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Harrods

Harrods

by Harrods Limited

145 ratings
112 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • May 18, 2011
  • July 9, 2026

Features

Developer

Harrods Limited
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About

Access a curated selection of luxury and designer brands for fashion, beauty, home, and lifestyle. Enjoy personalized recommendations, exclusive offers, and loyalty program benefits. Plan in-store visits with event news and interactive store maps.

✓Shop luxury and designer brands
✓Personalized recommendations
✓Harrods Rewards program
✓Earn and redeem loyalty points
✓Exclusive member offers
✓In-store event news
✓Interactive store navigation
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What users say

Summarized from real user reviews of Harrods. Based on 145 reviews and a 4.5/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Shopping app.

Positive things

  • 👍Intuitive and easy-to-navigate interface
  • 💳Clear rewards points display and tier information
  • 🗺️Helpful interactive store map feature
  • ✨Sleek and luxurious design aesthetic
  • 📱Convenient mobile shopping experience
  • ⭐Improved checkout process
  • 🎁Wishlist/favorites functionality
  • 🏪Personalized shopping experience

Negative things

  • 🐢Extremely slow loading times
  • 🐛Frequent crashes and freezes
  • 🔓Constant unexpected logouts
  • ⚠️Login authentication failures
  • 🔍Poor search and filtering functionality
  • 📵App becomes unresponsive during browsing
  • ❌Missing features after updates
  • 🚫Cannot access order history or transaction details
  • 💔Disappeared favorites/wishlist after updates
  • ⏱️Excessive loading delays for basic operations
See all reviews

What's New in Harrods

9.8.6

July 9, 2026

In our Commitment to Luxury Experience, This update contains bug fixes and performance improvements

Events

Read more about Ready, Set, Summer
Event EndedNew Season

Ready, Set, Summer

Discover the Harrods Holiday Boutique.

May 2, 2024 — May 9, 2024

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Not great performance

Certainly not the best app, and not the quality I’d expect for a brand of this calibre. Screen won’t load on many pages, doesn’t show my orders, filtering difficult on browsing - I’ve just tried again for the umpteenth time only to find it still doesn’t work. More frustration than anything.
Edit: screen loads now after an update, as it does showing my orders, but filtering is certainly not good.
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bn3boybn3boy

Response from developer

Dear bn3boy, Thank you for sharing your feedback. We regret the dissatisfaction you experienced due to problems with the app and accessing it, we understand this has negatively impacted your app navigation experience. Rest assured, we are focused on taking action to address this issue. Please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Worst app for my favourite store

Are you aware that you have no return button? Once open an item, that’s it. You cannot return to your search results, you have to start a new search. And do you know what happens when you want to open list of designers? Nothing. It gives you an option to shop ALL brands
Queen’s treatQueen’s treat

Response from developer

Dear Bashar Ashal, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced while navigating the Harrods app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this has been recorded for our teams to review internally. Apologies for any disappointment this has caused, and thank you for sharing your experience. Harrods Customer Service

Broken app!

Utterly shambolic app. Despite multiple updates that they have rolled out across several years, the app still lacks basic functionality such as being able to save a product to your wish list in the app, or view previous order history etc. I also have sporadic issues where my rewards information does not display correctly , with one page saying I’m signed in and another showing me as signed out. I’ve also had issues placing an order, being prompted to sign in when already in the check out and signed in! Come on Harrods, do better!
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NT1602NT1602

Response from developer

Dear NT1602, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Worst app

Please fix website/APP
Th7aTh7a

Response from developer

Dear Th7a, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Slow! Full of bugs.

Can’t access basic informations such as my transactions, earned points.
Keeps loading for hours.
I would expect better than this from Harrods.
Merv19Merv19
See 107 more reviews

Developer apps

Drybar UK
Drybar UK

by Harrods Limited

🌟 Lifestyle
Free
With Ads
See developer apps

User experience

🐞

Reported Bugs

13 issues

App crashes when accessing shopping bag

Bug

Login screen loops back after verification

Bug

Home page fails to load

Bug

Filtering and sorting not working

Bug

Navigation menu skips back and forth

Bug

Cannot navigate back from product pages

Bug

Verification email not received

Bug

App stuck in maintenance mode

Bug

Photos disappearing from product pages

Bug

Order status updates not functioning

Bug

Inconsistent transaction history display

Bug

Game feature crashes the app

Bug

App shows update prompt despite being latest version

Bug
✨

Requested Features

9 requests

Ability to use rewards balance for online purchases

Feature

Restaurant booking integration

Feature

Search by product reference number

Feature

Persistent login sessions

Feature

Better back navigation between product pages

Feature

Automatic currency detection based on location

Feature

Persistent user preferences storage

Feature

Email verification code with longer time window

Feature

Add to Apple Wallet functionality for rewards card

Feature

FAQ

What can I do with the Harrods app?

The app allows you to shop a wide range of luxury and designer brands across fashion, beauty, food, home, and lifestyle. You can receive personalized recommendations, access exclusive offers, and manage your Harrods Rewards loyalty program. It also provides information on in-store events and an interactive store guide for planning visits.

How does the Harrods Rewards program work?

The Harrods Rewards program allows you to earn and redeem points as you shop. Members gain access to exclusive benefits, including special offers like 10% weekends, and additional perks that increase as you move up through the loyalty tiers.

Is the Harrods app free to download and use?

Yes, the Harrods app is free to download. While the app itself is free, it facilitates shopping for luxury goods, and some features may be tied to the loyalty program or in-store services which could have associated costs.

Can I use the app to plan a visit to the Harrods store?

Absolutely. The app provides news on new brand launches and in-store pop-ups, allows you to book restaurants and services, and features an interactive store guide with floor maps to help you navigate the store easily.