Use Less, Bad Behavior from executive, call Disconnected after Receiving.. Choose xigo better
Response from developer
Dear Sir, Apologies for the inconvenience caused. We would request you to share your booking details at feedback@trainman.in so that we can check and assist you better.
Trip Assurance Is Fraud service
Firstly, the lack of clarity regarding your Trip Assurance policy and its TM cash reuse options has left me feeling misled.(only 50 TM cash used ) its very disappointing and you are not mentioning in Policy.
The information provided is ambiguous and does not align with the expectations I had when opting for the service. This has caused unnecessary frustration and confusion.
Secondly, the overall service experience has been far from satisfactory. The inefficiency in addressing customer concerns makes it feel like a fraudulent setup rather than a trusted service provider.
I request immediate clarification on the Trip Assurance policy and an explanation of why my experience has been so disappointing. Additionally, I expect a resolution to the issue at hand and measures to ensure better transparency for customers in the future.
Response from developer
Dear Amit, We would request you to share your booking details at feedback@trainman.in so that we can check and assist you better.
Waste don’t use this app for tracking or Platform no search
PLease comment your suggestion too
Response from developer
Dear Sir, We would request you to share the screenshot of the error faced by you along with your booking details at feedbak@trainman.in so that we can check and assist you better.
Okay. But use NTES instead
Trainman is not accurate. Timing on some routes is incorrect. Sole reason I am uninstalling is because the music playback stops when I open the app. Not sure if this happens with every iphone. Maybe I will install and test in the future.
But NTES is more than enough.
Response from developer
Dear Sir, Apologies for the inconvenience caused. Kindly share the screen recording of the issue which you are facing on our support mail at feedback@trainman.in so that we can check and assist you better.
Just perfect!
Response from developer
Dear Sir, Thank you so much for sharing your wonderful experience on all of the app's feature. We're delighted to hear that you find our train ticket booking app was helpful and valuable for your travel needs.
Great App
Response from developer
Dear Sir, Thank you so much for the feedback. Yes, Trainman offers "Free Cancellation Scheme" in which if you cancel your train ticket on the journey date or before the chart preparation then you will get the full base fare in case you opted this feature.
Effortless Travel
Response from developer
Dear Sir, We are so glad to hear that our customer support services were able to make your experience a memorable one. Thank you so much for using all the features of our train ticket booking app. It’s always a pleasure to serve our users.
App Exprience
Response from developer
Dear Sir, Thank you for trusting us and for taking a moment to recommend to others. We're delighted to hear that you find our train ticket booking app was helpful and valuable for your travel needs.
Cancellation
Response from developer
Dear Sir, Kindly share your booking details on our support mail at feedback@trainman.in so that we can check and assist you better.
No proper location
Response from developer
Dear Sir, Kindly share the screenshot of the error along with the train/booking details at feedback@trainman.in so that we can check and assist you better.
A very useful app but few small but important fix needed
Refreshing the a PNR status which has been already added doesn't work. When we go into the particular PNR, it should automatically refresh to fetch the current status which it doesn't. Even tapping on the refresh icon also doesn't work. This gets very irritating sometimes when you need to check the status immediately.
Also dark mode for the app will be highly appreciated.
Response from developer
Dear Sir, Thank you so much for the feedback. We would request you to please share the screenshot/screen recording of the error which you are facing while searching the details, on our support mail at feedback@trainman.in, so that we can check and assist you better.
Current status update not working
Kindly fix this issue.
Response from developer
Dear Sir, Sorry for the inconvenience caused. We would request you to please update the app or reinstall it. Sometimes, the app may be slow but such instances are rare. If it happens too often then, please share your device details at feedback@trainman.in. We'll have things investigated.
Worst aap
Stuck at Loading after checked current ticket status
There is one problem. When I open the saved PNR from the list, the app checks for the current status. Once the app received the current status, the loader on the card goes away. Then a new loader icon at the middle of the screen and stuck there forever. Please fix this issue.
Response from developer
Dear Sir, Apologies for the inconvenience caused to you. We would request you to please update the app or reinstall it. Sometimes, the app may be slow but such instances are rare. If it happens too often then, please share your device details at feedback@trainman.in so that we can check and assist you accordingly.
Worst backend team ever
Reported many times that please wait appears after pnr search & freezes the screen & have to close the app & restart for using it.
Not even taking single action. Only saying sorry for inconvenience but no solution
One shocking response I got in mail even after sharing pics & videos.“ We got it checked with the concerned team & there is no issue that is creating this hassle at your end.”
I mean seriously??
Response from developer
Dear Sir, Apologies for the inconvenience caused to you. Kindly share your booking details or the screenshot of the issue at feedback@trainman.in so that we can assist you better.
One stop solution for all train related problems
Response from developer
Hi Sir, Happy to hear this from you. The Trainman team always aims to provide you with an overwhelming experience and getting appreciation from our users is the only thing we strive for. Share Trainman's awesomeness with your friends and family too. Thank you!
Congratulations
Response from developer
Dear Sir, Thank you so much for sharing your wonderful experience with the Trainman app. Also your feedback is already shared with our developers and soon they will be updated on our upcoming version.
Awesome app for Train Ticket booking
Recently I was looking for some good app to book train tickets and I found good reviews about Trainman and I started using it. So far I have very good experience to book tickets through the app. Also, I recommended many of my friends to use this app and they were also very happy 😃.
Some of the nice things about this app:
1) it is showing current availability once the chart prepared. It will help many passengers to get a train ticket at their last minute travel plan.
2) train running status and coach position and pnr status are really good and accurate features.
3) Payment gateway was nice. Hopefully you will partner with Simpl PayLater 🔜.
Everything is good but I would like to add few improvements.
1) I have booked a waiting list ticket and it didn’t confirm after the final chart preparation. I would expected an SMS or WhatsApp message for the same but I did not get the same. Hope this will be improved in your next update.
2) Tatkal ticket booking is still a nightmare. I know trainman doesn’t have any control on it. As it is something on the IRCTC sever side. Hope Trainman will find some hack 🤪 to help booking the tatkal ticket as well through the app.
Response from developer
Hello Sir, It is delightful to hear such positive words. We are always available for all kinds of responses either positive or negative. But the agenda of our whole team of Trainman is to convert all those negative feedbacks to a positive one. Thus, we don't feel bad about your review or viewpoint instead we are happy that we have such a precious customer with us. Thank you!
Poor service
And very poor service over the phone .
Font color
You have to work on your app so much. Provide good service to customers. Its easy to make complex thing but very difficult to make simplest thing.
