Car wash owner rips off customers; ignores refund requests
On December 17th 2026, I went to this location and purchased an AutoWash via Apple Pay in the app. The wash turned out to be broken / non-functional. I turned the sign around that said “open” to “closed” so other customers wouldn’t be ripped off also.
I emailed the owner at their website; no response. Used the website form; no response. Called the phone number; no answer but instructions to text. Texted the number; no response.
Apple cannot refund Apple Pay purchases via this app (because they aren’t categorized as in-app purchases). So you can be easily ripped off when a wash isn’t working with no recourse.
Update: went back to the wash to use the bays on September 6th, thinking maybe I wouldn’t get ripped off there. Same thing occurred. Paid and the bay didn’t start. Apple Pay directly at the bay however worked (not using this app).
I’m stunned that Apple allows an app on their platform that regularly steals from people.
I emailed the owner at their website; no response. Used the website form; no response. Called the phone number; no answer but instructions to text. Texted the number; no response.
Apple cannot refund Apple Pay purchases via this app (because they aren’t categorized as in-app purchases). So you can be easily ripped off when a wash isn’t working with no recourse.
Update: went back to the wash to use the bays on September 6th, thinking maybe I wouldn’t get ripped off there. Same thing occurred. Paid and the bay didn’t start. Apple Pay directly at the bay however worked (not using this app).
I’m stunned that Apple allows an app on their platform that regularly steals from people.
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Not my cup of tea
This is a good app in theory, but I think it could be better if you allowed multiple vehicles per membership because at the rate you’re charging, you might as well just take your own vehicle separately
Scratch
Got scratched by machine and company absolutely ignored that fact and even didn’t try resolving that
Where is my free credits?
They tell you, you can get free credits when you sign up, but then they don’t give it to you and there’s no way to contact them.
New owners
Had issues with paying in the app at a location. Put on new card information etc. would not work. I ended up using my credits for the free wash I had earned even though I wanted the better wash-nothing happened except my credits were used. I left and called the number for a refund. The new owner informed me they don’t use the app. Why is it still showing on the location as one of the active sites at Bonne Terre Mo
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