the honest truth
unprofessional
Does not respect notification preferences
The app keeps pushing deals when I’ve explicitly turned off promotional notifications.
Difficult and frustrating
Can’t get in touch with customer service unless I place an order… but the issue is it won’t let me place an order with a coupon code. No problem, I just won’t order.
Zero customer service
The app is mostly fine, but when something goes wrong, there is absolutely zero customer services options available available. There is a useless chatbot, that cannot actually do anything. You’ll probably get a refund in a few days, but there is no timely updates the day of the order.
Perfection!
Whenever your home and just need something quick and easy and ready to order this app is here. The only criticism I have is that in some cases the order doesn’t come through and have to wait almost an hour before they realize the mistake
Charged for food I didn’t receive
My order came missing an item I paid extra for. I contacted support and they decided to keep the money and not refund me. Truly greedy behavior.
Couriers are very bad
We have reached a year when the couriers don’t speak English, Dutch, French, or any other European language. They don’t know how the app works, so when something goes wrong the poor guy just doesn’t know what to do, returns the order to the restaurant, the restaurant owner panics and we both try to reach support only to get an incredibly stupid chatbot do nothing. The JustEats company has min maxed this business and it’s falling apart. I’m deleting this app after 15 years
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Worst delivery service imaginable
They rely on AI and it’s impossible to get any help. They refer every issue to the restaurant and the restaurants’ AI says any problems have to be handled by thuisbezorgd. A circle of pure hell.
1/10
Horrible app with no communication whatsoever to the restaurants only ai assistance offering zero help when the order got cancelled for no reason. No available written reviews as well.
I recommend
So practical and fast! Always here within minutes.
Order
Where is my order it’s been a while
Slecht
Ik bestel me eten, want het sneeuwde en ik had geen zin om naar buiten te gaan vervolgens leveren ze het na twee uur nog steeds niet af, waar is me eten? ook zijn ze onbereikbaar het nummer van hun is alleen voor restauranten, ze hebben geen klantenservice nummer.
Annoying
The app will inappropriately (I say this because it feels like spam) bug you with messages to keep ordering / or finish your order even there are no couriers available for delivery.
Worst app, do NOT download
Completely useless customer service. Laughs at you when you have any problem (delivery missing, problem when paying). I would 1000% recommend other delivery apps, this one is the worst experience I have ever had
Top
Goed
Took my payment twice - bad user interface, terrible customer service
Worst ordering experience. Need to do a chargeback for a duplicate order, can’t cancel online, restaurant can’t cancel, chatbot useless. No humans at Thuisbezorgd- rubbish app.
Poor service
After I put in the order, after 2 hours I still not get it, I called restaurant and it turned out the restaurant got my order and prepared on time but there was not enough biker to deliver it so the app kept showing it is being prepared. And finally there is an update on the app the biker is at a 3rd place which is far away from either the restaurant or my place with no response. Tried the chat function in the app which turned out to be auto reply with the same answer all the time… terrible experience! there’s no service at all while it charge for service fee in each order…
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Kein Support
Lieferung wegen technischer Probleme auf Lieferando oder Lieferanten Seite nicht erhalten da Bestellung nicht durckam laut Restaurant. Keine Möglichkeiten einen Support zu kontaktieren und durch Online Zahlung geld verloren. Chatbot der App ist nutzlos bei Problemen
It just works
So many of the best restaurants are here. Delivery is fast. Not messed anything up so far after 3 deliveries. Keeps me informed in the process too. Sometimes faster than they say.
Fake delivery scam
I’ve ordered from this place at 5:50pm. Estimated delivery 6:40 latest. Every half hour I’ve taken screenshots as it passed the 6:40 threshold. At 8pm I received a notification saying it was delivered at 6:40. Keep in mind I have proof the app still says still preparing. No one delivered. No one contacted. The app didn’t even show delivery track. It didn’t even say delivered at the correct time. It said delivered for 6 when it was 2 hours past. Please please don’t use this app if you’re new here. Go to the shop yourself. Customer service agents weren’t connected as per time. The contact number was also not in use. I’ve tried everything to resolve the late delivery and then the FALSE delivery claim. I will try again in the morning then get my bank involved to get a refund for the 50 euros I spent my first day in Amsterdam. Close your business. You’re not good at it.
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