Subscribe
I got petloc8 for my cat in may wasn’t any good for me so unsubscribe but I’m still paying each month .
CRCaz ray
Won’t track
This thing keeps going to battery saver and not tracking anything!!! I’ve tried to turn it off over and over and this stupid thing just won’t work. So frustrating. What am I even paying for.
MMeepttgft
Messy
My app and my device lag a lot. So sometimes it doesn't update me how much is charged. Or when my cat is out, it doesn't let me update his location to find him. So a lot of the times is completely useless. I don't know if I need to ask for a new machine. Or if I'm doing something wrong. But charging is confusing and the app is confusing and slow.
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MMeestanobligando
Not a great product
Really wanted a great tracker so i felt safer to let my cat outside, was fine for a few days until it was showing my cat travelling 7 miles from my house within minutes. Contacted support and the suggestions did not work and the problem persisted. Then my cat lost the collar, it was over 30% battery when lost, and I could not find it as the location kept jumping around a 30ft radius and then it just powered off at 9% and is lost forever. Total had it for approx 2 weeks, would not purchase again. Inaccurate tracking, unreliable. Now I’m also stuck paying a subscription for it.
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AAnnoymous1919
Dont buy
If you gonna change your phone you gonna loose everything - cant add to the device to the other phone. Customer service is a chatbot. Forget it. UPDATE 1/11/2025 IMPOSSIBLE TO CANCEL THE SUBSCRIPTION THEY STILL CHARGING ME!!!
TTom74209
Response from developer
Hi, I'm Alex, Director of Support at Petloc8. I'm really sorry to hear about the issues you've run into while changing phones — we know how important it is to stay connected to your device. Good news: you don’t have to lose anything when switching phones. We can help you re-link your Petloc8 device and restore access in just a few quick steps. Please reach out to us directly at support@petloc8.net with your account details and device ID if possible. A real human from our support team (not just a bot!) will help you get set up quickly. Thanks again for your feedback — we’re here to make this right. Best regards, Alex Director of Support Petloc8 support@petloc8.net
