Car wash owner rips off customers; ignores refund requests
On December 17th 2026, I went to this location and purchased an AutoWash via Apple Pay in the app. The wash turned out to be broken / non-functional. I turned the sign around that said “open” to “closed” so other customers wouldn’t be ripped off also.
I emailed the owner at their website; no response. Used the website form; no response. Called the phone number; no answer but instructions to text. Texted the number; no response.
Apple cannot refund Apple Pay purchases via this app (because they aren’t categorized as in-app purchases). So you can be easily ripped off when a wash isn’t working with no recourse.
Update: went back to the wash to use the bays on September 6th, thinking maybe I wouldn’t get ripped off there. Same thing occurred. Paid and the bay didn’t start. Apple Pay directly at the bay however worked (not using this app).
I’m stunned that Apple allows an app on their platform that regularly steals from people.
I emailed the owner at their website; no response. Used the website form; no response. Called the phone number; no answer but instructions to text. Texted the number; no response.
Apple cannot refund Apple Pay purchases via this app (because they aren’t categorized as in-app purchases). So you can be easily ripped off when a wash isn’t working with no recourse.
Update: went back to the wash to use the bays on September 6th, thinking maybe I wouldn’t get ripped off there. Same thing occurred. Paid and the bay didn’t start. Apple Pay directly at the bay however worked (not using this app).
I’m stunned that Apple allows an app on their platform that regularly steals from people.
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Not my cup of tea
This is a good app in theory, but I think it could be better if you allowed multiple vehicles per membership because at the rate you’re charging, you might as well just take your own vehicle separately
Scratch
Got scratched by machine and company absolutely ignored that fact and even didn’t try resolving that
Where is my free credits?
They tell you, you can get free credits when you sign up, but then they don’t give it to you and there’s no way to contact them.
New owners
Had issues with paying in the app at a location. Put on new card information etc. would not work. I ended up using my credits for the free wash I had earned even though I wanted the better wash-nothing happened except my credits were used. I left and called the number for a refund. The new owner informed me they don’t use the app. Why is it still showing on the location as one of the active sites at Bonne Terre Mo
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WARNING SCAM! Please report to Apple to remove this app from the App Store.
I purchased a service but never received it. I requested a refund, but it was not provided. Instead, I was pressured to purchase a more expensive service from the same provider, which I believe is a scam. Apple has failed to protect its customers in this situation. Please help.
Matt
Great app you don’t have to even use the pay station. You just start it from your phone. The owner is very nice and treat everybody good. Highly recommend getting the app.
Help
Second attempt to get the app to work. No help, no contact numbers ! My issue is with the app and not the car wash.
Scam?
I paid TWICE for a wash and no way to contact anyone to get a refund for the one because the “bay” areas are not listed as 1 or 2.
Signed up for monthly membership card got charged and nothing works
Extremely disappointed
Sad Lady
I usually enjoy using this app to wash my car. I usually never have issues with it today I did. I got charged twice and it wouldn’t let me go through the car wash I thought I selected the right one. I am very upset about this cause $30 is a lot of money to be charged.
Easy to to use and great service!
Always use the app for my
local car wash spot. App makes it super easy and the rewards perks are a great bonus. Customer service is also A+.
local car wash spot. App makes it super easy and the rewards perks are a great bonus. Customer service is also A+.
Best Value!
Keeping your vehicles clean is as important as changing the oil and other maintenance! Touch4Wash provides great service for a fair price. If the wash is closed due to weather they automatically extend your membership. If the wash cycle quits or doesn’t start, they will refund any extra money you spend at the wash. Thanks Touch4wash!
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Doesn’t work
I had this app on my old android phone and it worked fine, but on my new iPhone, it does not work at all. It just loads up some sort of settings screen with no way to login.
App opens but won't connect says slow internet
App opens but won't connect says slow internet connection. Tried opening with wifi says same thing
App no way to contact
Well, I didn’t really like the convenience but now is my three strikes rule. I looked on every choice in the app to try to find a way to contact someone There is no way. Last year the app wouldn’t let me car wash and I was in a hurry I needed to get to work and it charged me anyway I thought it might’ve been my fault.
This morning I pulled in No one was there. I started the app I selected the wash as I always did. I pulled up to the door and waited. Nothing happened. I waited a little longer on parking behind me. I waited a little longer. Nothing happened. I let the other card pull up and she said it’s not working but I was charged twice so now I think I need to be credited for three washes if someone reads this.
TJ 1/27 at 6:33
This morning I pulled in No one was there. I started the app I selected the wash as I always did. I pulled up to the door and waited. Nothing happened. I waited a little longer on parking behind me. I waited a little longer. Nothing happened. I let the other card pull up and she said it’s not working but I was charged twice so now I think I need to be credited for three washes if someone reads this.
TJ 1/27 at 6:33
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Scam
The app is good at first but after awhile it starts to steal money and reward points from you without your permission, I just recently discovered this while looking through the transaction history on the app. It’s a scam if you ask me!
Nice updates!
Enjoying the new dark mode and loyalty tracking!
Mobile App is a Rip Off
Downloaded and used Mobile App. Set up account, purchased a wash, no way to activate it. Thinking I had missed something, I went back to the main screen, click the wash again, No Activate choice again. Car wash did not notify Entrance either time. My account history shows 2 car washes and my car is still dirty.
No way to contact owner for a refund! Contacting City Hall and Better Business Bureau to help prevent others becoming a victim.
No way to contact owner for a refund! Contacting City Hall and Better Business Bureau to help prevent others becoming a victim.
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Great customer service and convenience
I always use the app to pay. It’s easy and quick! Today at a location I always go to, the car wash was not working. I used the app to pay, then pulled up to the car wash and it wasn’t working. I called and emailed them about a credit. They quickly resolved my issue in minutes!
