Great logging App
I’ve been using the app for 10+ years without problems. I stopped for a few months (not driving much) & there have been substantial updates. When I opened the app Friday evening I was having issues with my old info uploading. Emailed support at something like 9pm on a Friday night. To my surprise I managed to have several back and forth troubleshooting emails until midnight when I went to bed. I had more emails over the weekend and at that stage i was blown away by the friendly service and dedication to trying to fix the problem. I’ve now been informed my issue will be fixed in the next update.
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Was great. Upgraded now useless
I have been using this app and recommending it to my clients, since it first came out. Earlier this month my in app advised of a new plane fee from $11.99 to $39.99. Begrudgingly I accepted and the increase was charged. Now the app will not work at all says I have used all 8 of my trials (interestingly I have never used the trial version). No response from support. I have the latest version installed. I have asked for a refund.
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Promising app let down by poor support
Promising app let down by poor support
Downloaded the trial on 12 April 2026 and it worked perfectly, so I upgraded to a full subscription. After paying, the app stopped working correctly — automatic trip detection failed entirely. I uninstalled and reinstalled, but the only way to log trips was to manually configure each one, defeating the purpose of the app.
I attempted to contact support multiple times and received no response whatsoever. It's a shame, because the core functionality showed real promise. Unfortunately, without any support to resolve the issue, I've had no choice but to switch to Driversnote.
Would not recommend until their support improves.
Downloaded the trial on 12 April 2026 and it worked perfectly, so I upgraded to a full subscription. After paying, the app stopped working correctly — automatic trip detection failed entirely. I uninstalled and reinstalled, but the only way to log trips was to manually configure each one, defeating the purpose of the app.
I attempted to contact support multiple times and received no response whatsoever. It's a shame, because the core functionality showed real promise. Unfortunately, without any support to resolve the issue, I've had no choice but to switch to Driversnote.
Would not recommend until their support improves.
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Response from developer
Hi, we have fixed this issue in v5.0.10. The update was released a few days after the issue was reported.
Crash
When I open the app crashes every single time. I have a lot of saved trips on here and I cannot use the app for work right now. I need some help.
Response from developer
Hi, please contact us at support@sockii.com. We can assist you in getting it working again.
Best Logbook app with better customer service
There isn't another app better than this one that I could find to use. I travel for work and rely on accurate logbook, automatic recording and minimal interaction to get it done. Customer service and professionalism from App developers far beyond any experience I've had - fantastic job! Well done and thank you!
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