T.J.Maxx User Reviews

Customer Experience

Positive experience4.3% of reviews
Neutral2.0% of reviews
Negative experience93.7% of reviews

~ Based on 301 written reviews from the US App Store.

What users say

Is T.J.Maxx Safe?

T.J.Maxx has mixed safety signals based on user ratings. AppsHunter Safety Score for T.J.Maxx is 50/100.

This assessment is based on 3,998 user ratings, with an App Store average of 2.5/5.

Safety Analysis

34.6% of ratings point to a safe experience
4.7% of ratings suggest some concerns
60.7% of ratings point to a risky experience

~ Based on 3,998 App Store ratings for T.J.Maxx.

Is T.J.Maxx Legit?

T.J.Maxx appears to be a legitimate app. AppsHunter Legitimacy Score for T.J.Maxx is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

If I could give 0 stars I would fta

Can sign in ever even after resetting my password 5+ times fta

Horrible

I signed up for the credit card and app as it was supposed to be simple to manage. It would not accept my bank account info for paying off balances. App would not work to pay and check out. Not only am I canceling app I will no longer shop at the stores.

It doesn’t work

Suddenly, logging is not working, so I can’t use my rewards

App

Closing date and due dates are hidden like a secret information.

Why Change Automatic Sign in?

Using the card used to be great because you could automatically sign in but now you have to sign in every single time because they have a new system. I wish it was a automatic sign in again. Please change it back.

Doesn’t connect to account

This app used to be a great way to access rewards and billing information. After the last update it no longer works.

Exceptional Values

TJ Maxx is always my go to store when I’m in need of any type of ensemble for most events. The selection is phenomenal and the prices are even better.

Rewards issues

Accessing the account via store Internet is always a challenge! Also, Rewards vary and do not show the correct amount between HomeGoods and TJ Maxx apps.

Low rating

This app is not user friendly

Aggravated!

I hate this app. Every time I try to get in I can’t. Call customer service. Got in and now I had to delete app 5 times. I’m tired of trying. Please fix the GD APP!!

Signing in to Synchrony

JSchons

App Needs Improvement

I love shopping at TJ Maxx and have been a loyal customer for years. Unfortunately, the app has stopped working properly. I’ve been using my TJ Maxx credit card through the app for about two years without any issues, but for the past month I haven’t been able to sign in or access the “Pay My Bill”
section to make my payment. This has been very frustrating. The app needs to be improved, and when technical issues occur, it should provide a customer service phone number so users can get help instead of being left without a way to resolve the problem.
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Not a good app

Too hard logging in! I have to keep resetting my password and it still does not work! Not worth the hassle! Disappointed!

Credit card

Do not get tj maxx credit card! It’s not a rewards card like they say. It’s a credit card with high interest rates

Doesn’t recognize me

I’ve updated my new number with customer support and links and photos of my ID to access my rewards, after the 5th time my number changed but didn’t work out, they have to mail me my rewards with paper certificates. Sometimes it doesn’t even recognize my login to manage my credit card payments

Everyone just blames it the third party system, the problem is that it’s an awful third party system lol

If you get the credit card, I do NOT recommend trying to get your rewards or manage bills on the app or website, just have them mail the rewards to you & pay bills through the robot lady phone call.
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Worst

This is the worst app I have ever used. I have issues constantly it’s this app. I have had to change my password so many times in the last year. Even if I have the correct one, it says it’s wrong. I have never been more frustrated in an app. If I didn’t pay my bills on line I would delete it all together.
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Awful

It was suggested by a cashier that I download the app. She stated it would be helpful in pulling up my rewards quickly. This app is a**. I cannot login even after trying to reset my password time and time again.

Beware Gift Cards Stolen off app

Beware if you load your gift cards and kept your rewards certificates on this app, you will lose them. Mine have disappeared and no one can seem to tell me why. It is not worth it, just dont download the app.

My Bag Screen Is Blank - Frozen In Time?

I am only able to shop signed out as a guest because the screen goes blank when I click on my cart. I have to make note of what I’m going to buy then add all to my bag then checkout. TJMaxx are you moving backwards? You know what’s true? I have saved a lot since your app is glitching, ALOT! I should be thanking you not complaining!
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Review

Unable to sign in ever. Continue to reset password and not allowed in. J gave a lot if rewards and have no way to access them. When this card expires I will not renew. Worst app and card service ever. ☹️