TicketSwap - Buy, Sell Tickets appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for TicketSwap is 78 out of 100 points across 7 verification signals from App Store and developer data.

TicketSwap User Reviews

Name: TicketSwap - Buy, Sell Tickets
Rating: 3.8 (245 reviews)

TicketSwap - Buy, Sell Tickets

TicketSwap B.V.

🎬 Entertainment

🎵 Music

Customer Experience

Positive experience30.9% of reviews

Neutral4.2% of reviews

Negative experience64.9% of reviews

~ Based on 259 written reviews from the US App Store.

Is TicketSwap Safe?

TicketSwap - Buy, Sell Tickets appears mostly safe based on user ratings. AppsHunter Safety Score for TicketSwap is 76/100.

This assessment is based on 245 user ratings, with an App Store average of 3.8/5.

Safety Analysis

68.6% of ratings point to a safe experience

2.9% of ratings suggest some concerns

28.6% of ratings point to a risky experience

~ Based on 245 App Store ratings for TicketSwap.

Is TicketSwap Legit?

TicketSwap - Buy, Sell Tickets appears legitimate, with a few gaps. AppsHunter Legitimacy Score for TicketSwap is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bugs

So many bugs rn every time I open a raffle it just loads. Missing out on a lot of options here. Been like this for weeks and updated twice

gaydogfood

18 days ago

Response from developer

Hi, Thanks for your review, and how unfortunate to hear! We want to help you out, so I would like to ask you to email info@ticketswap.com. We will help you as soon as possible. You can also call us at +442036084611 so we can speak to you directly. Kind regards, Team TicketSwap

Great Concept, ZERO HUMAN SUPPORT TEAM

While using the app, for the first time, every single listing looks like an individual listing with the subject and the description. I purchased tickets, assuming it was five tickets when in actuality, if you look at the light Gray / 1 ticket under the dollar amount in a smaller font, you’d find out if it’s per ticket. It should be far more clear in the subject that it’s per ticket. This is especially important when people are rushing to get extremely desire tickets. I’m now having issues reselling the tickets because it’s not accepting my checking account and support is non existent when the app reroute me to contact support with zero contact information. When going to the help guide, you are speaking with an AI that will not connect you with any human representative when it’s incapable to answer your questions. Be careful when using this app. The potential is there but there needs to be human representatives, more clarification in the app, and bug fixes within the menus.

☹️🙁☹️😕😕🙁😖

a month ago

Response from developer

Hi there, Thanks for your message. Unfortunately, we have not been able to get back to you in time 😔 Currently, we are being flooded with messages, thus, we haven’t been able to reply to our fans as quickly as we want to. Firstly, we would like to offer our sincerest apologies. This is not up to the high standards we have set for our customer support, and we are working extremely hard behind the scenes to make sure we meet those standards again sooner rather than later. However, we do still want to know if everything worked out in the end. Or did you need some additional help from us? Let us know through info@ticketswap.com, and we’ll get back to you as soon as possible.💙 Kind regards,

Great app let down by declining support and outdated information

I’ve been using TicketSwap for years to both buy and sell tickets, and it used to be one of my favourite apps. Unfortunately, over the last 12 months the experience has declined significantly.

I recently bought tickets for an event, but the ticket I received was incomplete. I’ve contacted support four times and still haven’t received a response or any resolution.

Searching for events has also become much more difficult. Many events are incorrectly listed as running continuously for weeks or even months, making it almost impossible to find events happening on a specific weekend.

The support team used to be excellent, but it now seems either severely understaffed or unresponsive.

The instructions for selling Ticketmaster tickets appear to be outdated or incomplete. They say to transfer the ticket to the unique email address shown on your TicketSwap profile, but no such email address exists anywhere in the app.

TicketSwap is still a great concept, but unless customer support, event listings and help documentation improve, it’s becoming increasingly difficult to justify it being my go to ticket app.

NorthernBriz

a month ago

Response from developer

Kundenservice top

Ich hatte Schwierigkeiten beim erstellen einer Veranstaltung für meine Tickets fürs Phantasialand und habe im Chat schnell Hilfe bekommen. :)

Müp2

a month ago

Likely a scam

Does not accept any wise bank accounts for payouts, neither euro, huf, nor gpb or usd. But does in fact accept your ticket. Very convenient: take the ticket, complain about technical issues when need to pay, keep the money.

Avoid the service at all cost. Does not worth it.

Mondomhogynincs

a month ago

Response from developer

Ticket listing doesn’t work

Kept failing

stalely

2 months ago

No Customer Service

sold my tickets but wouldn’t pay me bc my id verification kept “failing” no matter what i used so it felt like they were stealing my identity and customer service never replied

Lala Rox

2 months ago

Unable to mobile transfer

I am surprised that ticket swap has not developed the ability to deal with QR codes and mobile transfers. Most ticketing sites don’t issue pdfs anymore. So that kind of makes ticket swap redundant. Twickets have the capability, why hasn’t ticket swap?

DisJive

2 months ago

Money stealers, please avoid!!

I sold multiple tickets using this app, and for months my payment has been paused and held by the app for no explained reason. When I tried to contact customer service, I received slow generated replies informing me I would receive help in 24h, but it has now been almost 2 months and I am just being ignored by customer service. Not even a follow up automated message, just nothing. Now I am hundreds of pounds down due to terrible customer service. It’s appalling and unacceptable that they are doing this and that this app is allowed on the app store.

isabelnala

2 months ago

Response from developer

Disgusting costumer service

Shockin

Babi iiii

2 months ago

Voleurs

Je n’ai jamais récupéré l’argent de mon billet vendu. Leur robot qui est censé m’aider me répète les mêmes choses en boucle depuis des semaines et trouvent des excuses. Scandaleux.

Ilizia Lussiez

2 months ago

Ticket resale

If I could give this app a lower score, I would. This is the absolute worst resale app I’ve ever used. It is littered with bugs and makes it almost impossible to sell tickets. A waste of time and money. Use another resale app or honestly don’t go.

invadr_zim1233

2 months ago

Primarily works but not happy

I basically purchased a ticket for £46. After a resale from the original event I got one form there aswell, planning to re-sell the one I had bought on ticket swap to get my money back. I did expect to lose a couple of £s due to admin fees or whatever, but it wouldn’t let me sell it for anymore than £38, citing fairness; that this was more than 20% of the original price (which was £35), and that with admin fees included I’d make only £36. If this is the case why was I sold it for £46? It also advertises secure swap as standard but was not available for this ticket so there was virtually no protection. The system may be good in some cases (I think fair pricing would be good if it was consistent!) but I’d try other means if possible.

gggghkkfxjn

2 months ago

Response from developer

Not secure

I was under the impression this service would act as an online secure box that would make buying resale tickets easy and safe from scams. I was instantly wrong. I was sold a ticket to a festival that was already used once I arrived, and then they could not even help get me a refund despite taking a fee from each purchase? Don’t waste your time or money on this app.

Henryyy321