Very bad
Your update doesn’t allow people to pay online from overseas. Useless app since update
The new update is very slow
I expected the app to function faster and to have a better design. It’s extremely slow.
The app is now completely unusable, it was fine a month ago
The app didn’t need a redesign. The new UI is laggy on my otherwise fast phone. I need to sign in and sign up and sign on for a dozen different things to access the same services. The app just doesn’t log in at all today. At this point just let us send an SMS for the list of packages so we can work without the app
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horrible user experience
worst app ever. pathetic
Never deal with them
I m using mtc line since almost 10 years i never reached customer service but when i did i was very surprised. The customer service veryyyy rude .i would add the conversation with them if i review allow it. My number was expired without further notice (i live abroad and dont regularly use it but i have the sim on a separated phone) . When checking with customer service they replied (Hussein the name) he told me literally ( how you will be informed if the sim is already expired) how stupid!! And undermine the customer. I will buy another line but will never deal with MTC again
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Really bad
People on the chat are incompetent, the application doesn’t work well. Not professional at all
Most primitive app.
Very primitive app in this day and age (2024). Touch can do a lot better!
Very bad, unexperienced and unprofessional customer care
Very bad, unexperienced and unprofessional customer care.
App review
The app needs to be faster and the Visa/mtc section is very unprofessional
Worst customer service
Chat support agents are the worst. When you ask about a problem they simply do not answer properly and are rude
App crashing whenever I check my current balance
The app immediately crashes and closes whenever I go to my current balance tab.
Very lagging and always crashes
This app keeps on crashing, i can see how many GB i have left cz it cover 3g data with other data. Every time i want to use it i have to delete it and redownload it, wicheads into log in problem every time
Old UI/UX app
Honestly you are getting tones of money people! Please do fix your app! It’s an old UI app and it’s not user friendly. A lot is going on and it crashes so many times.
Needs redesign
Needs a serious revision with more flexibility especially with chat support and a chat engine capable of keeping connection when support agent asks you to search the phone for info or check your balance etc. So when we leave the app opened but we minimize it, then it shouldn’t disconnect me from the agent.
Also i should be able to send by email or save the chat transcript. And Be able to send screenshots as attachments to my agent so he understands better my problem. All these are a minimum for chat support engine. No?
Also i should be able to send by email or save the chat transcript. And Be able to send screenshots as attachments to my agent so he understands better my problem. All these are a minimum for chat support engine. No?
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Scammers
charged 20$ dollars before the new prices and tried to subscribe to the package I normally use. They took all my balance and didn’t have 3g I got a sms please try again when you have enough credit
Useless
Useless, many features are disabled now
Worst telecommunication company ever
I am just freaking trying to get in contact with a human agent but the application is extremely unhelpful and useless and their call center is even worse
Worst app ever
Full of bugs and errors. It doesn’t work
Bad service
I just did a speedtest and got 0.55Mbps...
Good
Good app
