Phillips
Pretty impossible to navigate. I wonder how much money and orders you have lost. I know you have lost some of mine!
Too high delivery cost and waiting time is long
The delivery cost is getting more and more expensive and many of the plants take so long to wait, i regretted of paying for membership, i rather go to the shop to buy and plant them when I have time. Sometimes the plants arrive few weeks, few months later when i am on holiday or when I am busy with work and have no time to replant them into pots.
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Very disappointed
Set up my card details, joined the yearly club , for discounts, it was no cheaper, worked out more money, had to go through Amazon in the end to make safe payment. And would have been cheaper to buy through Amazon. It’s a money orientated world . Very sad
Not really an App
What is the point of framing your webpage and calling it an App? The experience was slow and tedious with banners popping up to sign up for email offers ( that I had previously already signed up for ) these banners then froze making the page unreadable, it was at this point I gave up and removed it from my device, a long way to go and a lot of work needed before this becomes a customer friendly experience.
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Great app
Easy to use and shop the only downside is I end up buying more plants
Why
- Log info from pc doesn’t talk to app.
- address info given doesn’t talk to checkout.
- no apple pay
- slow working site
- hidden delivery charge added at the end of process
- address info given doesn’t talk to checkout.
- no apple pay
- slow working site
- hidden delivery charge added at the end of process
Useless
Can look at plants and put them in your basket but won’t let you order anything. Waste of time.
The long wait
Downloaded the app and then had to pay £10 to join which I did not mind doing want loads of plants over coming months as re doing the whole garden, I put an order in and the plants where meant to be here 5 days later did not mind that in time for the weekend well Friday came no plants looked at my order and was going to be another 10 days getting annoyed now with the wait but ok will have to do anyway 11 days later still no plants and they have cancelled the order no explanation no refund yet and no answer to my email
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Just a wrapper for the web site
Doesn’t add any value the experience on the website is as good if not better. I removed from my phone after 15 minutes.
Not very good at all
Overall a very frustrating experience
1. Why does it sign me out every time
2. Why does it keep asking me to join the gardening club when I already a member
3. Will not allow you to enter a special offer code if you are a gardening club member
4. Keeps asking me to sign up for exclusive offers when I am a member
1. Why does it sign me out every time
2. Why does it keep asking me to join the gardening club when I already a member
3. Will not allow you to enter a special offer code if you are a gardening club member
4. Keeps asking me to sign up for exclusive offers when I am a member
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Very slow and unresponsive
Really slow to load, even on good WiFi
Screen fades out with spinning timer wheel repeatedly
When try to click on a plant it fades out and then doesn’t go to the plant page
Unusable
Screen fades out with spinning timer wheel repeatedly
When try to click on a plant it fades out and then doesn’t go to the plant page
Unusable
Not worth the pain
Needs much more work before it’s rereleased, not user friendly at all
Clumsy — no back button
Interface familiar to the web-based site but there’s no back button.
A simple fix, surely?
A simple fix, surely?
Update the app please with a back button
Still no back button two weeks after the other user down loaded it and reported it , you still have to start a new search after viewing something otherwise it’s a good app
Web site with App wrapping
Appears to be the web site with ‘App’ wrapping, so suffers same faults as web site but without the option to navigate as freely. In other words, pretty much same experience as clicking ‘Add to Home Screen’ from Safari.
So, for instance, you can look at your ‘Order History’… provided you do it one order at a time and you already know the order number of each and every item you’ve ordered! (Oh - and “Orders can take up to 24 hours to show after they are placed”). So it’s not really an ‘Order History’ but an individual order status check provided you know your order number (and even when you are logged in asks again for your email address as well as order number).
And it forgets your login details when revisiting so new login required each time.
These factors make the App ‘wrapper’ feel very out-dated/ untested/ amateur from a user-experience perspective.
So, for instance, you can look at your ‘Order History’… provided you do it one order at a time and you already know the order number of each and every item you’ve ordered! (Oh - and “Orders can take up to 24 hours to show after they are placed”). So it’s not really an ‘Order History’ but an individual order status check provided you know your order number (and even when you are logged in asks again for your email address as well as order number).
And it forgets your login details when revisiting so new login required each time.
These factors make the App ‘wrapper’ feel very out-dated/ untested/ amateur from a user-experience perspective.
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Painful to navigate
Once you open a specific plant window there is no back button, meaning you have to go back to the start in order to carry on.
Unable to go back to a list
There seems to be no back button
