Harrods User Reviews

Name: Harrods
Rating: 4.49655 (145 reviews)

Harrods

Harrods Limited

🌟 Lifestyle

🛍️ Shopping

What users say

Summarized from real user reviews of Harrods. Based on 145 reviews and a 4.5/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Shopping app.

Positive things

👍Intuitive and easy-to-navigate interface
💳Clear rewards points display and tier information
🗺️Helpful interactive store map feature
✨Sleek and luxurious design aesthetic
📱Convenient mobile shopping experience
⭐Improved checkout process
🎁Wishlist/favorites functionality
🏪Personalized shopping experience

Negative things

🐢Extremely slow loading times
🐛Frequent crashes and freezes
🔓Constant unexpected logouts
⚠️Login authentication failures
🔍Poor search and filtering functionality
📵App becomes unresponsive during browsing
❌Missing features after updates
🚫Cannot access order history or transaction details
💔Disappeared favorites/wishlist after updates
⏱️Excessive loading delays for basic operations

Top reviews

Most Recent Highest Rated Lowest Rated

Broken app!

Utterly shambolic app. Despite multiple updates that they have rolled out across several years, the app still lacks basic functionality such as being able to save a product to your wish list in the app, or view previous order history etc. I also have sporadic issues where my rewards information does not display correctly , with one page saying I’m signed in and another showing me as signed out. I’ve also had issues placing an order, being prompted to sign in when already in the check out and signed in! Come on Harrods, do better!

NT1602

2 months ago

Response from developer

Dear NT1602, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Worst app

Please fix website/APP

Th7a

3 months ago

Response from developer

Dear Th7a, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Slow! Full of bugs.

Can’t access basic informations such as my transactions, earned points.
Keeps loading for hours.
I would expect better than this from Harrods.

Merv19

5 months ago

Rubbish

Probably the worst app for any luxury store that I’ve had. Always issues with logging in and when you want to use the app in store you never can as it states “something has gone wrong, please try again later”

B.Aslam

7 months ago

Cuts out

Anytime I go to shopping bag I’m thrown out of the app

Tishak23

7 months ago

Failing App

This app hasn’t worked properly for over 12 months now. Doesn’t matter how many times I delete the app and reload it, I am still unable to see my order history, or my favourite saved items. Such a rubbish app for an impressive store ! Please sort out these issues once and for all Harrods !!!

Highbanks5

7 months ago

App crash

For 2 weeks i cannot access my harrods app

Mmsndjdhallaaa

9 months ago

Response from developer

Hi, Thank you for sharing your feedback. We regret the dissatisfaction you experienced due to the Harrods App not opening and prompting an update. We understand how frustrating this must be, and we apologise for the inconvenience caused. Our technical teams are aware of this issue and are working to resolve it as quickly as possible to restore full access. To assist further, please contact us directly on +44 (0)20 7730 1234 or by email at customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service

Unable to open app

As soon as I open app, it says to “update it” and it’s on the latest version. Pls fix !

Almas09

10 months ago

Maintenance for well over a week

App has been stuck in maintenance mode for well
Over a week. Tried installing and reinstalling nothing to state otherwise working anywhere else

Rob Atlas

10 months ago

Please sort the App out

The app is very nice and easy to navigate. However, there is not an option to add anything to my favourites which is frustrating as other stores have this option.

Yasmeenabr

10 months ago

New update very slow

The app is horribly slow to load and sign into .

Camera user 3

a year ago

Response from developer

Dear Camera user 3, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this helps us to improve our service. To better understand your specific concerns, we invite you to provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email to customer.service@harrods.com. Harrods Customer Service

Buggy

The app is buggy guys. Fix it. Home page doesn’t even load. Everything is slow and lag.

tresedert

a year ago

Response from developer

Dear Tresedert, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this helps us to improve our service. To better understand your specific concerns, we invite you to provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email to customer.service@harrods.com. Harrods Customer Service

So slow

The app is so so slow it’s a joke and it’s so laggy so bad I expected better from high fashion brand

Sosabgr

a year ago

App not working properly

I am writing to express my concern regarding the Harrods app, which currently does not load at all. Many customers, including myself, have been eagerly waiting to pre-order the Advent Calendar, as recently announced. However, the app is showing an error and remains completely unresponsive, making it impossible to access or place an order.

DGiaD

a year ago

Not great performance

Certainly not the best app, and not the quality I’d expect for a brand of this calibre. Screen won’t load on many pages, doesn’t show my orders, filtering difficult on browsing - I’ve just tried again for the umpteenth time only to find it still doesn’t work. More frustration than anything.

bn3boy

a year ago

Horrible app

Horrible app and website

Th7a

a year ago

Response from developer

Shockingly bad shopping experience

What a mess of an app. Wanted some sale items and because of the bugs and slow experience. Most of the sale items were out of stock by the time I got to basket. Total nightmare

Nelster1506

a year ago

Warning

I can’t even book an appointment for my nails!

qfhuutdsyoit

a year ago

Useless App

This has to be one of the worst loading apps I’ve ever used. Been buying from Harrods for years and still haven’t been able to place an order on the app within it freezing/loading constantly. The amount of money I’ve spent alone, they should be able to build a seamless app. SURRLY?

UpsetKy