Discriminatory and Frustrating ESC Ticket Sale
This entire ticket sale process has been deeply frustrating and feels discriminatory — I am seriously considering taking legal action.
I’m a German-Czech citizen currently living in the United States. I followed every instruction to register correctly on the official website by the deadline (December 16), using my U.S. residential address. On December 18, I received a confirmation email stating that I had successfully pre-registered. But after that — nothing, including no access code.
When the first wave of tickets went on sale and I still hadn’t received a code, I contacted customer support. I explained that I was a real individual simply trying to buy two tickets for personal use. Their response? “All codes have already been sent, and we cannot issue any more.” No explanation as to why my pre-registration wasn’t accepted. No help. No accountability. I then missed the second wave of ticket sales as well.
Here’s where it gets even more suspicious: after I posted my experience on Social Media, multiple friends of mine in the U.S. replied saying they experienced the exact same thing. All had followed the process, all lived in the U.S., and none received access codes. This suggests a disturbing pattern — one that feels discriminatory toward U.S.-based fans.
This is unacceptable and reeks of bias — possibly racism or nationality-based discrimination. I am actively exploring legal options to hold the organizers accountable for this exclusionary and unjust system.
I’m a German-Czech citizen currently living in the United States. I followed every instruction to register correctly on the official website by the deadline (December 16), using my U.S. residential address. On December 18, I received a confirmation email stating that I had successfully pre-registered. But after that — nothing, including no access code.
When the first wave of tickets went on sale and I still hadn’t received a code, I contacted customer support. I explained that I was a real individual simply trying to buy two tickets for personal use. Their response? “All codes have already been sent, and we cannot issue any more.” No explanation as to why my pre-registration wasn’t accepted. No help. No accountability. I then missed the second wave of ticket sales as well.
Here’s where it gets even more suspicious: after I posted my experience on Social Media, multiple friends of mine in the U.S. replied saying they experienced the exact same thing. All had followed the process, all lived in the U.S., and none received access codes. This suggests a disturbing pattern — one that feels discriminatory toward U.S.-based fans.
This is unacceptable and reeks of bias — possibly racism or nationality-based discrimination. I am actively exploring legal options to hold the organizers accountable for this exclusionary and unjust system.
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Dismal failure
Gets the contract to sell Eurovision tickets, then can't keep their website running during the ticket sale. Website is a dismal design failure which puts EXTRA load on its servers because of all the clicking in and out of ticket types, and then when you have a prized ticket in your cart, with the clock ticking down - website fails to load. Repeatedly. Ticket gone.
They need to be renamed DisappointmentCorner, because that's what they provide, not tickets to events.
Failure on User Interface, User experience, and system design. Artist brand damage though, definitely.
They need to be renamed DisappointmentCorner, because that's what they provide, not tickets to events.
Failure on User Interface, User experience, and system design. Artist brand damage though, definitely.
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Error message. No help
For days we kept getting an error message from trying to access our tickets. StubHub tried to help but the technical difficulties of this app were unsolvable and we missed a once in a lifetime concert that we had paid for months in advance.
Terrible UX
Terrible
Please fix the app and the website
I’m so frustrated. I’ve been trying for two days to purchase tickets for an event in Zurich from the website and they won’t accept my visa. They keep saying my card number is wrong even though it’s not. Now I’m trying the app and I can’t even select the tickets.
