Good Product That Lost Its Way
I’ve been using Tokeet for several years, and for a long time it was a solid channel manager. It wasn’t perfect, but it was reliable and got the job done.
Unfortunately, things have gone downhill significantly over the past year. It feels like the company became focused on adding AI features and marketing buzzwords rather than improving the core product. Prices increased, the platform was redesigned, and many of the features that worked well either disappeared or became harder to use.
The biggest issue is stability. I’m constantly running into bugs and inaccurate information. The app regularly shows false double bookings, booking details are displayed incorrectly, moving reservations is problematic, and overall the interface feels unfinished and poorly tested. The mobile app has become especially frustrating to use.
What disappoints me most is that Tokeet already had a good product. Instead of refining and improving it, it feels like they rushed out major changes without adequate testing. The result is a more expensive platform that is far less reliable than it used to be.
I rarely leave negative reviews, but after years as a customer, I can honestly say the experience has become increasingly frustrating.
Unfortunately, things have gone downhill significantly over the past year. It feels like the company became focused on adding AI features and marketing buzzwords rather than improving the core product. Prices increased, the platform was redesigned, and many of the features that worked well either disappeared or became harder to use.
The biggest issue is stability. I’m constantly running into bugs and inaccurate information. The app regularly shows false double bookings, booking details are displayed incorrectly, moving reservations is problematic, and overall the interface feels unfinished and poorly tested. The mobile app has become especially frustrating to use.
What disappoints me most is that Tokeet already had a good product. Instead of refining and improving it, it feels like they rushed out major changes without adequate testing. The result is a more expensive platform that is far less reliable than it used to be.
I rarely leave negative reviews, but after years as a customer, I can honestly say the experience has become increasingly frustrating.
Show more
Be merciful to yourself
After years of issues, problems, misunderstandings, lost tens and hundreds of thousands, we’ve left. Save yourself some money and nerves.
Extra hidden charges
This app starts off reasonable, but they start changing it and taking away features that you are used to make you pay extra for it.
My advice is to choose a different channel manager.
The owners of my vacation rentals used to be able to check the monetary values of bookings and they have now hidden this and make you pay an extra £20 a month !!! PER OWNER.
Rip off
My advice is to choose a different channel manager.
The owners of my vacation rentals used to be able to check the monetary values of bookings and they have now hidden this and make you pay an extra £20 a month !!! PER OWNER.
Rip off
Show more
Fantastic Channel Manager!
I’ve been a Tokeet customer now for well over a year. I will say that when you first begin with Tokeet, you will need to learn the software and understand how everything connects, flows, etc. Not easy so plan on being frustrated in the beginning. There is no phone support but they are available 24/7 via messaging and will answer and solve your issues every time. Tokeet is one of the few PMS systems that offer a phone app. I love being able to work my properties from my phone which is a huge plus! The app works great and never had an issue with it. Again, hardest part is learning how to navigate. Once you know it, you will be very pleased with Tokeet. Pricing is also on the lower side versus competition. Thank you Tokeet!
Show more
Latest version: new features but lots of bugs
Rarely write reviews - the new version at first seemed great as you can now add bookings from the app (as well as other features which were only available via website) which is very useful. However there are loads of bugs and it’s super glitchy which has made it impossible to use. The calendar brings up January in 2017 and you can’t select today’s day without scrolling through the months and years! It takes so long I’ve stopped using it and just open tokeet up on my desktop or laptop! Wouldn’t know if any other features work as I get so frustrated I’ve almost stopped using the app altogether.
Show more
Why do they expect users to put up with it?
Once again tokeet have proven that they just deploy stuff without any testing whatsoever! Most user types can no longer even login, the calendar view resets to January 2017 EVERY time. The list goes on. Basic basic stuff not working and no one in development seemed to notice and it was pushed live regardless. Totally unacceptable to put paying customers through all this disruption
Show more
Doesn’t work
App doesn’t even let you log in, waste of time
Bloody useless
Doesn’t allow me to see my invoices.
Puts properties on hold so they are unavailable to book for no apparent reason or notification.
Functionality is terrible as buttons often don’t work and has ultimately lost me money.
A waste of data usage.
Puts properties on hold so they are unavailable to book for no apparent reason or notification.
Functionality is terrible as buttons often don’t work and has ultimately lost me money.
A waste of data usage.
Unable to log in
Not able to log into app
Full marks
The app is awesome and the customer service is awesomer
PERFECT!!
It took an hour to figure out, but you can actually use this app to give your cleaning staff instructions!
3 months later and..
I'm still using it. Which is more than I can say for the guesty app my employer insisted on.
Inquiries in check
I didn't sign up for Tokeet because they have a mobile app since that's pretty standard, but now that I'm using it I really think it's one of my favorite features.
Got my calendar in my pocket!
That's all I need! I can't tell you how many times I've been speaking with a (potential) guest and wished I could just have my current vacancies without having to call the office
I'm happy with this
I wasn't sure I'd use the mobile app, but it's actually pretty cool. Glad I tried it!
Surprised
This app actually lets you adjust your rates!
Excellent
Great little app, anything that helps me stay on top of inquiries is a help
This is just what I needed
I just added a couple clients last week and was worried about the number of properties we were accruing and just how much free time I was going to have. Having a good mobile manager is going to be very useful!
Very Cool
Anyone out there looking for a channel manager that works on your phone should try out Tokeet. I think there's a few companies that have mobile apps but none of them seem to have tokeet's pricing...the application has never crashed on me either.
Keep up the good work!
I've been working with this company for two years now and they've been a major part in expanding my business. I didn't start using the app until a few months ago and I feel kind of stupid now because it's actually really nice. I can keep track of all my bookings from anywhere and even make important updates / administrative actions.
Show more
