Great Concept, ZERO HUMAN SUPPORT TEAM
Response from developer
Hi there, Thanks for your message. Unfortunately, we have not been able to get back to you in time 😔 Currently, we are being flooded with messages, thus, we haven’t been able to reply to our fans as quickly as we want to. Firstly, we would like to offer our sincerest apologies. This is not up to the high standards we have set for our customer support, and we are working extremely hard behind the scenes to make sure we meet those standards again sooner rather than later. However, we do still want to know if everything worked out in the end. Or did you need some additional help from us? Let us know through info@ticketswap.com, and we’ll get back to you as soon as possible.💙 Kind regards,
Great app let down by declining support and outdated information
I recently bought tickets for an event, but the ticket I received was incomplete. I’ve contacted support four times and still haven’t received a response or any resolution.
Searching for events has also become much more difficult. Many events are incorrectly listed as running continuously for weeks or even months, making it almost impossible to find events happening on a specific weekend.
The support team used to be excellent, but it now seems either severely understaffed or unresponsive.
The instructions for selling Ticketmaster tickets appear to be outdated or incomplete. They say to transfer the ticket to the unique email address shown on your TicketSwap profile, but no such email address exists anywhere in the app.
TicketSwap is still a great concept, but unless customer support, event listings and help documentation improve, it’s becoming increasingly difficult to justify it being my go to ticket app.
Response from developer
Hi, Thanks for your review, and how unfortunate to hear! We want to help you out, so I would like to ask you to email info@ticketswap.com. We will help you as soon as possible. You can also call us at +442036084611 so we can speak to you directly. Kind regards, Team TicketSwap
Kundenservice top
Likely a scam
Avoid the service at all cost. Does not worth it.
