Zero Support
Great game, but it’s been a week and I’ve been completely ghosted by support. My Music Tour event glitched, causing me to lose purchased credits, event progress, and unclaimed rewards. I’ve now submitted five support requests and haven’t received a single response—not even an acknowledgment.
I enjoy the game and would happily give it 5 stars if there were a responsive customer support team. If you’re going to sell in-app purchases, players should be able to get help when something goes wrong.
I enjoy the game and would happily give it 5 stars if there were a responsive customer support team. If you’re going to sell in-app purchases, players should be able to get help when something goes wrong.
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Needs a fix
Love this app but recently it freezes mid game and when you restart the screen is black .
Card game not working
The game is good, except when it glitches. Now when we request a card from teammate it says Less than 24 hrs to cool down! What is that all about?
So Disappointed Developers
It’s like the developers are playing whack a mole. I gave this game two stars because I’ve been playing for several years and I have enjoyed it for many reasons. However, every time the developers launch an update, something goes horribly wrong. Gamers are left at a huge loss. The lack of foresight and testing ahead of launching is irresponsible and negligent. Many of my team are in the top 500 and at the very top of the leaderboard. People who play like this have devoted time, energy and are devoted to their teams. Occasionally, the developers doll out a generous sum for their neglect however, most of the time they are either not responding at all or when they do it is many days later.
Do better developers - before you lose all of your patrons. We are disappointed to say the least.
Do better developers - before you lose all of your patrons. We are disappointed to say the least.
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Marge game disappeared
What happened? All it wants me to do now buy the Marge pass it won't give me anything this game has become a joke
Impossible to win unless you pay $
Enjoyed game until it became impossible to win without paying
Love game but won’t load anymore
Love this game but lately it’s having problems loading. Reached out to customer service and all I get is a response saying I already notified them
Blocked
There’s a bug in level 2431, I’m blocked.
New version TOP
New version TOP
Response from developer
Hello, we appreciate your review. We have fixed this problem in the latest version, please download the latest version.Thank you for taking your time to share feedback and help us improve the quality of game. Sincerely, Tile Match 3D Team
Love the game
I gave only 1 star as trying to contact you is fruitless. I don't get it. You should be able to contact support but it just keeps bouncing back. Horrible 😡😡
Great game
Tile Match 3D, you are a great game and now play Tile Match 3D every day because it is the best game in the world for me
Fun match game
Fun and engaging
TOO MANY ADS!
I have loved playing this game for a long time. I’m done with it now. Since the last update, there are so many ads that I spend more time waiting for the ads to be over than playing the game! No thank you!
Stopping at Level 7535–TOO MANY ADS
The game is fun and challenging, but there are WAY TOO MANY ADS, and they’re long. One after every level?!?!? Crazy!
Updated to 5.0.5 and now it doesn’t work
I updated to the 5.0.5 version and the game loads but doesn’t open beyond the loading page. I uninstalled ( kept data) and reinstalled no change. Updated my IOS thinking that might be the issue and still no change. Next attempt will be to completely remove game and data. I hate restarting at the beginning.
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Dissapointed
Wrote the company because of some problems I had with the add-on booster icons nor working. They replied in a timely manner & told me updates had been applied. They gave me back the booster items that had not worked and some added coinage.
All of the items (xtra time, rocket thing, and another item) disappeared a couple of days later without being used!
Now, it's happening again. Xtra time that I tried to use has been deducted, but no xtra time was ever added to the game. The coinage is all gone, even though I never used it.
I wrote again and have not heard back in days. I am on level 239 and it seems my only option is to delete the game. NOT a happy customer!!
All of the items (xtra time, rocket thing, and another item) disappeared a couple of days later without being used!
Now, it's happening again. Xtra time that I tried to use has been deducted, but no xtra time was ever added to the game. The coinage is all gone, even though I never used it.
I wrote again and have not heard back in days. I am on level 239 and it seems my only option is to delete the game. NOT a happy customer!!
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Blocked
There’s a bug in level 2431, I’m blocked.
Response from developer
Hello, we appreciate your review. We have fixed this problem in the latest version, please download the latest version.Thank you for taking your time to share feedback and help us improve the quality of game. Sincerely, Tile Match 3D Team
Problem
Did the update over the weekend it fixed til the next day. I can’t see team comments, make comments or ask for lives
Don't click on ads!!
Used to be a good game but the recent update RUINED the game! I'm done.
New icons are terrible. Yuck.
Don't even get me started how it now cheats you out of either the daily prize (starting you over at day 1) by not having enough room for that icon, or even if you get the daily prize, there are no ad prize boxes. Just gone. No room for the icon.
The home page is now so noisy I can't even look at it. And the game icons are all different now, blown up ultra-cartooney versions of their former selves. Just ugh. What's your target audience, 4-year-olds? THEY DON'T HAVE MONEY!!
Haha good luck.
New icons are terrible. Yuck.
Don't even get me started how it now cheats you out of either the daily prize (starting you over at day 1) by not having enough room for that icon, or even if you get the daily prize, there are no ad prize boxes. Just gone. No room for the icon.
The home page is now so noisy I can't even look at it. And the game icons are all different now, blown up ultra-cartooney versions of their former selves. Just ugh. What's your target audience, 4-year-olds? THEY DON'T HAVE MONEY!!
Haha good luck.
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Fun game until…
Was fun until I got to a high level and it does t let you proceed since it has a blank item to remove that doesn’t exist.., frustrating
Level 4996
Can’t get past this level bc one of the items to match is a white box that isn’t in the game! Nothing to match!
