So bad
The app doesn’t sent the sign in code, crashes all the time. Just poor.
Unable to add favourites on the App
Unfortunately, unable to add favourites on the app which really defeats the use of the app if you want to create wish lists. Really needs upgraded to compete with similar stores Apps
Verbesserungen
Die App ist super einfach zu verstehen, jedoch ist das Einkaufen von limitierten Sachen nicht so gut umgesetzt. Ich wollte mir den Fragrance Advent Calendar kaufen, hatte ihn auch im Warenkorb und war schon auf Paypal zum bezahlen, jedoch wurde mir dann gesagt, ich soll die Seite aktualisieren und dann stand da, dass er ausverkauft sei. Außerdem kann man auch nicht mehr sehen, was im Kalender drinne ist, da man den Kalendar nicht mal mehr anklicken kann, sondern nur die anderen Kalendar, die noch verfügbar sind. Außerdem sieht man den Kalendar auch nicht, wenn man nach ihm in der Suchleiste sucht. Daher bitte liebes Harrods-Team, wenn man etwas im Warenkorb hat, macht es doch bitte so, dass dieser Artikel für die Person reserviert ist, für eine bestimmte Zeit. Ich freue mich seit der Ankündigung auf diesen Adventskalendar, war gerade dabei ihn zu bestellen, hab mich riesig gefreut, bis mir dann die Laune für den Rest des Tages genommen wurden ist, weil mir erst beim Checkout gesagt wurden ist, dass er ausverkauft sei und nach London komm ich dieses Jahr leider nicht mehr.
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Not great performance
Certainly not the best app, and not the quality I’d expect for a brand of this calibre. Screen won’t load on many pages, doesn’t show my orders, filtering difficult on browsing - I’ve just tried again for the umpteenth time only to find it still doesn’t work. More frustration than anything.
Edit: screen loads now after an update, as it does showing my orders, but filtering is certainly not good.
Edit: screen loads now after an update, as it does showing my orders, but filtering is certainly not good.
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Awful app
Doesn’t even sign you in! Dreadful
Worst app for my favourite store
Are you aware that you have no return button? Once open an item, that’s it. You cannot return to your search results, you have to start a new search. And do you know what happens when you want to open list of designers? Nothing. It gives you an option to shop ALL brands
Broken app!
Utterly shambolic app. Despite multiple updates that they have rolled out across several years, the app still lacks basic functionality such as being able to save a product to your wish list in the app, or view previous order history etc. I also have sporadic issues where my rewards information does not display correctly , with one page saying I’m signed in and another showing me as signed out. I’ve also had issues placing an order, being prompted to sign in when already in the check out and signed in! Come on Harrods, do better!
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Worst app
Please fix website/APP
Slow! Full of bugs.
Can’t access basic informations such as my transactions, earned points.
Keeps loading for hours.
I would expect better than this from Harrods.
Keeps loading for hours.
I would expect better than this from Harrods.
Rubbish
Probably the worst app for any luxury store that I’ve had. Always issues with logging in and when you want to use the app in store you never can as it states “something has gone wrong, please try again later”
Cuts out
Anytime I go to shopping bag I’m thrown out of the app
Failing App
This app hasn’t worked properly for over 12 months now. Doesn’t matter how many times I delete the app and reload it, I am still unable to see my order history, or my favourite saved items. Such a rubbish app for an impressive store ! Please sort out these issues once and for all Harrods !!!
App crash
For 2 weeks i cannot access my harrods app
Unable to open app
As soon as I open app, it says to “update it” and it’s on the latest version. Pls fix !
Maintenance for well over a week
App has been stuck in maintenance mode for well
Over a week. Tried installing and reinstalling nothing to state otherwise working anywhere else
Over a week. Tried installing and reinstalling nothing to state otherwise working anywhere else
Please sort the App out
The app is very nice and easy to navigate. However, there is not an option to add anything to my favourites which is frustrating as other stores have this option.
Very slowwww
Difficult to browse through
New update very slow
The app is horribly slow to load and sign into .
Response from developer
Dear Camera user 3, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this helps us to improve our service. To better understand your specific concerns, we invite you to provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email to customer.service@harrods.com. Harrods Customer Service
Buggy
The app is buggy guys. Fix it. Home page doesn’t even load. Everything is slow and lag.
So slow
The app is so so slow it’s a joke and it’s so laggy so bad I expected better from high fashion brand
