Great Application and service
App Constant Server Issues
Doesn’t work for me, they don’t apreciare or allow mistakes from new customers.
ESTAFA
Bad user interface
Response from developer
Hello, thank you for your rating and we're sorry about your experience. Don't hesitate to contact us with any questions you may have and to help you with the app and our services. We look forward to hearing from you. Thank you.
Stay away
Got my account restricted
Response from developer
Hi, Angel. Thank you for reaching out to us. Upon thorough review of your case, we have confirmed that the order was canceled due to non-compliance with the seller's payment conditions. These conditions were readily available for your reference at the time of purchase. Additionally, we have verified that the seller initially communicated their payment conditions to you via the Messenger. Subsequently, they notified you once again when initiating the cancellation process through todocoleccion. During the process you indicated your understanding and agreement with the situation. Based on these findings, we consider the matter resolved. If you have any further questions or concerns, please feel free to reach out to us through Help in the todocoleccion app. Regards.
Fix the search algorithm
Response from developer
Hello, we are sorry that you had a bad experience but we appreciate you sharing it with us. To receive support, please contact our technical department at the following email: ios@todocoleccion.net. It would be helpful if you attached screenshots of what you described in your email. The more information we have, the easier it will be for us to help you. We look forward to receiving the information. Thank you. Best regards.
I got my account restricted!!
Response from developer
Hi, Angel. Thank you for reaching out to us. Upon thorough review of your case, we have confirmed that the order was canceled due to non-compliance with the seller's payment conditions. These conditions were readily available for your reference at the time of purchase. Regrettably, the payment was not made within the stipulated time frame of 5 days following the purchase. Additionally, we have verified that the seller initially communicated their payment conditions to you via the Messenger. Subsequently, they notified you once again when initiating the cancellation process through todocoleccion. During the process you indicated your understanding and agreement with the situation. Based on these findings, we consider the matter resolved. If you have any further questions or concerns, please feel free to reach out to us through Help in the todocoleccion app. On the other hand, your purchasing privileges may have been restricted for continued violations of the platform's Terms of Service to prevent further disruptions. We remind you that you accepted these Terms when you signed up for your todocoleccion account. In addition, we would like to inform you that it is not possible to have more than one account per person on todocoleccion, especially if the first one was restricted due to an incident that has not been resolved. Therefore, we ask you to contact Customer Service to request information on how to resolve this issue satisfactorily and in compliance with the rules of the platform. Regards.
I got my account blocked by administor
And then the seller cancelled the order without concern and I got my account blocked
But there is a way to report the seller & I try making accounts to buy items
Response from developer
Hi, Angel. Thank you for reaching out to us. Upon thorough review of your case, we have confirmed that the order was canceled due to non-compliance with the seller's payment conditions. These conditions were readily available for your reference at the time of purchase. Regrettably, the payment was not made within the stipulated time frame of 5 days following the purchase. Additionally, we have verified that the seller initially communicated their payment conditions to you via the Messenger. Subsequently, they notified you once again when initiating the cancellation process through todocoleccion. During the process you indicated your understanding and agreement with the situation. Based on these findings, we consider the matter resolved. If you have any further questions or concerns, please feel free to reach out to us through Help in the todocoleccion app. Regards.
I got my account blocked by administor
Response from developer
Hi, Angel. Thank you for reaching out to us. Upon thorough review of your case, we have confirmed that the order was canceled due to non-compliance with the seller's payment conditions. These conditions were readily available for your reference at the time of purchase. Regrettably, the payment was not made within the stipulated time frame of 5 days following the purchase. Additionally, we have verified that the seller initially communicated their payment conditions to you via the Messenger. Subsequently, they notified you once again when initiating the cancellation process through todocoleccion. During the process you indicated your understanding and agreement with the situation. Based on these findings, we consider the matter resolved. If you have any further questions or concerns, please feel free to reach out to us through Help in the todocoleccion app. Regards.
I got my account blocked by administor
Please be careful of this app it's so annoying!!!
Response from developer
Hi, Angel. Thank you for reaching out to us. Upon thorough review of your case, we have confirmed that the order was canceled due to non-compliance with the seller's payment conditions. These conditions were readily available for your reference at the time of purchase. Regrettably, the payment was not made within the stipulated time frame of 5 days following the purchase. Additionally, we have verified that the seller initially communicated their payment conditions to you via the Messenger. Subsequently, they notified you once again when initiating the cancellation process through todocoleccion. During the process you indicated your understanding and agreement with the situation. Based on these findings, we consider the matter resolved. If you have any further questions or concerns, please feel free to reach out to us through Help in the todocoleccion app. Regards.
Awesome but its need more helpful
Response from developer
Hi, Ángel. We are sorry to hear that you had a negative experience. We would like to assist you in any way we can. To that end, we ask that you go to Help to contact Customer Service so that they can review your case. Thank you. Kind regards.
Awesome but its need more helpful
Response from developer
Hi, Ángel. We are sorry to hear that you had a negative experience. We would like to assist you in any way we can. To that end, we ask that you update your comment to include the order number of the affected purchase. Thank you. Kind regards.
Scam site
Love this website
Very satisfied
Happy with this application
Thank You! Gracias!
Muchas gracias por todo! He usado vuestro App muchas veces y es muy fácil de usar. También todas mis experiencias con Todocoleccion han sido positivas.
Jeremy
