The best
“Consistent” dispatch issues
Tonight was the final straw. I placed an order around 1:30 a.m. with an estimated delivery time of 35–50 minutes. After 40 minutes, there still wasn’t even a driver assigned. I contacted support and got no response. I messaged again 10 minutes later still nothing. About 10 minutes after that, I tried calling customer support twice. No answer either time. It took 1 hour and 10 minutes before someone finally joined the chat. Funny enough as soon as they joined, they were able to dispatch a driver immediately. By then I told them to just cancel the order. I wasn’t about to wait another 20 minutes after already wasting over an hour.
I literally watched an entire movie while waiting for my food, and by the end of it I still didn’t even have a driver assigned. That’s beyond ridiculous.
Nothing new about this either. The same kind of delays and dispatch issues keep happening, yet nothing ever seems to get fixed. You just hand out free delivery coupons whenever a problem occurs. All we’re asking is of you to fix those problems.
What a way to ruin someone’s night!
Response from developer
Hello Ihab, We're sorry to hear about your experience. We'd appreciate the opportunity to review what happened and look further into the delays you encountered. Please reach out to us at reviews@totersapp.com, so we can investigate your case and follow up with you accordingly.
Great service provider
no body answer on support chat
Response from developer
Hello Alex, thank you for taking the time to rate us. Our team tried reaching out to you to follow up on your concern, but we weren't able to get in touch. If there's another way you'd prefer us to contact you, please let us know. You can also reach us anytime at reviews@totersapp.com, and we'll be happy to look into your concern and assist you further.
Friendly driver
Response from developer
Hello, We appreciate your review! It's always rewarding to hear when a driver creates a positive experience through their professionalism and friendly approach. Thank you for sharing your feedback.









