Translink User Reviews

Translink
Translink
Department of Transport and Main Roads

Customer Experience

Positive experience4.5% of reviews
Neutral2.8% of reviews
Negative experience92.7% of reviews

~ Based on 467 written reviews from the US App Store.

What users say

Is Translink Safe?

Not enough ratings yet to assess Translink.

Is Translink Legit?

Translink appears to be a legitimate app. AppsHunter Legitimacy Score for Translink is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Upgrade????

Apparently the upgrade is not available in my region of this world. What on earth??? Brisbane??? And yet I can access it from the website. Who is responsible? I
Hope they’re at least good looking!

So frustrating

I missed two eligible buses and was late to work today because the app told me to wait for a bus number that didn’t actually exist. I ended up making an assumption on a number that a lot of other people were using to get myself in to the city to work, no thanks for this app. Great use of tax-payer money guys.
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Over hated

I like it ion know why people are so negative. it’s not the best sure but come on.

Awful

Absolute joke! What were the developers doing instead of working on a better version? So user-unfriendly.

Worst app ever used

non reliable info. vehicle tracking is not live and most of the time incorrect. you stand and wait for a bus displayed as coming in x mins and then there's no bus coming leaving u wait for the next one (if that one comes). terrible user experience

Horrible

I was confused which bus to take home so I got this app to help me. It did the exact opposite. It lead me to the wrong bus stop, the bus doesn’t even go that route. How could this massive oversight have even occurred, never using this app again.

I avoid using the Translink app

I turn up at the train or bus station and read the timetable when I get there - this method is better than using the app.

So bad the staff at Roma Street even said not to use it

If I had to give -1 star I would. Horrible format. Confusing. Inaccurate. Seriously we can do much better than this to serve our community. Cheap and sad excuse for an app.

What a joke

I can’t believe that they took one of the best apps and turned it into this rubbish. Inaccurate and a waste of time.

infuriating but relied on

it keeps tracking other buses saying they’re my bus and then glitching and setting my bus back on the map by another 10 minutes why cant it just track the fricking bus i’ve been waiting half an hour and it’s told me the whole time “1 minute” “3 minutes” “2 minutes” oh no wait “20 minutes” PICK ONE. HOW HARD IS IT TO TRACK THE LOCATION OF A BUS?
some people a) don’t have their license for various reasons b) can’t afford to drive or c) it’s much better for the environment, and a lot of us can rely pretty heavily on an app like this for live updates in case things veer off schedule. but for crying out loud FIX IT TRANSLINK.
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Bring back the old app

The old app was so much better than this trash.

Also the live tracking is not live, it is fake!

Terrible upgrade

Terrible upgrade. Can no longer see distance to walk without clicking in to each option. Provides a route then mid transit changes to another point.

Abysmal beyond description

This app is about as bad as it gets, the design and usability plumb new depths manifesting in unusable mash of UI elements that fail to adhere to conceptual expectations and intuitive design constructs. To the ‘leadership’ team overseeing digital delivery - you should be fired or reassigned to a role that does not involve information provision or app development.
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Terrible app

I have never used such a terrible app. All the bus departure times were missing in the app. Fortunately there are better apps you can use.

Not worth a star

At least fix it before the olympics, otherwise we’ll be jokers on world stage. I would give half or no star if I could. You call this an enhancement? Click on timetable and I get taken to web for $3m+ contract? Bring back fav, time table. This is the most useless app. Get it right QLD transport and govt.
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Use the website

From frequent app crashes, to showing the wrong time of services (services that have already departed several minutes ago or services several hours into the future), to the single colour design making it harder to navigate - just use the website

laggy as heeeeeeeeellll

IT FREEZES EVERY 5 SECONDS ??? HELLOOOOOOO I CANT FIND WHAT TRAIN STATION IS CLOSEST TO MY SISTERS HOUSE TO GO VISIT HER OH MY GOD. I AM BEING BOMBARDED WITH THE BUS STOPS TO THE POINT I CANT EVEN SEE WHAT CITY IM LOOKING AT ???

Useless App

The old app is way better than this. I can’t locate my friend’s exact location.

Couldn’t be any worse

This is the most confusing travel app I have ever used. Possibly a local may understand, but avoid if you are just visiting.

Unnecessary

There was nothing wrong with the old app. This one is so much harder to navigate and takes three times as long to find what you’re looking for