Has this product been abandoned
My subscription has just been renewed but there has been no updates for 5 months - I wanted to contact support but you cannot get past the support bot on the website. I wanted to understand why I cannot use the feature of avoiding low emissions zones when planning routes that should be available but isn’t. It seems what’s left of TomTom only update their free version to drive sales of the tom gizmo.
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Out of date maps
I used to like this app but a year after moving into my new house they still haven’t added my address. Apple, Google, Garmin, the post office, the property appraiser office, etc all added it 10 months ago. What are you waiting for?
Doesn’t work
I downloaded the North and South UK databases. I was thinking of using this for my motorhome but it either could not find a route or suggested an unsuitable route. For example, Stansted to Canterbury, via Ilford. The M25 and Dartford Crossing was the obvious route. I’ve cancelled after the free trial.
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Maps not updated
Recently I’ve written a 3 star review about getting lost in Birmingham around May. I’m changing it to 1 star and I will be cancelling my subscription because I simply lost money. I’ve bought it to mainly get a low bridges filtered out because I’m a van driver doing 50k+ miles a year and the most of time I carry traffic lights on the back and they are quite high so the van is much higher so I need to be careful with low bridges, but I get lost so many times while using TomTom, many roundabouts I go through don’t even exist on them maps and they are there for years because I’ve driven them locations hundreds of times so why can’t you just update the app regularly. Waze hasn’t got that problem the app is free and they’ve got everything updated, they have got much better lane control before massive busy roundabouts that unfortunately isn’t explained as it should be in TomTom. I was really expecting something much better from the paid app. Totally disappointed.
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Not helpful, but made navigation worse.
I’m driving from Pacific Northwest to Alaska through Canada (driven this about 12 times over the years) have used a tom tom device years ago before and it worked great, I forgot it this trip and decided to get the app. This did not work, I enter the little information it allows about my vehicle (I have a truck and trailer), it would not even give me route options that I have driven for years and are the best options. Both Apple Maps and Google Maps gave me better and more options for routes. My brother uses Garmin/rv and consistently gets better route planning, that is what I will likely move to also, which is sad because I liked my old Tomtom and thought this would be a updated car play version, it is not.
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