Harrods vs Flannels
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Harrods
Access a curated selection of luxury and designer brands for fashion, beauty, home, and lifestyle. Enjoy personalized recommendations, exclusive offers, and loyalty program benefits. Plan in-store visits with event news and interactive store maps.
- Shop luxury and designer brands
- Personalized recommendations
- Harrods Rewards program
- Earn and redeem loyalty points
- Exclusive member offers
- In-store event news
- Interactive store navigation
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Have you ever wanted your own Harrods personal shopper in your pocket? Discover the Harrods app. Shop the world's best luxury and designer brands and enjoy personalised recommendations all in one place. Plus, find the new home of our loyalty programme, Harrods Rewards. Earn and redeem points as you shop and access the latest member offers, including 10% weekends, plus a host of benefits that grow as you move up the tiers. Planning a visit to our store? Get the latest news on new brand launches, and in-store pop-ups, book restaurants and services and use the mobile store guide to navigate your way around with the interactive floor maps. The world's most-loved designer brands * Shop across fashion, beauty, food, home and lifestyle * Shop 24/7 * Curated Brand edits * Harrods Exclusives Unlock Harrods Rewards * Earn and redeem points * Access member-only benefits Personalised shopping * Product recommendations * Offers exclusive to you See what's in-store * Book restaurants and services * News & events * Interactive store navigation
Flannels
Discover and shop a curated selection of luxury designer clothing, footwear, and accessories for men, women, and children. Enjoy a seamless shopping experience with a unified account across devices, instant updates on new arrivals and sales, and convenient features like Click and Collect.
- Shop designer clothing, footwear, and accessories
- Unified account across devices
- Push notifications for new arrivals and sales
- Click and Collect service
- International delivery
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Flannels is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids’ designer clothing, footwear, and accessories. Our increasing brand portfolio includes Gucci, Canada Goose, Saint Laurent, Moncler, Jimmy Choo, and Stone Island, alongside hundreds of other iconic and cutting-edge designers. Flannels continues to augment its online presence with the latest app where it has never been easier to perfect your style, choosing from a coveted selection of leading international and exciting, new labels. With our app, Flannels redefines luxury shopping: SHOP AS ONE Your Flannels account syncs across all devices. Shop on the go with a unified basket and login. KEEP IN THE LOOP WITH PUSH NOTIFICATIONS New products just in that you're going to love? Sale launching at midnight? Leave it to us. ALL THE BEST BITS FROM MOBILE Experience the ease of our mobile site with familiar navigation plus features such as Click and Collect and international delivery.
Screenshots
Verdict
The clearest difference is review sentiment: Flannels at 84% against Harrods's 44%. Flannels also leads on rating (4.8 vs 4.5) and iOS requirement (15.6 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Flannels holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 146 and 420 respectively. Written reviews point the same way: 44% of Harrods's written reviews are positive against 84% of Flannels's.
Harrods ships an update monthly, Flannels every 3 weeks. The most recent releases landed on September 30, 2026 and October 2, 2026 respectively.
| Parameter | Harrods | Flannels |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (146 ratings) | 4.8 (420 ratings) — better |
| Positive reviews | 44.2% of reviews | 84.3% of reviews — better |
| Number of ratings | 146 | 420 — better |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 103 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Harrods Limited | The Flannels Group Limited |
Customer experience
Harrods
Flannels
User reviews
Harrods
From 146 App Store ratingsWhat we love
- 👍 Intuitive and easy-to-navigate interface
- 💳 Clear rewards points display and tier information
- 🗺️ Helpful interactive store map feature
- ✨ Sleek and luxurious design aesthetic
- 📱 Convenient mobile shopping experience
Room to improve
- 🐢 Extremely slow loading times
- 🐛 Frequent crashes and freezes
- 🔓 Constant unexpected logouts
- ⚠️ Login authentication failures
- 🔍 Poor search and filtering functionality
Flannels
From 420 App Store ratingsWhat we love
- 👍 User-friendly interface
- 💰 Great deals and discounts
- 🚀 Fast delivery
- 🛒 Wide selection of designer brands
- ⭐ High-quality products
Room to improve
- 🐛 Buggy app with crashes and freezes
- 💳 Expensive delivery and return fees
- 🔍 Inaccurate size information
- 🤖 Poor customer service and communication
- 🛒 Inconsistent stock availability
Bugs and requests
Harrods
Reported bugs
13 issues- App crashes when accessing shopping bag
- Login screen loops back after verification
- Home page fails to load
- Filtering and sorting not working
- Navigation menu skips back and forth
Show 8 moreShow fewer
- Cannot navigate back from product pages
- Verification email not received
- App stuck in maintenance mode
- Photos disappearing from product pages
- Order status updates not functioning
- Inconsistent transaction history display
- Game feature crashes the app
- App shows update prompt despite being latest version
Requested features
9 requests- Ability to use rewards balance for online purchases
- Restaurant booking integration
- Search by product reference number
- Persistent login sessions
- Better back navigation between product pages
Show 4 moreShow fewer
- Automatic currency detection based on location
- Persistent user preferences storage
- Email verification code with longer time window
- Add to Apple Wallet functionality for rewards card
Flannels
Reported bugs
5 issues- App crashes when scrolling or navigating
- Login and password reset issues
- Incorrect item sizes shipped
- Delayed or missing order updates
- Return process is unreliable
Requested features
5 requests- Improve wish list functionality
- Provide more detailed product information
- Offer free delivery and returns
- Enhance in-app search and filtering
- Integrate better size guide and fit recommendations
In-app purchases
Harrods
No in-app purchases
Flannels
No in-app purchases
