Basic functions now behind a pay wall. False advertising on strips.
I’ve been using this app for 3+ years now. Used it to conceive my previous pregnancy and now trying for #2.
I pay for the strips and was promised an app that tracks these. I didn’t need the extra features to just track my cycles. Now it’s all about extra money and I don’t care to pay for it. Well guess you just lost a customer as I won’t be using this useless app anymore. I’ll track my cycles myself on paper or on a different app.
Very disappointed.
Response from developer
We are truly sorry for the frustration and disappointment caused by the recent update regarding feature access. We would welcome the chance to assist you directly and review your account details—please reach out to us via support01@premom.com. Best, Serie Premom Fertility Tracker App
Freezes
Response from developer
Thank you for reaching out and taking the time to share your feedback with us. We are deeply sorry for the frustration and inconvenience caused. Please try force-closing and restarting the app, or check for any pending app/device updates. If the freezing persists, we kindly ask you to contact us through the Support section within the app so we can investigate further and assist you directly. Best regards, Serie Customer Service Team Premom Fertility Tracker App
Sudden paywall after almost a year of use
Response from developer
We are truly sorry for the frustration and disappointment caused by the recent update regarding feature access. We would welcome the chance to assist you directly and review your account details—please reach out to us via support01@premom.com. Best, Serie Premom Fertility Tracker App
Subscription changes
Response from developer
We are truly sorry for the frustration and disappointment caused by the recent update regarding feature access. We would welcome the chance to assist you directly and review your account details—please reach out to us via support01@premom.com. Best, Bella Premom Fertility Tracker App
Are you kidding with this paywall
Response from developer
Dear Christine, We are deeply sorry for the frustration this has caused, especially given your sensitive TTC journey and everything you’ve been through. We completely understand how vital your historical cycle data and chart insights are to you. Your recorded data is not lost, and we want to ensure you have the support you need. Please reach out to us directly through in-app Support or at support01@premom.com so we can look into your account and assist you as soon as possible. Warmly, Bella Premom Fertility Tracker App












