You can’t cancel
Very disappointing experience. I cancelled both through the app and by emailing their support team, yet the subscription kept running. After 5 months of trying to resolve the issue, they claimed they never received my email — even though the email was clearly visible in the same email chain I sent back to them.
The whole process felt extremely frustrating and unfair, especially when there was clear proof that I had attempted to cancel properly. Customer support was not helpful and the cancellation process seems designed to make it difficult for users to leave.
Really sad to deal with this kind of service. I would strongly recommend looking for an alternative app with more transparent billing and better customer support.
The whole process felt extremely frustrating and unfair, especially when there was clear proof that I had attempted to cancel properly. Customer support was not helpful and the cancellation process seems designed to make it difficult for users to leave.
Really sad to deal with this kind of service. I would strongly recommend looking for an alternative app with more transparent billing and better customer support.
Show more
System upgrade
Wish the system allows keeping a missed workout routine. Right now if I missed a day, the plan from my trainer disappears. And it’s frustrating to repeat them in your own using the own workout.
App keeps crashing
Every time I open the app, it closes.
Don’t respond to request for help
I logged in to update my clients workouts but to my surprise all my clients weren’t there. I am still receiving updates from my clients because they still have access to their workouts but I dont have access to them for updates. I have reached out twice in 3 days trying to get help. Unfortunately No luck. I am hopeful to hear something soon but will be looking for another personal trainer app. I cant have an app that doesn’t allow me to do my job
Show more
THE BEST
I accidentally purchased a year membership with these guys and was absolutely freaking out. however, they have a very convenient 24 seven chat support that took care of this issue literally immediately! THEY REFUNDED ME ALL MY FUNDS BACK IN UNDER 10 MINUTES.
Will be with these for as long as they are under operations🙏🏼💯
Will be with these for as long as they are under operations🙏🏼💯
Show more
