Unfair handling of ticket resales
Very disappointing experience with TicketSwap. My ticket went through multiple resales, and when an issue was raised by the final buyer less than 24 hours before the event, TicketSwap rolled back the entire chain and held me responsible.
I asked them to provide the full resale history and evidence showing where the issue occurred, but getting a clear explanation has been extremely difficult. I have also submitted a formal complaint, but the process has been frustrating and lacks transparency.
Very poor customer support when something goes wrong.
I asked them to provide the full resale history and evidence showing where the issue occurred, but getting a clear explanation has been extremely difficult. I have also submitted a formal complaint, but the process has been frustrating and lacks transparency.
Very poor customer support when something goes wrong.
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Scammed
Got scammed by a Seller, made them aware that I could not get into the venue, showed proof and somehow they have not done investigating 5months later! Disgraceful wouldn’t recommend
Awful
Trying to sell tickets and most they say is £10 as it says late entry is £10 not the actual tickets. Help support is useless and they don’t care or even bother to help. Would never recommend this app to anyone
Help
Sold my ticket 5th August. Everytime I speak to chat they say they escalate it because I haven’t gotten my payment yet but nothing happens and no one replies on the live chat
Genuinely awful app very buggy
Trying to create a listing for an event abroad and it takes me through a full rigmarole and then freezes on one screen mid process after multiple tries and plenty puffs on my vape i finally create the listing, 17 people in a waiting list for this event so i’m expecting it sold very soon. Not user friendly in the slightest.
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Mr
Nbdnmrme
severe bugs
this app has some critical flaws that block you from raffles entirely. for example:
if you were in a raffle
don’t win
and just close the app without closing the window in the app that says you don’t win
then get notified of another raffle and open it immediately
it won’t open the new raffle, it will just say you didn’t win the previous one still. you then cant get into the new raffle which still is a minute or so out.
i must have been blocked from 5-6 raffles in the last 24 hours due to this bug alone. very poor build
if you were in a raffle
don’t win
and just close the app without closing the window in the app that says you don’t win
then get notified of another raffle and open it immediately
it won’t open the new raffle, it will just say you didn’t win the previous one still. you then cant get into the new raffle which still is a minute or so out.
i must have been blocked from 5-6 raffles in the last 24 hours due to this bug alone. very poor build
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Great experience selling tickets on this app
Easy to search use and adjust tickets for sale. Used it loads reliably and get my money fairly quickly. Had a few glitching issues. But nothing that a delete and reinstall didn’t help
Scalpers site
Sellers adding near on a hundred pounds to original two hundred pound tickets! I thought the idea was to stop the scalper’s!!!
Miserable product. Unusable
This app was the worst hour of my entire vacation. I had to switch between Safari and Chrome on mobile and desktop different accounts to finally get it to understand what I was trying to do one of the worst ticketing apps out there.
Raffle?!
Worst thing this app ever did was make it a raffle to get tickets, first come first serve in my opinion. Good luck trying to get tickets on here
Bugs
So many bugs rn every time I open a raffle it just loads. Missing out on a lot of options here. Been like this for weeks and updated twice
Response from developer
Hi, Thanks for your review, and how unfortunate to hear! We want to help you out, so I would like to ask you to email info@ticketswap.com. We will help you as soon as possible. You can also call us at +442036084611 so we can speak to you directly. Kind regards, Team TicketSwap
Useless Alerts
It’s funny how many apps just spam the daylights out of your device with unwanted notifications. With TicketSwap, the opposite is true: opt in all you want but the app fails to send. If using this service watch your email. Don’t count on this app.
Support not timely
Unable to have support in time to fix a non-showing listing before event day!!
Great Concept, ZERO HUMAN SUPPORT TEAM
While using the app, for the first time, every single listing looks like an individual listing with the subject and the description. I purchased tickets, assuming it was five tickets when in actuality, if you look at the light Gray / 1 ticket under the dollar amount in a smaller font, you’d find out if it’s per ticket. It should be far more clear in the subject that it’s per ticket. This is especially important when people are rushing to get extremely desire tickets. I’m now having issues reselling the tickets because it’s not accepting my checking account and support is non existent when the app reroute me to contact support with zero contact information. When going to the help guide, you are speaking with an AI that will not connect you with any human representative when it’s incapable to answer your questions. Be careful when using this app. The potential is there but there needs to be human representatives, more clarification in the app, and bug fixes within the menus.
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Response from developer
Hi there, Thanks for your message. Unfortunately, we have not been able to get back to you in time 😔 Currently, we are being flooded with messages, thus, we haven’t been able to reply to our fans as quickly as we want to. Firstly, we would like to offer our sincerest apologies. This is not up to the high standards we have set for our customer support, and we are working extremely hard behind the scenes to make sure we meet those standards again sooner rather than later. However, we do still want to know if everything worked out in the end. Or did you need some additional help from us? Let us know through info@ticketswap.com, and we’ll get back to you as soon as possible.💙 Kind regards,
Great app let down by declining support and outdated information
I’ve been using TicketSwap for years to both buy and sell tickets, and it used to be one of my favourite apps. Unfortunately, over the last 12 months the experience has declined significantly.
I recently bought tickets for an event, but the ticket I received was incomplete. I’ve contacted support four times and still haven’t received a response or any resolution.
Searching for events has also become much more difficult. Many events are incorrectly listed as running continuously for weeks or even months, making it almost impossible to find events happening on a specific weekend.
The support team used to be excellent, but it now seems either severely understaffed or unresponsive.
The instructions for selling Ticketmaster tickets appear to be outdated or incomplete. They say to transfer the ticket to the unique email address shown on your TicketSwap profile, but no such email address exists anywhere in the app.
TicketSwap is still a great concept, but unless customer support, event listings and help documentation improve, it’s becoming increasingly difficult to justify it being my go to ticket app.
I recently bought tickets for an event, but the ticket I received was incomplete. I’ve contacted support four times and still haven’t received a response or any resolution.
Searching for events has also become much more difficult. Many events are incorrectly listed as running continuously for weeks or even months, making it almost impossible to find events happening on a specific weekend.
The support team used to be excellent, but it now seems either severely understaffed or unresponsive.
The instructions for selling Ticketmaster tickets appear to be outdated or incomplete. They say to transfer the ticket to the unique email address shown on your TicketSwap profile, but no such email address exists anywhere in the app.
TicketSwap is still a great concept, but unless customer support, event listings and help documentation improve, it’s becoming increasingly difficult to justify it being my go to ticket app.
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Response from developer
Hi, Thanks for your review, and how unfortunate to hear! We want to help you out, so I would like to ask you to email info@ticketswap.com. We will help you as soon as possible. You can also call us at +442036084611 so we can speak to you directly. Kind regards, Team TicketSwap
I LOVE YOU MWAH
I GOT BTS TICKETS LAST SECOND BIT PRICEY BUT OMG WORTH IT I THOUGHT IT WAS FAKE BUT ITS ALL REAL!! THANK YOU SOOO MUCH TO THE CREATOR OF THIS APP WILL DEFINITELY TELL ALL MY FRIENDS AND FAMILY TO BUY TICKETS HERE IN THE FUTURE 🥰🥰💋💋😍💕 p.s. thank u for making my dream come true❤️
Can’t split tickets and poor customer service
Unable to split tickets with 2 QR code on 1 page.
No live customer service provided
No live customer service provided
Kundenservice top
Ich hatte Schwierigkeiten beim erstellen einer Veranstaltung für meine Tickets fürs Phantasialand und habe im Chat schnell Hilfe bekommen. :)
Cheesy
What a useless app if its not a mainstream event.
