hotspot connection.
I suspect many people have issues with this app because they connect to the camera’s WiFi directly and the iPhone likes to disconnect automatically because it has no active internet connection.
I suspect many people have issues with this app because they connect to the camera’s WiFi directly and the iPhone likes to disconnect automatically because it has no active internet connection.
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Good dashcam, rubbish app
Real connection issues, really unstable. Don’t buy the dashcam as it’s not really useable without the app, and you will be frustrated with the app!
Worst app
Connecting to the dash cam is a pain, and finding the video you want is next to impossible. You have to watch each video to see if it’s the right one, you can’t skip through or seek through the video. And when the incident occurs, there’s a gap between the continuous recording and the event, I can’t find the video I’m looking for. It’s not on there.
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Great dash cam. App not so much.
I’ve owned two units of the U1000 dash cam, and overall the camera hardware itself has performed well — it reliably records video to the SD card without issue.
However, after performing a firmware update, I ran into a significant problem: while the camera continues to record properly, the footage is no longer accessible through the mobile app. The only way I can review recordings now is by physically removing the SD card, which defeats a major convenience feature of a screenless dash cam.
This is especially frustrating considering the price point (close to $500). For comparison, I previously used a less expensive competitor model with a built-in screen that never had these kinds of usability issues.
At this stage, I would rate the camera itself 5 stars for recording quality and reliability, but the app experience after the firmware update at 1 star due to the loss of functionality. Overall experience: heavily dependent on whether the app/firmware combination is stable at the time of use.
My advice to potential buyers: if your unit is working well out of the box, think carefully before applying firmware updates unless the improvements are clearly necessary.
However, after performing a firmware update, I ran into a significant problem: while the camera continues to record properly, the footage is no longer accessible through the mobile app. The only way I can review recordings now is by physically removing the SD card, which defeats a major convenience feature of a screenless dash cam.
This is especially frustrating considering the price point (close to $500). For comparison, I previously used a less expensive competitor model with a built-in screen that never had these kinds of usability issues.
At this stage, I would rate the camera itself 5 stars for recording quality and reliability, but the app experience after the firmware update at 1 star due to the loss of functionality. Overall experience: heavily dependent on whether the app/firmware combination is stable at the time of use.
My advice to potential buyers: if your unit is working well out of the box, think carefully before applying firmware updates unless the improvements are clearly necessary.
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Thinkware Support: Copy-Paste Excuses, No Results
Dealing with Thinkware customer support has been an absolute nightmare.
Since January 8, 2026, I’ve been trying to fix a simple issue: my dash cam is locked to an account that was deleted and needs to be deregistered.
For WEEKS, the first customer support agent did nothing but send generic “we’re working on it” emails. They never told me they needed any additional information. They just let the ticket sit while pretending it was being handled.
Only after I kept reaching out multiple times did they finally admit — on January 27, 2026 — that they actually needed my device UUID or serial number to proceed. I provided it immediately the same day.
And then?
Nothing.
No response.
No reset.
No resolution.
So to summarize:
• First support agent wasted weeks of my time with fake progress emails
• They didn’t request the required info until I kept pushing
• I provided it immediately
• They still did absolutely nothing
This is not customer support — it’s incompetence and stalling.
I will be taking this issue everywhere I can and making it public until it is fixed. I will not stop bringing attention to this problem until my device is properly deregistered and usable again.
If you enjoy being trapped in an endless loop of copy-paste replies while your expensive hardware becomes unusable, then Thinkware is the brand for you. Otherwise, save yourself the frustration and buy literally anything else.
I will never purchase another Thinkware product again.
Since January 8, 2026, I’ve been trying to fix a simple issue: my dash cam is locked to an account that was deleted and needs to be deregistered.
For WEEKS, the first customer support agent did nothing but send generic “we’re working on it” emails. They never told me they needed any additional information. They just let the ticket sit while pretending it was being handled.
Only after I kept reaching out multiple times did they finally admit — on January 27, 2026 — that they actually needed my device UUID or serial number to proceed. I provided it immediately the same day.
And then?
Nothing.
No response.
No reset.
No resolution.
So to summarize:
• First support agent wasted weeks of my time with fake progress emails
• They didn’t request the required info until I kept pushing
• I provided it immediately
• They still did absolutely nothing
This is not customer support — it’s incompetence and stalling.
I will be taking this issue everywhere I can and making it public until it is fixed. I will not stop bringing attention to this problem until my device is properly deregistered and usable again.
If you enjoy being trapped in an endless loop of copy-paste replies while your expensive hardware becomes unusable, then Thinkware is the brand for you. Otherwise, save yourself the frustration and buy literally anything else.
I will never purchase another Thinkware product again.
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Don’t know what made this app unusable
Bought this camera 6 years ago and all was working fine for the past 5.5 years until today (Feb 2026). It REFUSES to connect. I don’t know if an update messed it up or the support for this app is no longer? It’s too bad because I have the QA100 so I’m legit forced to make this app work. But it no longer works via wifi. I’ll try the personal hotspot method but it that don’t work, I’ll have to dish this dashcam when I change my windshield. This blows.
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Iphone17無法下載影片
Iphone17無法下載影片
Connection issues
Can never connect via wifi or hotspot
Won’t record when needed
Software issues that never get solved
U3000
Can cloud services can’t support U3000? I hope that one day the cloud service will be more powerful to support U3000. The global market goal is to monitor the car cam in real time.
Did work but doesn’t keep connection
Since recent updates it no longer works. Connects to phone then a few seconds later says disconnected!! Deleted and reinstalled made no difference. Disappointing for a premium product to no longer work and of no use when you can’t access the vids!!!!
The worst app I’ve ever had
Any thinkware app is a garbage. Don’t even waste your time. I tried wverything from WIFI to Hotspot and everything failed. Wasted hours of trying from deleting the app and re-installing. All Thinkware app is garbage.
เชื่อมต่อไม่ได้
อัปเดตเป็น iOS26 ไม่สามารถเชื่อมต่อได้ ควรอัปเดตแอปตาม iOS ให้รองรับด้วยนะครับ
Too Hard
As with other users even with troubleshooting info to have to delete the App as I have done several times and then once downloaded and failing to be able to link/open the device is just too hard. One star is a generous rating for this User Unfriendly device
What is the password for wifi
What is the password for wifi
The worst app, never connects when you need it to.
I got Thinkware because I read enough reviews that the cameras were great etc. and they are. But the app to access the info and everything is just an absolute joke. It doesn’t stay connected and seems to always be an issue with connecting. I don’t even know why it has such a problem, so many other dashcam companies have fantastic app supports but this one is trash.
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WiFi connections are aggravating
The camera itself is ok. I have problems with the app. It’s possible it’s because I’m using an IPhone. I will get it connected to my phone and for a while everything is good. I can check footage and download things. However if I don’t do it frequently (I don’t drive the car enough to check it all the time) then I have issues trying to get the camera to connect to my phone. I especially have problems when the phone gets an update. My husband got a different camera and he can open the app and see things without having all the issues I have with Thinkware. As of right now I wouldn’t buy another camera with the Thinkware app.
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Don’t get the dashcam
I would’ve gotten a different dashcam if I was initally aware on how terrible this app is.
