tpg+ User Reviews

Name: tpg+
Rating: 1.81818 (11 reviews)

tpg+

Transports publics genevois

🔧 Utilities

✈️ Travel

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Worst App - use Google Maps

Unless you know the to-from stops the app is unhelpful.

erizzo01

2 years ago

Arrêt

Stop changing the app so frequently and making me re accept the license agreement. The old app just worked and now it is more complicated and less reliable. Just stop.

///Madison

2 years ago

Response from developer

Hello and thank you for your report. Our teams are currently working on this problem, which has already been reported to us. We understand that this problem bothers you in your daily use. Thank you for your understanding and cooperation. Best regards.

Worst transportation app

This is so bad that it is effectively useless
The paper map is better and that is not worth the paper it is printed on. Impossible to find where stops actually are. As a tourist forget about navigation in geneva on public transport.
I have to ask people where specific bus line stops are. For the Swiss that like precision this is amazingly bad

1olx

2 years ago

Response from developer

Hello. For a more user-friendly experience, we invite you to use the tpg+ application, which is better suited to your needs. Best regards

Makes travel in geneva harder!

TPG forced passengers to migrate to this ‘plus’ version of their app. It’s impossible to understand or plan a journey. I used to use their app daily for checking imminent bus arrival times and to plan a journey. Now I have switched to google maps instead.

JO HH

2 years ago

Very slow does not work

Terrible app. Very slow to get info + some functionalities do not work. If you try to get an itinerary it often does not work. Please improve

mtmroma

3 years ago

Response from developer

Hello, and thank you for your report. Are you still experiencing this problem? If so, please contact our customer service team on 00800 022 021 20. Thank you for your patience. Best regards.

Terrible App bring back TPG preview.

The new version of the app is unusable in the mornings. You simply cannot buy a ticket online. The app also regularly crashes. Genuinely the worst app I am forced to try and use.

Sl2376

3 years ago

Impossible to buy tickets

Buying tickets always fails for me with “Payment failed - payment.retry-message”. I’ve tried older versions and the current (27.0.2), different cards, Apple Pay, TWINT. I’ve removed and reinstalled. It all fails. This doesn’t seem to be a new issue, judging by the other reviews.

onlyjsmith

3 years ago

Vintage

One of the slowest apps I’ve ever had the misfortune of using. Often excruciating. Pity that tax payer dollars are paying for this.

Ronestly

4 years ago

Response from developer

Hello. TpgPreview is always evolving and we are always working on improvements. A next update will come soon to fix many problems. We hope you will appreciate it. Apart from the speed of the application, do you have any comments on the features of the application? Sincerely.

Additionally passengers broken

The new version does not allow the purchase of tickets for others from Buying Tickets. I have to go through Routes, create a route and then purchase the ticket from the route. There is no button for passengers per se but a bit of gray bar below my name that will allow me to add a passenger. Also TPGFlex links to a dead page.

Update based on answer from TPG:
The add passenger button was working in the previous version. That button is NO LONGER VISIBLE in the current version. It should be below my name but that is no longer the case.

pmnjge

4 years ago

Response from developer

Hello. After checking on several accounts, the "add a traveler" button is still present on the application. In order to find a solution to your problem, please contact our customer service at the free number 0800 022 021 20. Best regards.

Big improvement over first TPG app

Very useful and no bugs so far 👍👍

BigBurt89

4 years ago

Response from developer

Hello and thank you very much for your feedback. We are very happy that the application is useful to you. We hope you will enjoy the next updates even more. Best regards.

Freezes on load

Seems the app freezes on load and stuck on launch screen. Location data also takes too long to load. It’s a better idea than the old app feature wise, but the old app works better so I recommend users download that instead.

berbereberhe

4 years ago

Response from developer

Hello. The application had a technical problem during the last week. We are very sorry about this. However, our teams have been working hard and have been able to resolve it. We thank you for your report. Best regards.

Rubbish app

This app either crashes all the time or just keeps giving error messages even for the simplest things.. can’t change the language, error .. can’t link swisspass, error .. it’s practically unusable. It’s as if neither TPG nor the developers care the tiniest bit for this half-baked, buggy mess of an app.

Lifebooster

4 years ago

Crashes and can’t buy any tickets

App crashes every time it opens if I don’t click on the menu and I just click to set a destination. Also when I finally get to the step where I found my route and want to buy a ticket I keep on getting an error every time I proceed with buying a ticket so it’s literally impossible to use it to buy and tickets.

zunkedzots

5 years ago

Update - spoke too soon

Edit : Although I ask it to save my card, it never shows up so I have to enter my credit card number every time I need to buy a « billet complémentaire » I really hope they fix this and/or add ApplePay.
Orignal: They’ve updated the app and it seems to be working very well now. I was able to buy tickets after weeks of receiving an error message! It would be great if they added Apple Pay to the accepted methods of payment - maybe something to consider for future improvements ?

HM109

6 years ago

Response from developer

Hello. Thank you for your return. We encourage you to contact our customer service to investigate this situation. Toll free number 00800 022 021 20 or via our contact form at http://www.tpg.ch/service_clients. Best regards.

No way to find a route to an addresss

You can only plan routes from a stop (bus tram etc) to another stop. So if your destination is close to two or more stops it is very hard to find the best way to get there. Really badly designed. It seems the designer never used another transportation app like Google Maps or Citymapper. (By the way, Google maps has the Geneva bus and tram stops at wrong locations).

elizeu drummond

7 years ago

Terrible user interface!!!!

Feels like a test prototype. Really hope that’s what this is.

Alex SM

7 years ago

Response from developer

Hello, This is the first version of tpgPreview We take our users' feedback very seriously because we want the application to be as ergonomic as possible. Best regards.

Une vraie daube

Ne permet pas de simuler un simple trajet. Qui a validé cet outil!?! Il devrait être viré.

Adhjuthkiyfcc

7 years ago

Don’t bother

Great that it shows you exactly where the stops are, but to navigate, doesn’t load properly.

RemutedFault

7 years ago

Response from developer

Good morning , Thank you for your feedback. This is really surprising and we agree with you, this shouldn't happen, we consider loading time as an important kpi. If this persists don't hesitate to remove and reinstall tpgPreview. Thank you