I want to love it - Crash Issues
Response from developer
Hi! Thanks for letting us know you are experiencing this issue. We would love to speak with you about it and find a solution not only for you, but for others who may be experiencing this. If you could please give us a call at 1-800-501-4621 Mon-Wed, 8:30a-5p ET to discuss, we would greatly appreciate it!
Game Changer for Me
only on mobile devices
No, I’m not “having trouble casting to a tv of my choice.” I know how that works. I’m having trouble adapting to a complete change of mode of use for this app and change of product. you’ve made it a mobile app only that collects data on me so that you can sell it. my $15/month subscription and purchasing of total gym equipment wasn’t enough. Now you also want to profit off of data you collect under the guise of making it a better workout tool for me , the consumer. when in reality, I’m now the product/a New revenue stream for the company. You haven’t had a new workout published since the forced change, but raised the price of subscription. Disgusting and disgraceful. I’m ashamed that for years I have been a strong advocate for the equipment and app. This asinine response from you only reenforces my decision to move on.
Response from developer
We're sorry to hear you are having trouble casting to your TV of choice. Please see below for instructions on how to cast from your iOS device: 1: Turn on your AirPlay or Chromecast supported Smart TV 2: Select "Screen Mirroring" on your iPhone 3: Select your TV you want to cast to 4: Your phone's screen will now display on your TV 5: On your iPhone, open the Total Gym Home Fitness app - the TV will show a black screen 6: Start a workout on your phone and it will display on your TV Hope this helps! Thanks for being a Total Gym customer!
Fabulous
Its back to working im so excited. This is a blessing to have equiptment and a app so i wont hurt myself.
Keeps crashing
Update 5/29
It lets you enter the workout but wont play the workout. Its a black screen
Must Subscribe
Response from developer
We're sorry you feel this way. We have many exciting updates in the pipeline and are working hard to bring them to you. We would love to know more about why you think the app is not working well. Please give us a call at 1-800-501-4621 Mon-Wed, 8:30a-5p ET to discuss.
Keeps crashing
APP & STATS SENSOR MAKE TOTAL GYM A CONNECTED FITNESS MACHINE
Note that I was seriously considering getting a Speediance Gym Monster but now that Total Gym is offering connected fitness as well, I decided to order a Total Gym Evolve since Total Gyms have been around much longer, have proven to be effective, reliable, and durable, and should last many years.
DO NOT QUIT WHAT YOU HAVE STARTED. YOU’RE INITIALLY GETTING FEW STARS BECAUSE YOU NEED TO MAKE MORE PROGRESS ASAP. CONTINUE TO EVOLVE WITH CONNECTED FITNESS. KEEP TOTAL GYM CONNECTED!
Please continue to make improvements and additions to the app and the STATS tracking feature. You definitely need to allow users to create and track their own custom workouts as well. The future of the Total Gym for in home use now looks so much brighter and promising. 🤗
only on mobile devices
Response from developer
We're sorry to hear you are having trouble casting to your TV of choice. Please see below for instructions on how to cast from your iOS device: 1: Turn on your AirPlay or Chromecast supported Smart TV 2: Select "Screen Mirroring" on your iPhone 3: Select your TV you want to cast to 4: Your phone's screen will now display on your TV 5: On your iPhone, open the Total Gym Home Fitness app - the TV will show a black screen 6: Start a workout on your phone and it will display on your TV Hope this helps! Thanks for being a Total Gym customer!
Needs work
Update
After many messages and a phone call I finally got them to understand I just needed them to reset my password. It works great now. I also purchased the stats and it is working great with the app. Finally!
Update: after doing serval rounds of workouts, I do wish it would build from the previous 6 week workout. I also wish it would use more variety of exercises and utilize more of my attachments.
Response from developer
It sounds like there may be an issue with your configuration. If this issue persists for you, please give us a call at 1-800-501-4621 Mon-Thu, 8:30a-5p ET and we will help you out!
Better Integration with Apple Health and Fitness Apps
The app is connected to my Apple Watch, and the workout summary stats are helpful. However, the problems arise when viewing the workouts in the Apple Fitness and Health apps. I’ve found that the workout sessions show up as Running Workouts in the Apple Fitness app, and the workout time duration doesn’t go towards the “Exercise” time of the Activity Rings. It also appears as the calories total from the Total Gym app is not going towards the “Move”calories of the Activity Rings.
Response from developer
Thanks for reaching out and letting us know about this. We are working with our development team on these fixes as well as other additional functionality. Please let us know if there is anything else we can help with by contacting us Monday thru Thursday, 8:30a-5p ET at 1-800-501-4621
App vs tv
Response from developer
We're sorry to hear you are having trouble casting to your TV of choice. Please see below for instructions on how to cast from your iOS device: 1: Turn on your AirPlay or Chromecast supported Smart TV 2: Select "Screen Mirroring" on your iPhone 3: Select your TV you want to cast to 4: Your phone's screen will now display on your TV 5: On your iPhone, open the Total Gym Home Fitness app - the TV will show a black screen 6: Start a workout on your phone and it will display on your TV Hope this helps! Thanks for being a Total Gym customer!
Love my Total Gym, but the app is completely useless
Response from developer
We're sorry you feel this way. We have many exciting updates in the pipeline and are working hard to bring them to you. We would love to know more about why you think the app is not working well. Please give us a call at 1-800-501-4621 Mon-Thu, 8:30a-5p ET to discuss.
Don’t buy!
previous app. I can’t see any content and I’m not able to see subscription information. Not sure why they are replacing a decent app with something so bad. I love Total Gym TV but won’t be spending any money on this. I will find my work out on YouTube instead. It was during the 7day trial which I signed up for that I had issues with the workouts not showing up on the app. I had to delete and reinstall to get it to work and then it only worked for one day… all in all too much hassle for an app you have to pay a monthly fee for. Also, no preview of the workout and no pause, forward or rewind capabilities. No free workouts! Maybe I will check it out again in the future after improvements have been made.
Response from developer
We're sorry you feel that way, DMZ c! You'll need to complete the sign up process and agree to the 7 Day free trial in order to utilize the content. If you are still unsatisfied, simply navigate to your Apple ID settings and cancel the subscription prior to the 7th day and you won't pay anything. We are always available Mon thru Thu, 8:30a-5p ET at 1-800-501-4621. Thanks for being a Total Gym user!
Needs work
Update
After many messages and a phone call I finally got them to understand I just needed them to reset my password. It works great now. I also purchased the stats and it is working great with the app. Finally!
Don’t buy!
previous app. I can’t see any content and I’m not able to see subscription information. Not sure why they are replacing a decent app with something so bad. I love Total Gym TV but won’t be spending any money on this. I will find my work out on YouTube instead.
Response from developer
We're sorry you feel that way, DMZ c! You'll need to complete the sign up process and agree to the 7 Day free trial in order to utilize the content. If you are still unsatisfied, simply navigate to your Apple ID settings and cancel the subscription prior to the 7th day and you won't pay anything. We are always available Mon thru Thu, 8:30a-5p ET at 1-800-501-4621. Thanks for being a Total Gym user!
Sorry, but zero content a available
Response from developer
We're very sorry you experienced this! We did have a platform issue around this time that affected the app. The issue has been resolved so if you are still experiencing issues please log out and log back in. If the issue persists, please reach out to Customer Relations at 1-800-501-4621 Mon-Thu, 8:30a-5p ET.
Total Gym Sensor
Response from developer
It sounds like there may be an issue with your configuration. If this issue persists for you, please give us a call at 1-800-501-4621 Mon-Thu, 8:30a-5p ET and we will help you out!
Needs work
DOES NOT WORK
Response from developer
It sounds like there may be an issue with your configuration or perhaps your sensor. If this issue persists for you, please give us a call at 1-800-501-4621 Mon-Thu, 8:30a-5p ET and we will help you out!
