Promising app let down by poor support
Promising app let down by poor support
Downloaded the trial on 12 April 2026 and it worked perfectly, so I upgraded to a full subscription. After paying, the app stopped working correctly — automatic trip detection failed entirely. I uninstalled and reinstalled, but the only way to log trips was to manually configure each one, defeating the purpose of the app.
I attempted to contact support multiple times and received no response whatsoever. It's a shame, because the core functionality showed real promise. Unfortunately, without any support to resolve the issue, I've had no choice but to switch to Driversnote.
Would not recommend until their support improves.
Downloaded the trial on 12 April 2026 and it worked perfectly, so I upgraded to a full subscription. After paying, the app stopped working correctly — automatic trip detection failed entirely. I uninstalled and reinstalled, but the only way to log trips was to manually configure each one, defeating the purpose of the app.
I attempted to contact support multiple times and received no response whatsoever. It's a shame, because the core functionality showed real promise. Unfortunately, without any support to resolve the issue, I've had no choice but to switch to Driversnote.
Would not recommend until their support improves.
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Response from developer
Hi, we have fixed this issue in v5.0.10. The update was released a few days after the issue was reported.
Crash
When I open the app crashes every single time. I have a lot of saved trips on here and I cannot use the app for work right now. I need some help.
Response from developer
Hi, please contact us at support@sockii.com. We can assist you in getting it working again.
Best Logbook app with better customer service
There isn't another app better than this one that I could find to use. I travel for work and rely on accurate logbook, automatic recording and minimal interaction to get it done. Customer service and professionalism from App developers far beyond any experience I've had - fantastic job! Well done and thank you!
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New update
New update unworkable a disaster cannot even open to report issues
Response from developer
Hello, please update to v5.0.2 as we have fixed this issue. You can also contact us at support@sockii.com if the problem still persist. Thank you.
app not working
urgently need support app is not working , frozen after new update
