Can’t get paid out
cant verify your identity and support team doesn’t respond
Sold a ticket and waiting for a month to get ticket proceeds - will not use the service again
A buyer filed a complaint that the ticket did not work out, but without any proof that it was indeed the case, no way to check it. Ticket was legit and I did not go myself as I felt unwell and decided to stay at home.
It has been a month now, and noone from TicketSwap support team reviewed the complaint and no resolution has been achieved. As a result, I did not receive any payment just because a buyer claims ticket did not work (no proof at all, just a very vague complaint).
Such support service made me regret that I did not giveaway the ticket to my friends instead of selling it (or to be precise, “trying to sell it”) through this platform.
I will not use this service going forward.
It has been a month now, and noone from TicketSwap support team reviewed the complaint and no resolution has been achieved. As a result, I did not receive any payment just because a buyer claims ticket did not work (no proof at all, just a very vague complaint).
Such support service made me regret that I did not giveaway the ticket to my friends instead of selling it (or to be precise, “trying to sell it”) through this platform.
I will not use this service going forward.
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One Exception
You lots just need to make it easier to upload tickets. It’s bare difficult if you don’t have a PDF
Unfair handling of ticket resales
Very disappointing experience with TicketSwap. My ticket went through multiple resales, and when an issue was raised by the final buyer less than 24 hours before the event, TicketSwap rolled back the entire chain and held me responsible.
I asked them to provide the full resale history and evidence showing where the issue occurred, but getting a clear explanation has been extremely difficult. I have also submitted a formal complaint, but the process has been frustrating and lacks transparency.
Very poor customer support when something goes wrong.
I asked them to provide the full resale history and evidence showing where the issue occurred, but getting a clear explanation has been extremely difficult. I have also submitted a formal complaint, but the process has been frustrating and lacks transparency.
Very poor customer support when something goes wrong.
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Scammed
Got scammed by a Seller, made them aware that I could not get into the venue, showed proof and somehow they have not done investigating 5months later! Disgraceful wouldn’t recommend
