New DHL Shipping Option Has Ruined the App
No guidance or common sense used with the way Tradera’s new DHL shipping option has been implemented. Customers are now seeing 2500+ SEK shipping charges for small items with no way to edit or change services after the sale. This has caused COUNTLESS headaches, cancelled sales and more. This has been done to allow for a wider audience across more of the globe but instead has angered more people than ever and caused more issues than ever in even more countries than before. Customers also reporting surprise additional charges from DHL before delivery, threatening to send items back if fees not paid. This is in addition to normal expected customs fees. Nightmare
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JJohnnystrep
Response from developer
Hello! We're sorry about the trouble, and thank you for your detailed feedback. The shipping price is based on the weight and size given in the listing. We'll pass your thoughts on to our team, and our customer service is happy to help with any specific sale. Kind regards, Patricia at Tradera
Useless
Wanted to make a purchase only to find out the app or website won’t display properly for me to make payment , I thought the point of apps and Apple Pay would be easier like in other apps !
3X335d xdrive
Response from developer
Hello, We're sorry to hear that you had trouble completing your payment. Thank you for sharing this, your feedback helps us improve. Please contact our customer service and we'll do our best to help you. 💛 Kind regards, Elin at Tradera
Dreadful change to DHL loosing customers!!
I have used Tradera happily for nearly a decade but for some reason they have decided to switch to DHL postage outside the EU. This makes purchasing now prohibitively expensive. Most of the time the shipping now costs more than the item purchased. DHL also routinely open, unpack and inspect all items so fragile things are at risk! They have opened every package I have received since the change. PostNord was reliable and reasonably priced, there was no problem it didn’t need fixing. I will purchase elsewhere from now on! I’m sure I’m not the only customer put off by this stupid change! If it was an option alongside regular post, that would be fine but it now seems it’s exclusive, which prices Tradera out of the market entirely. Even Auctionet who use FedEx are better because it’s cheaper and they don’t open your parcel!!
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MMiraTCB
Ottimo
Affidabile mi è arrivato il pacco dalla Finlandia, costa molto la spedizione ma è un ebay fatto meglio in ogni singola cosa, se capite l’inglese e trovare il tasto per cambiare lingua con Google traduttore foto. Si trovano cose che non trovi su ebay e mi fermo qui.
EEnricoShapka
Worst selling app
Definitely do not sell with this. Customer service is awful.
Bbluejeans..
