Notifications don’t turn off
Stop sending constant unsolicited push notifications.
Even app support doesn’t work
What’s going on with this app. It just freezes when I try to launch. Even the app support freezes.
Good if it works. Terrible when it doesn’t.
Plenty of choice of different kinds of merchants but god forbid you or the merchant cancels. You will then be trapped in the middle. The merchant will tell you to call Toby. Toby will make it as difficult as possible to contact them and you just have to cross your fingers and hope a refund drops out of the sky.
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Do not use
Do not use this service - you cannot delete the account, and as a result of using my number am getting random WhatsApp message multiple times a day. Support has not helped. DO NOT GIVE OUT YOUR NUMBER ON THIS PLATFORM!!!!!!
Great app but would be much better if emails in language chosen
While I think this app is great, when email confirmations are sent they are mainly in Chinese most of the time. For instance even a survey emailed had the main part of the survey in Chinese which I cannot read so could not give any proper feedback. On certain parts of the app it also changes to Chinese even though I select English as the default language.
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Such a rip off service
Such a rip off company. My wife and I paid to have our Covid sample picked and we were charged an extra $50 for Remote Area. I live in Mid-Levels and do consider this to be a remote area. Their explanation afterwards was:
"the remote areas additional fee is decided by the pick-up address distance from the nearest MTR station but not the clinic, so it will have the extra charges for that."
You need to make this clear before we pay in the payment screen because "Remote Area" is so misleading, why don't you just say what you mean? You can't because you want to mislead people.
I think a lot of companies here need to learn from the West about customer service; it's as if we are doing you a favour.
"the remote areas additional fee is decided by the pick-up address distance from the nearest MTR station but not the clinic, so it will have the extra charges for that."
You need to make this clear before we pay in the payment screen because "Remote Area" is so misleading, why don't you just say what you mean? You can't because you want to mislead people.
I think a lot of companies here need to learn from the West about customer service; it's as if we are doing you a favour.
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Great app
This app works great and is useful for me to find work especially during a difficult time like this when it is difficult to go in person and meet clients I can meet them online or digitally through hellotoby. It is basically a marketplace for me to find services that I need and to advertise my own services and so it is convenient
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可否增設預設地區搜尋
由於只想找住所或工作地區附近服務，但每次都要重新選地區，非常麻煩，希望盡快增設預設搜尋地區，增加搜尋意慾，謝謝
Response from developer
很抱歉使用服務時未能使你滿意。一般情況下，你可以發出報價請求時設定需要的服務地區，專家亦會根據你的選項提供報價。為進一步跟進，請把你的意見/情況詳情電郵到：prosupport@hellotoby.com ，以便我們跟進你的個案。
完美
我覺得這個軟件非常的好用，它能幫我尋找到很多的客戶，並且能幫我了解更多香港比較更多優惠的東西，它能夠為你的生活帶來更多的方便，現在只需要下載這個軟件你就能更好的使用它，用這個軟件可以為自己帶來很大的利益
適配差
ip xs max適配性非常之差，看完相無法返回上一頁
Response from developer
很抱歉使用時對你造成的不便。為進一步跟進，麻煩提供相關資料如問題擷圖等資料，並電郵到prosupport@hellotoby.com。我們會把你的情況告知相關同事，他們會盡快跟進和回應你的問題。
Taiwan English
Please add English settings for Taiwan region! I downloaded the app but couldn’t use it for Taiwan region because of the language.
support！
perfect apps.nice place for matching coaches. I am going to invite other to download this apps cya!
搵工好幫手
好用既freelance apps!
Brilliant and Necessary Idea Marred by Poor Design Execution
I am really struggling with this app. The problem as I see it is that the communication UI / UX is marred and frustrating. The idea should be very simple. I advertise my services, I am then directed to people who want to buy those services, and then they hire me or they do not. But so many things get in the way:
1. User is forced to have to choose on how they interact with the query. You can interact within the shell of the quotation interace, or you can contact them on the phone. If you contact on the phone, you obviously lose the "tracking" ability of the interaction in the app. If you track in the app, it gets more complicated.
2. The interaction in the app -- at the quotation level -- is simple a dialogue box. But each time a notification is sent, it is listed as a completely different episode in the app, meaning that you could be interacting with ONE customer, but you end up having several notifications, and inside of the sleeve of the app forum, you have four different or two different windows to click on. Really, why not just a thread, instead of separate windows each time?
3. The experience across platforms is fragemented. You can open this up on the web, or in the app, but if you do, not all of the information is compartmentalised in the experience, and it is not often carried over, meaning you lose the thread sometimes.
4. There needs to be consistency and limits / boundaries to credit use. I have seen people requesting services, who set their credits to somehting like 15 to answer. If you are already paying money to answer someone's request, it seems unfair that you would pay almost three times what other services are asking, especially if the specific request is in your specialty area.
5. Notifications don't go away sometimes.
There is a lot more, but that's what I experienced so far. This is a case where the design is the experience, and the design of the experience is the business, but the team seems to not be able to make this leap in logic. This leaves the user with a feeling of frustration, and lack of business.
1. User is forced to have to choose on how they interact with the query. You can interact within the shell of the quotation interace, or you can contact them on the phone. If you contact on the phone, you obviously lose the "tracking" ability of the interaction in the app. If you track in the app, it gets more complicated.
2. The interaction in the app -- at the quotation level -- is simple a dialogue box. But each time a notification is sent, it is listed as a completely different episode in the app, meaning that you could be interacting with ONE customer, but you end up having several notifications, and inside of the sleeve of the app forum, you have four different or two different windows to click on. Really, why not just a thread, instead of separate windows each time?
3. The experience across platforms is fragemented. You can open this up on the web, or in the app, but if you do, not all of the information is compartmentalised in the experience, and it is not often carried over, meaning you lose the thread sometimes.
4. There needs to be consistency and limits / boundaries to credit use. I have seen people requesting services, who set their credits to somehting like 15 to answer. If you are already paying money to answer someone's request, it seems unfair that you would pay almost three times what other services are asking, especially if the specific request is in your specialty area.
5. Notifications don't go away sometimes.
There is a lot more, but that's what I experienced so far. This is a case where the design is the experience, and the design of the experience is the business, but the team seems to not be able to make this leap in logic. This leaves the user with a feeling of frustration, and lack of business.
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太煩了，一問完個個加WhatsApp’s 係咁問
太煩了，一問完個個加WhatsApp’s 係咁問，好煩，係咁炸
Response from developer
你好，由於你表示希望收到報價表，所以當你發出請求後，最多四位專家就會連絡你為你發價。很多時候，如客戶沒有在HelloToby聊天室回覆專家的訊息或表示報價表不合適，專家就可能會誤以為你仍然需要他們的服務，繼而透過你先前選擇的聯絡方式"WhatsApp"或"電話"，為你進一步跟進。建議，如果收到報價表後，覺得不合適，亦在HelloToby聊天室內回覆專家，共告知他們報價表不合適，以避免他們再進一步為你跟進。如有任何疑問，請透過prosupport@hellotoby.com 再次與我們聯絡。我們很樂意為你解答。
Expensive coins 代幣好貴
報個價都要用錢，有時人一打開對話講毫無關係嘅話題，好寃枉！
Get things done. Quick & Good!
This app connected me with various freelancers on my projects. To my surprise, they're all very professional and in high quality.
Useful
Saves me time, money and most importantly, the hassle.
Nice app
I'm a busy mum and I'm constantly doing errands for my son and husband. This app has helped me loads.
Surprisingly useful!
由落單到收到專家報價，到比錢專家，所有野都洗中介費，估唔到免費得黎又幾好用！
