Not happy
The device seems to work fine and registers in the app ok but that’s about as far as it goes as far as customer support goes nonexistent to add any of the features that the app has to offer none of them work you just go round and round in circles I get super frustrated you contact customer support and you get even more frustrated for a bare bones tracking that’s about what you get good battery life
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Exactly what I needed for real-time tracking
This app helped me stop constantly worrying. It’s simple to use, updates fast, and I love that I can share my pet’s location with family. The Lost Pet button feature is honestly genius — gives me confidence that I won’t be alone if something happens.
Awesome customer service!
I contacted them at 10pm and they respond right away with helpful answers! Very impressed!!
Buggy and not accurate
Device tells me that my pet is somewhere else. Does not refresh data adequately interface application is poor and unresponsive.
Very unreliable
When the app works, it helps us find our pets who like to play tricks and escape the leash. Otherwise, do not rely on this app to let you know when the batteries are low. We charged one tracker and it only took a half charge and the battery was dead in 18 hours. Then our pet took off, and the app said it was at 50% but lost communication with the tracker 4 days ago. Useless to me when I need it on so many occasions. We will be looking for an alternative solution when our subscription is due.
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Don’t waste your money
Had this for several months and every time we tested it failed. It would send you in the opposite direction of where the tracker was
Fonctionne bien
J’adore, plutôt précis et la batterie dure longtemps aussi. J’ai maintenant la tranquillité d’esprit, je sais où est mon chat en tout temps!!
update
Company contacted me and asked me to give them another chance. I like the device itself I think it has potential maybe my device was defective. Don’t mind the battery life as I take my dogs collar every night.
Not accurate
It’s way off by a mile or more if anything.. I’ve had it for like a day and I am about to return it. It’s the most compact device of all but it seems to not be worth it if accuracy is off by miles
Easy to use and works great!
Was easy to set-up and start using. Battery lasts and everything works as promised!
Raw
This product is definitely still in the beta stage. Support has been disappointing and will return “Tracki”.
Terrible tracker
The dog is never where the app says he is. I look out the door and he’s sitting in the yard, the app says he’s 25 miles away. And I have really good service here. I’ll be looking for a better tracker!
Do Not Waste Your Money
Even if you manage to connect the device to your phone, the app will not let you zoom in to actually find out where your dog is. A complete scam. Do not waste your time and money and invest in a real tracker!
Great app
I love working for TrackiPet and I love hanging out with all the dogs, everything about that is fantastic however I do have some constructive criticism.
- As many other people have mentioned the walker support is really bad and unhelpful, they take a very long time to get back to you and I feel that they only care about the customer but not the employee. Once a very large bulldog was growling pretty aggressively at me and another time I went to a building only to arrive and find that there was nobody there under that name and the walk had been a scam. Both times I tried to contact support and depending on what could have happened, those could have been unsafe situations, and support did not answer for a very long time both times, and the second time they put me on hold for like ten minutes. There could have been some person there trying to hurt dog walkers that requested a fake walk, and support put me on hold.
- You should be able to change the radius of walks that are visible in the app. I know you can restrict notifications but opening the app and seeing a bunch of beautiful huskies and German shepherds that are all 10 miles away is so sad.
Aside from that I love the app!
- As many other people have mentioned the walker support is really bad and unhelpful, they take a very long time to get back to you and I feel that they only care about the customer but not the employee. Once a very large bulldog was growling pretty aggressively at me and another time I went to a building only to arrive and find that there was nobody there under that name and the walk had been a scam. Both times I tried to contact support and depending on what could have happened, those could have been unsafe situations, and support did not answer for a very long time both times, and the second time they put me on hold for like ten minutes. There could have been some person there trying to hurt dog walkers that requested a fake walk, and support put me on hold.
- You should be able to change the radius of walks that are visible in the app. I know you can restrict notifications but opening the app and seeing a bunch of beautiful huskies and German shepherds that are all 10 miles away is so sad.
Aside from that I love the app!
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Web page user friendly
Works
Opened up inputted my info,date,and time. It was that easy. Highly recommend
Best ever!
Been using TrackiPet a few years and live the service provided! My three dogs and my grand pup all use the services! Profession, kind, loving walkers!
30 minutes walk was 15 minutes and no walk
Let me start with I have a camera on my front door.
I Paid for 3 days for 30 minutes walk. Dog walker arrived 15 minutes late. Walked my dog in my yard and left 15 minutes later. Then text me 15 minutes later that she just left. I texted the walker later saying I want to cancel for the two other days. I was hit with $18 cancellation fee. First and my last time using this app if you are out of town you really have no clue if you getting what you paying for unless there is a camera. The walker had the most reviews in my area all 5 stars! I figured I was getting g the best out there not so much!
I Paid for 3 days for 30 minutes walk. Dog walker arrived 15 minutes late. Walked my dog in my yard and left 15 minutes later. Then text me 15 minutes later that she just left. I texted the walker later saying I want to cancel for the two other days. I was hit with $18 cancellation fee. First and my last time using this app if you are out of town you really have no clue if you getting what you paying for unless there is a camera. The walker had the most reviews in my area all 5 stars! I figured I was getting g the best out there not so much!
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Incredible team and service!
We are so incredibly grateful for this service as well as all of the awesome discounts and promotions offered. We just started having our dog Lulu walked but we plan to go to Maui this summer and plan to have someone come stay with our dog in the comfort of our own home while we are out of state and I could not be more grateful for such an amazing service especially since the first time She was walked with Shaina, Lulu responded so well to her and they bonded and that means the world to us to trust someone so much with our dogter as we call her! Shaina is amazing and has a huge heart and I love the updates we get from her while she’s walking our Lulu! As far as we are concerned our TrackiPet walker Shaina is a part of our family now ❤️?
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Easy to use!
I started with TrackiPet in June 2017. My husband and I have now boarded a lot of pups and have thoroughly enjoyed it. Some complain that the fees are steep, but they fail to factor in the insurance provided that would be MUCH more expensive if they were to 1) have an incident without insurance and get sued or 2) purchase a private plan to have that same protection. If you're in a position to be a boarder, this is a great tool to build clientele. If you are searching for a boarder, this is a great app to find them in your area!
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