Perfectly good app
I would start by saying all the people gurning about this app need to learn how to use apps, and smart phones, properly, first.
This ticketing app works fine. My only complaint would be buying multiple tickets on it (eg if I'm with the kids) isn't possible. You have to send them to another user or something which is daft. But this doesn't happen that often so it's fine.
This ticketing app works fine. My only complaint would be buying multiple tickets on it (eg if I'm with the kids) isn't possible. You have to send them to another user or something which is daft. But this doesn't happen that often so it's fine.
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Translink mLink NI transport app - very poor!
The app has multiple little bugs and some big shortcomings. When you click travel / route planner it asks you download another app. It doesn’t auto flip between bus and train even when you select the desired option. There is no way to reserve a seat or even to book a ticket for a specific day. And the biggest major defect - if you purchase a ticket the day prior to travel, ie planning your travel in advance, the ticket expires at 0400 on the day of travel and is therefore invalid. And there is no mechanism to get a refund by phone or on the app. Really very poor! It’s 2024 Translink, not 2004. Get yourselves updated. For example, have a look at CityMapper or Trainline or Transport for London and see what a half decent app looks like. This is not rocket science or anything new.
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Absolutely useless app
I just booked 2 tickets, costing 24 pounds sterling, with no available choice of a departure date. So I reckon there is no fixed date. Oh no, I must use them TODAY even though I need to travel tomorrow. USELESS APP, DO NOT USE IT!!!
Confusing UX, and tickets that expire.
Possibly the most confusing UX I’ve experienced in an app so far. Not only do you need to find the service you need to take through the app (you can’t search by start or destination) but you have to “activate” your ticket for it to work. Tickets are only valid for a limited time after activation, which means money can be wasted if your bus doesn’t turn up (it happens frequently with the service I take). Some tickets also auto-activate upon purchase.
Whenever somebody comes to visit me, I have to help them to use the app if they want to use the bus.
Whenever somebody comes to visit me, I have to help them to use the app if they want to use the bus.
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Designed by a child? A rare zero-rated app
Zero rated across every aspect of functionality. Absolute rubbish.
This app is like something a primary school child might have designed on their first attempt at coding. It is far and away the worst app by a wide margin out of literally hundreds I’ve used over the years. A one star rating is a way better rating than this app deserves.
I went to login and found that IOS unusually did not populate login fields and didn’t have a password saved against an Mlink or Translink app.
Then tried to set up an account but was told I already had one. Entered email, selected forgot password and was directed to Corethree to reset. How are users to remember to search for Corethree when logging in?
Instead of being asked to enter departure and destination details and then being presented with travel options, users are greeted on logging in with a wide range of services, the names of which generally give little clue as to what routes they serve.
There is no option for Smartpass users to book tickets.
FAQs are not searchable.
This app is like something a primary school child might have designed on their first attempt at coding. It is far and away the worst app by a wide margin out of literally hundreds I’ve used over the years. A one star rating is a way better rating than this app deserves.
I went to login and found that IOS unusually did not populate login fields and didn’t have a password saved against an Mlink or Translink app.
Then tried to set up an account but was told I already had one. Entered email, selected forgot password and was directed to Corethree to reset. How are users to remember to search for Corethree when logging in?
Instead of being asked to enter departure and destination details and then being presented with travel options, users are greeted on logging in with a wide range of services, the names of which generally give little clue as to what routes they serve.
There is no option for Smartpass users to book tickets.
FAQs are not searchable.
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