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John Lewis & Partners

John Lewis & Partners

Fashion, Home, Gifts & More

2K ratings
904 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

Released
December 9, 2011
Updated
October 26, 2026

Features

Developer

John Lewis Partnership
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About

Shop fashion, home goods, beauty products, and gifts with this app. Features include augmented reality try-ons, wish lists, and in-store barcode scanning. Access exclusive rewards and manage your membership.

✓Augmented Reality try-on for beauty and home items
✓Create and share wish lists
✓Scan product barcodes for details and reviews
✓Check in-store stock and reserve items
✓Click and collect options
✓Manage My John Lewis membership benefits
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What users say about John Lewis & Partners

Reviews of John Lewis & Partners are mostly positive: the Shopping app is rated 4.9/5 from 2K App Store ratings. What users like most: easy to order, convenient click and collect. Top complaints: app crashes frequently, buggy search and filtering. Summarized from real user reviews.

Positive things

  • 🚀Easy to order
  • 🚀Convenient click and collect
  • 🚀Smooth checkout process
  • 👍Great quality products
  • 👍Excellent customer service
  • 👍Wide range of products
  • 👍Reliable delivery
  • 👍Good value for money

Negative things

  • 🐛App crashes frequently
  • 🐛Buggy search and filtering
  • 🐛Inconsistent stock information
  • 🔒Security issues with payment
  • 💡Need more delivery options
  • 💡Confusing returns process
  • 💡Lack of in-app customer support
See all reviews

What's New in John Lewis & Partners

2026.10.21

October 26, 2026

We're working hard behind the scenes to make your shopping experience with us better than ever. Watch this space for new features coming soon!

Events

Read more about Members’ Week is now on
Event EndedSpecial Event

Members’ Week is now on

Exclusive offers, Golden Tickets, events and more.

Sep 24, 2026 — Oct 3, 2026

Read More

Read more about Treats of Summer
Event EndedSpecial Event

Treats of Summer

Get an exclusive offer every day in our app

Aug 3, 2026 — Aug 9, 2026

Read More

Read more about Members Weeks
Event EndedSpecial Event

Members Weeks

10 days of golden tickets, rewards and experiences

May 22, 2026 — May 31, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Feel betrayed

We used to have a very good John Lewis store in the centre of Sheffield
 Since it left Sheffield I have tried not to shop with you until I have tried everywhere else.
We were advised to go to Leeds by someone obviously from London, who did not at all understand how complicated this would be.
Shame on your London centric attitude !
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DDigigran

Best web

Excellent site
Ggvxq1

John Lewis is king

Qualify and value always
SShak_gal

Can’t open app anymore

Not sure what has happened but I now can’t use the app bc it requires iOS 26. I have the latest iOS version and it’s only 18. So what is going on???
Ttbicy1

Account controls

Give the user account holder control and options to delete or hide reviews on their online account and app.
TTteokbokki.
See 899 more reviews

User experience

🐞

Reported Bugs

4 issues

Inability to update app on older devices

Bug

Disappearing items from shopping carts

Bug

Incorrect pricing and promotional information

Bug

Unreliable push notifications

Bug
✨

Requested Features

6 requests

Saved shopping carts and browsing history

Feature

Ability to see real-time store stock levels

Feature

More flexible delivery and collection options

Feature

Enhanced product information and reviews

Feature

Improved search and filtering capabilities

Feature

Integrated customer support chat

Feature

FAQ

What can I buy on the app?

You can shop for a vast selection of products including fashion for women and men, homeware, furniture, lighting, electricals, beauty products, and gifts. The app features over 300,000 items across these categories.

What are the key shopping features?

The app offers an Augmented Reality (AR) feature to virtually try on lipstick or see furniture in your home. You can also create wish lists, share products, scan barcodes in-store for more information, and check stock availability.

Is there a cost to use the app?

The app is free to download and use. While the app itself is free, purchases made through the app are for products and services offered by John Lewis & Partners.

What are the benefits of being a My John Lewis member?

Becoming a My John Lewis member through the app grants access to exclusive product launches, rewards, and competitions. You can also save in-store receipts to your account and access personalized app-exclusive rewards and benefits.

Can I use the app to manage my orders and returns?

Yes, you can add products to your basket and order them directly through the app. The app also allows you to track your orders and retain both online and in-store receipts, which simplifies the returns process.