Haywire Notification Settings
Notifications used to only show on my phone. That isnpreferred. Now they spam me insecure emails with positional data whenever the tracker starts moving. This is a serious security and privacy concern! This was disabled in the settings and still is. Toggling the setting does nothing except on one tracker if I completely turn off ALL forms of notifications. Trying tontoggle another tracker has no change on the GUI. It is stuck with all on or all off. So I am forced to disable ALL notifications just to have it shutup and not leak tracker data through email. This is extremely annoying that settings are now broken. Re-installing the app and changing password does nothing to alleviate this. Please fix this!
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Why isn’t it working
I can’t get on the app , it won’t even go through
Do not trust this app
My signing information was created with Apple. It will no longer let you sign in now I have to figure out how to get a hold of them to cancel
Money hungry
The app only allows you to spend more money. Not to cancel or downgrade anything. Phone notifications don’t work so you are forced to purchase sms. Avoid.
19$ per month too expensive
Not recommend wasting money
Next to impossible to cancel
Unable to cancel
Sucks
Sucks. Can’t even add a place cause it crashes EVERY TIME. Took a week to have them MANUALLY ACTIVATE my subscription since the app said error either every form of payment I used included PayPal. They take DAYS to respond. And it doesn’t even track consistently. WASTE OF MONRY THR DEVICE AND THE SUBSCRIPTION!!!
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Places and geo fences are a joke
Purchased specifically for setting up places and geo fencing. Mobile app and desktop crash upon trying to “add a place”
Worked for less than a month
Scam. Seldom works. It worked well enough I bought them for my fleet of rental equipment. Now I’m paying $19 a month for a pathetic device that won’t update or tell me where my stuff is. I’m going to sue if I lose a piece of equipment because of their scam BS. Won’t let me cancel my subscriptions either
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Terrible user unfriendly app
This app was generated by very ignorant coders, who have never used the app they made! Each update gets worse! Always defaults to maximum zoom on the map, which is useless. And the location history is always nonfunctional! Their online help is useless too. Do not recommend if you use an iPhone!
Scammer
Bought subscription for two years after a few months they turned off notification messages on me now they are washing the heads and they can’t help me
Notifications
App has some issues with notifications not working. This is essential for me. They need to fix the push notifications and the email notifications as well. In my app it doesn’t allow me to activate them.
Not good
I have never felt compelled to write a review, but here we are. This app is absolute trash!!! It just doesn’t do what it’s advertised to do. I have had the subscription for approximately 14 months, hoping that it would improve with general bug fixes. It hasn’t. Doesn’t really track. As of right now it last updated 6.5 hours ago. I’m in a major city, there is no reason why it should still be looking for a GPS signal.
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Stop working
Doesn’t even show exact location
Paying Customer - Can’t Even Login
I can’t even get past the login with Apple on browser and app.
Great until…
You no longer need it and try canceling and they just seemed to not understand anything you’re saying. I’ve been trying to cancel for a week now. Ridiculous.
Love the Devices - App is terrible
I’ve been using the Tracki device for years, and I just recently purchased another standard tracker and a Tracki Pro. I have 1 tracker hardwired in my Range Rover and absolutely love it. I love that has a lifetime warranty on the device itself, however, DO NOT BE FOOLED, this warranty does not cover extended batteries or hardwire accessory kits.
My biggest gripes: the app was just recently updated and the experience is more horrible than previous. I’m receiving alerts that my vehicle is moving, at like 6am everyday, I’m not even awake at 6. My vehicle is parked inside a gated car park with 5 other cars - no traffic causing the issue. The alerts are telling me that my vehicle has started moving AND exited my Home Geo-Fence location. Additionally, minutes later, I’ll receive an alert that my vehicle has entered my geo-fenced work location. This is quite insane, I work 15 miles away from my home.
2nd Gripe - inability to access support tickets from the app. I had a chat ticket going on my laptop browser. A couple days later, I get an alert - push notification from the app, that my ticket was updated. I click on the app alert, only to be routed to the app, yet there is NO OPTION to review the status of the ticket or the update. I spoke with a representative about this, she tells me that only they can see the updates. WTH, what the purpose of sending an app alert with no instructions on how to view the update.
I will say, I like/love that you can contact support and speak with a live person, unlike a lot of big companies that are using AI to handle their customer service and support. Chat support is quite slow at times and it sometimes feels like I’m dealing with a 15 year old, however, they try to resolve the problem or fix the issue promptly.
Lastly, when there is a firmware update, it is best to call support and let them force the firmware, the app will require you to connect to wi-fi, and even though you are connected to a 2.5ghz connection, with no cellular on your phone, the app does not recognize the WiFi connection. PLEASE, PLEASE, PLEASE save your mental health and just call support if your device has a firmware update!!!
My biggest gripes: the app was just recently updated and the experience is more horrible than previous. I’m receiving alerts that my vehicle is moving, at like 6am everyday, I’m not even awake at 6. My vehicle is parked inside a gated car park with 5 other cars - no traffic causing the issue. The alerts are telling me that my vehicle has started moving AND exited my Home Geo-Fence location. Additionally, minutes later, I’ll receive an alert that my vehicle has entered my geo-fenced work location. This is quite insane, I work 15 miles away from my home.
2nd Gripe - inability to access support tickets from the app. I had a chat ticket going on my laptop browser. A couple days later, I get an alert - push notification from the app, that my ticket was updated. I click on the app alert, only to be routed to the app, yet there is NO OPTION to review the status of the ticket or the update. I spoke with a representative about this, she tells me that only they can see the updates. WTH, what the purpose of sending an app alert with no instructions on how to view the update.
I will say, I like/love that you can contact support and speak with a live person, unlike a lot of big companies that are using AI to handle their customer service and support. Chat support is quite slow at times and it sometimes feels like I’m dealing with a 15 year old, however, they try to resolve the problem or fix the issue promptly.
Lastly, when there is a firmware update, it is best to call support and let them force the firmware, the app will require you to connect to wi-fi, and even though you are connected to a 2.5ghz connection, with no cellular on your phone, the app does not recognize the WiFi connection. PLEASE, PLEASE, PLEASE save your mental health and just call support if your device has a firmware update!!!
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Subscription scam
Bling scam. Literally nothing in the app or website shows ANY form of billing/subscription information at all. Yet they will bill you for fake subscriptions months after you close everything. There is NO WAY to know or cancel these fake subscriptions. This app is a scam.
Not supporting
Wish it could be used on Apple Watches
I would be subscriber but…
I have used this service and gps tracker in the past and I would absolutely use this service again but…unsubscribing requires you to jump through all kinds of hoops. You cannot simply unsubscribe in the app, which a deal breaker for me. That’s a basic customer service approach, and if a company is making it hard to unsubscribe then I’ll find a service and tracker that offers a better business model.
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