Useless. Avoid these charlatans
Three days later, well past the point the tickets had any use, an actual human named Eugenia turned up to apologise, explaining they'd been "flooded with messages." Nothing about the urgency I'd flagged, no attempt to fix anything retroactively, no offer of compensation for tickets that could no longer be sold. Just a shrug in emoji form, and a chat window that closed itself before I could reply, asking me to rate my experience with the agent who "helped" me.
This is what happens when a marketplace builds its entire support operation around an AI chat layer with no route to an actual person for anything time-sensitive. Fine for password resets. Useless, and actively costly, the moment something needs a human in under 12 hours.
Avoid!
Response from developer
Hi, thanks for taking the time to leave your review. We’re sorry to hear that you’ve had this experience! We are indeed currently being flooded with messages, which means it can unfortunately take us a little longer than usual to get back to everyone. That said, we would really appreciate hearing more about your experience and understanding what went wrong. If you’re willing to share your feedback with us, please send us an email at info@ticketswap.com. This will allow us to look into your specific situation and, most importantly, receive your feedback directly so we can learn from it and improve. Thanks again for taking the time to let us know about your experience. We’d really appreciate hearing from you. Kind regards, Team TicketSwap.
I love it but make it easier to reduce unsold tickets last minute
Can’t get paid out
Kein Einlass, kein Support
Ich kann nur abraten….
Auf die Rezension wurde mir geantwortet ich soll mich doch bitte per Mail melden. Ausser einer KI Antwort auch hier keine Reaktion.
Response from developer
Hallo, Vielen Dank für Ihren Kommentar, schade! Für die Zukunft möchte ich Sie bitten, eine E-Mail an info@ticketswap.com zu senden. Wir werden Ihnen so schnell wie möglich helfen. Sie können uns auch unter +43720884835 anrufen, um direkt mit uns zu sprechen. Mit freundlichen Grüßen, TicketSwap Team
Sold a ticket and waiting for a month to get ticket proceeds - will not use the service again
It has been a month now, and noone from TicketSwap support team reviewed the complaint and no resolution has been achieved. As a result, I did not receive any payment just because a buyer claims ticket did not work (no proof at all, just a very vague complaint).
Such support service made me regret that I did not giveaway the ticket to my friends instead of selling it (or to be precise, “trying to sell it”) through this platform.
I will not use this service going forward.
