Amazing bank
The management and all the staff at Thomaston savings are amazing! I have been a customer for 22 years and they are always there to help!
GREAT
Always there when I need them
Inactive Fees
Ridiculous charge. Bite me
Great service
Thomaston savings online provides a very convenient way of maintaining my accounts thank you so much working with the people at the bank is always a pleasure. They’re very thoughtful and intelligent and show great concern to resolve my issues. Should there be any…
ok
needs work, the app is laggy at times and not as easy for the older people to navigate.
Watertown Ave Branch
Best bank ever
Best Bank that I’ve ever dealt with.
Love the people at this bank, as well as what they do to help protect us.
Hometown Friendly
Love any experience with them. It’s all about home
App issues
App is horrible many issues always get locked out
TSB
This bank is awesome
Works great when it works!
The app has some user friendly options it also includes some enhanced safety features however it requires people changing much to often and that becomes a burden if you’re running multiple devices!
I rated it a three based on those issues.
Staff is great and very helpful hopefully TSB takes some of my advice and corrects or modifies the software!
Thank you for allowing me to voice my opinion.
I rated it a three based on those issues.
Staff is great and very helpful hopefully TSB takes some of my advice and corrects or modifies the software!
Thank you for allowing me to voice my opinion.
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Great bank
I will never go anywhere else. This is the best bank by far especially for everyday checking and savings accounts. Thomaston Savings bank also has amazing fraud protection. And depending on who you get a lot of the people working here are very friendly and knowledgeable! I Definitely recommend!
Love the app now that it’s working correctly
I really like the Thomaston Savings Bank app now that it’s working correctly, but I had a frustrating experience for months before it was fixed. The app kept losing my user ID, and I couldn’t log in no matter what I tried. I had to keep going into the bank to reset my password, but the issue kept happening over and over again—for about six to eight months!
Thankfully, the staff was always helpful and patient, and finally, yesterday, they were able to correct the problem for good. Now that it’s working as it should, I love the convenience of the app! I just wish the issue had been resolved sooner.
Thankfully, the staff was always helpful and patient, and finally, yesterday, they were able to correct the problem for good. Now that it’s working as it should, I love the convenience of the app! I just wish the issue had been resolved sooner.
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Great bank
great service, good customer support!
ThomastonSB app
Doesn’t recognize Face ID trouble connecting all the time
Log In Problems
Log in’s are a continuing problem with software. Sometimes it doesn’t go through, or obtains only half my information, or is super slow. Internet connection and speed are normal.
Glitchy
Log in problems, often takes 2 or 3 attempts to get to main screen. A variety of errors. (e.g. network errors when trying to view accounts error loading creditwise widget.) Chat button gets in the way of navigation buttons.
Long story short, this app could use a bunch of bug fixes. I don’t need extra options, just make the ones you offer work.
Long story short, this app could use a bunch of bug fixes. I don’t need extra options, just make the ones you offer work.
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Slow and unresponsive
I am forced to use this app because it’s the only way to manage my accounts from my phone. This app seems half-baked. When you tap on a menu item, the app gives no feedback to let you know what you selected, it just waits, then sometimes the screen will blank for 10 seconds or so. The menu icons on the bottom screen are pretty much useless as only some of them actually work. (floating chat bubble is interfering with the bottom menu).
I was trying to make a transfer, tapping repeatedly on the “transfers” icon, but nothing happened. I ended up reinstalling the app, but this didn’t fix anything. The only way to execute a transfer is by selecting it from the dropdown menu at the top left. It doesn’t have to be fancy and polished, but basic functionality and stability should be requirements for a bank app!
I was trying to make a transfer, tapping repeatedly on the “transfers” icon, but nothing happened. I ended up reinstalling the app, but this didn’t fix anything. The only way to execute a transfer is by selecting it from the dropdown menu at the top left. It doesn’t have to be fancy and polished, but basic functionality and stability should be requirements for a bank app!
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Glitchy app and has been for a long time
This newest update has somehow made this app even more annoying than before. The moving chat icon on the bottom of the Home Screen gets in the way of the actual icons I’m trying to tap and sends me to the virtual chat. Also, ever since I’ve gotten this app it has been a challenge signing in. It takes 3 attempts everytime. The first time it doesn’t work, the second it says failed login and then finally on the 3rd try I can sign in (and this is with Face ID). Whoever is in charge of updates for this app really needs to get it together. Really shouldn’t be that difficult.
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Mr. Douglas Ricci
I live in Bethlehem directly next to your Bethlehem branch. Most bank employees no me being a neighbor and having saving and checking accounts in your bank for years.
Friday I went to the drive in to get four five dollar bills to send in Easter cards to relatives.
Anyway a new young woman was at the window I ask her to give me the four five dollar bills. She sent a withdrawal slip I filled out and sent back. I awhile all the time the line was getting longer.
I was then told I need to give them a new form of identification because my last one was in 2022
I told her to get Ronald the de facto branch manager who knew me . Now people behind me are leaving or blowing their horns . Ronald was not helpful or sympathetic so I send my driver license up the shoot and time is elapsing.
She comes back with Ronald who reiterates they needed a current I’d to wait on me and I would need to fill out another withdrawal form. People keep leaving. I send the new withdrawal form then had to wait awhile more. Finally I get my four five dollar bills so I could send out my nieces Easter card. Totally unnecessary!
Friday I went to the drive in to get four five dollar bills to send in Easter cards to relatives.
Anyway a new young woman was at the window I ask her to give me the four five dollar bills. She sent a withdrawal slip I filled out and sent back. I awhile all the time the line was getting longer.
I was then told I need to give them a new form of identification because my last one was in 2022
I told her to get Ronald the de facto branch manager who knew me . Now people behind me are leaving or blowing their horns . Ronald was not helpful or sympathetic so I send my driver license up the shoot and time is elapsing.
She comes back with Ronald who reiterates they needed a current I’d to wait on me and I would need to fill out another withdrawal form. People keep leaving. I send the new withdrawal form then had to wait awhile more. Finally I get my four five dollar bills so I could send out my nieces Easter card. Totally unnecessary!
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