Unresponsive
No returns. Store credit only. However, there is no way to enter store credit in payment field on website or in the app. So I sent back my item, and received bogus store credit. How is this not theft? And their customer service team is unresponsive. I requested a password reset over 24 hours ago and still no response.
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Disappointing
The clothes look really cute but the app is so buggy it's not worth dealing with
The clothes are ok the online Site is TERRIBLE!
I have only purchased a few things from Tobi. I was satisfied with them. The prices are reasonable and quality is decent. Their site however is Terrible! It takes so long to scroll through items ! I am sure many quit shopping. There isn't a ‘back ‘ button option. So if you are on page 5 looking through hundreds of items, click on something when you want to go back and look again you go back to page one. It is extremely frustrating and too time consuming. It is a very basic feature 99% online sites have.
I hope they fix this. Most online shoppers do online to save time .
I hope they fix this. Most online shoppers do online to save time .
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Junk app
What a junk! Nothing works, even search is not working
Long-Time Shopper, Hate the App
App is way overdue for an update. Account button is non-functional. Bag empties itself at random. Most size guides & descriptions open to a blank screen. Checkout is often non-functional.
I’ve shopped Tobi since 2013/2014. Always loved their quality and style. Unfortunately, that quality seems to have declined. The last few orders I’ve had to return most or all of my items due to cheap, non-durable material and shoddy craftsmanship. They weren’t worth even half the price. I still have shirts in my closet that I purchased YEARS ago from Tobi. The newer items clearly won’t have that longevity. It’s disappointing.
I’ve shopped Tobi since 2013/2014. Always loved their quality and style. Unfortunately, that quality seems to have declined. The last few orders I’ve had to return most or all of my items due to cheap, non-durable material and shoddy craftsmanship. They weren’t worth even half the price. I still have shirts in my closet that I purchased YEARS ago from Tobi. The newer items clearly won’t have that longevity. It’s disappointing.
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