Needs work
The concept is really cool, but the execution still has a long way to go. There are times when my children pick up the phone and there is no dial tone. When I get calls from them, it often sounds like they are super far away or underwater. And the app keeps logging me out and then doesn’t recognize my login information. Overall, still quite glitchy - hoping they continue improving the quality for existing customers rather than focusing on more sales.
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App redesign
We’re new to Tin Can but I was surprised to see the app only had 3 stars on the App Store. The app is awesome so far. Setup was really smooth and I love how playful and colorful the setup is. Cheers to the designers on this redesign, I miss when software was actually quirky and delightful to use. Great work!
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Going on hour 3 of trying to get working
I think an update occurred that prevents you from seeing any directions on how to set up the phone. The FAQs on the website and the little brochure are the only directions that you have to figure out setup or that I could find. I have a flashing Tinothy button that doesn’t do anything. A dial tone but no actual call through. And I’m assuming if I have an external number in the app, I should be able to just call them?
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Glitchy
We just got a new tin can and are excited about it but the app is buggy. we have a request from a friend (which you have to accept to call each other) and it doesn’t do anything when I hit accept. It defeats the purpose of having the phone if you can’t actually allow your friends to contact you.
App won’t complete set up
Have not been able to complete setup. Can’t get past the 911 Activate screen. When attempting to bypass without activation, warning screen comes up but doesn’t scroll to allow to continue. When selecting Activate button, it won’t acknowledge my address. Can’t complete set up for my phone.
AWESOME
Tin can is so fun to use! I don’t get why people don’t like it, it’s so much more fun than FaceTime or calling on your phone! It is also so easy to set up and add contacts. But my favorite thing about it is the fun colors and easy speed dial buttons! Anyway, don’t let these reviews fool you, tin can is an awesome thing to get for your kids!
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Bad tech, great design
Happy to fix this review after the app is updated.
First of all, I want to give credit where it’s due, which is the colors and branding of the phone and the company is amazing.
The design of the phone itself with the cord being so loose is kind of silly, given that a lot of kids are gonna use this. They pull and snatch and are reckless with the phones. So it comes off very easily.
But the thing where it loses most respect is the actual app itself. Seems like the app is written in WordPress or something, and it’s extremely glitchy and not efficient. Sometimes the calls go through sometimes they don’t, changes in the app take a phone. Even hard resetting your phone sometimes doesn’t affect the changes right away. It’s a very frustrating experience.
Again, happy to fix the reviews of the Apple.
First of all, I want to give credit where it’s due, which is the colors and branding of the phone and the company is amazing.
The design of the phone itself with the cord being so loose is kind of silly, given that a lot of kids are gonna use this. They pull and snatch and are reckless with the phones. So it comes off very easily.
But the thing where it loses most respect is the actual app itself. Seems like the app is written in WordPress or something, and it’s extremely glitchy and not efficient. Sometimes the calls go through sometimes they don’t, changes in the app take a phone. Even hard resetting your phone sometimes doesn’t affect the changes right away. It’s a very frustrating experience.
Again, happy to fix the reviews of the Apple.
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Terrible product terrible customer service
Our phone hasn’t worked from the beginning. We’ve had it three months and so far every call has been static or dropped kids tried calling my cell phone and it goes straight to voicemail. However, no other phone or landline does this only the Tin Can phone. I try and call the kids and I get a message saying that my friend is not available. The kids are unable to talk to their aunts, uncle‘s friends or anyone on this device. A total waste of money and time huge disappointment. Tried contacting customer service have not gotten any response. Other than an automated AI message . As well as sent a text message. The concept is great. The product is trash.
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Very buggy
Multiple hang ups during initial installation. Able to to overcome them until the final roadblock at the disclaimer about 911 service. even closing the app and then later deleting the app and reinstalling did not allow set up finish. They say they have it running smoothly, but that's not the case.
Amazing!
Wish I had bought this earlier. My child is having a blast calling their friends, cousins, grandparents and aunties. I bought an address book to go with it.
Amazing they are learning how to actually talk and not just send messages, experience the thrill of not knowing who is calling and develop independence making plans with their friends.
This is a small company and I’m excited to supporter them. Very responsive human customer support. I look forward that Tin Can activates international numbers!
Amazing they are learning how to actually talk and not just send messages, experience the thrill of not knowing who is calling and develop independence making plans with their friends.
This is a small company and I’m excited to supporter them. Very responsive human customer support. I look forward that Tin Can activates international numbers!
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Slow and unresponsive
Frustratingly slow, takes forever to load. Click buttons and nothing happens.
Not Impressed w/ the Device, the Service, nor the AI Support
I feel like I'm paying for a cheap plastic phone that's not comfortable to dial on nor operates like a POTS phone we've seen in the last 20 years but instead it's own brand of weird and cheap.
The service feels silly. I like not getting spam calls but my word is adding contacts tedious. I'm certainly not going to hand over my contacts either; can't say I trust most companies these days with my digital data.
Also, it's yet another company with AI support that just feels so clunky not to mention more anti-labor, late-stage capitalist garbage. It's a sign of how much you respect your bottom line over real customer service IMO
The service feels silly. I like not getting spam calls but my word is adding contacts tedious. I'm certainly not going to hand over my contacts either; can't say I trust most companies these days with my digital data.
Also, it's yet another company with AI support that just feels so clunky not to mention more anti-labor, late-stage capitalist garbage. It's a sign of how much you respect your bottom line over real customer service IMO
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Don’t bother
Tried for over 45 minutes to get the thing to work. All Bluetooth, WIFI, and prompts appeared to work and then ultimately we keep getting a network error. The FAQs all reference known errors that they are working on with no fixes.
Extremely rocky, failed onboarding and garbage support
So right out of the gate when I scanned the QR code and submitted my email address, I failed to get an email with a code. Upon contacting support I explained myself a few times, getting increasingly confused at the bizarre responses they gave me until I realized I was talking to an LLM. Absolute waste of my time.
Finally hours later a real human (I think) responded with an apology, but after some back-and-forth they told me that my provider (fastmail) was blocking them "for some reason" and they expected me to use another address. I pay for email explicitly so I can rest assured that a garbage company like Google isn't going to cut me off, which matters even more to me since this will be an account connected to my child. So that's a no-go.
Now I'm trying to figure out if I'm going to return this or...I dunno, but I would never recommend this company after this experience. It's obvious they don't really have the chops or care to support this product effectively. Think twice before buying!
Finally hours later a real human (I think) responded with an apology, but after some back-and-forth they told me that my provider (fastmail) was blocking them "for some reason" and they expected me to use another address. I pay for email explicitly so I can rest assured that a garbage company like Google isn't going to cut me off, which matters even more to me since this will be an account connected to my child. So that's a no-go.
Now I'm trying to figure out if I'm going to return this or...I dunno, but I would never recommend this company after this experience. It's obvious they don't really have the chops or care to support this product effectively. Think twice before buying!
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Have to reinstall to login
Every single time I open the app, it has logged me out. When I try to log back in, after entering my login info the login button doesn’t work. The only solution is to delete the app and reinstall it from the App Store. Has been doing this for 3 months.
March 2026 Review
This phone was so easy to set up and works great. My 6 year old and 4 year old love calling Grandma. We have had friends call us from the phone too. I have been recommending it to my friends in real life.
A literal tin can
App doesn’t even work. You can’t login because the login button does nothing. I was able to login once and it just said Error. So, the phone is a literal tin can. Cannot even set it up to use it.
Tin Can is cool - app is super glitchy
Please fix the app so that the physical item doesn’t become a brick. The app will often give me “Error - please log out” and then won’t let me log back in; or I get to the login screen and enter my info and the “log in” button does nothing when I press it. My kid loves the Tin Can, but it’s annoying to not have an app to support it appropriately.
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Mixed
Phone itself is awesome but we’ve had it 24 hours and the app itself is really inconsistent
My kids LOVE their phone!
Absolutely love everything about our Tin Can. The design of the phone and setup were seamless and well thought out. The entire experience has been exciting and so fun for our family. The support during Christmas was outstanding and we are so happy that our kids can connect with friends and family without screens!
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