Love this app
One of my favorites
Poor communication and 1 month shipping delay
I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience
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Response from developer
Hi Doya1, We are very sorry that you experienced this. This happens rarely that your order got stuck during Chinese New Year. There were a few items in your order that failed our quality inspection, which caused the delay. We'll make it right for you. Please reach out to sherwinx@trendsi.com and we will follow up promptly.
I want to like this app but
I really want to like this app bc I like the concept of drop shipping but I have an order for a customer pending right now and I cannot get to it to pay. I also have a few orders I paid for that hasn’t shipped yet. The standard for my shop is lightening fast shipping and several weeks shipping is unacceptable for me. I have ordered wholesale so I can have in stock and ship myself but even my wholesale orders have not shipped yet. And bc I cannot get on the app I don’t know how to reach customer support. When I go to the web version it tells me to go to the app. Unfortunately I cannot have this for my business. I need to find a new reliable drop shipper or wholesale.
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Response from developer
Hi Scomesa, We are very sorry that you experienced this. 90% of our orders are delivered within 5-10 business days. You can always find our 24/7 support at www.trendsi.com or via our mobile app: 1. Go to Account 2. Look under Help Center 3. You will find the chat bubble there If your order is indeed delayed, we will make it right for you and refund the shipping cost. We can be reached at support@trendsi.com
Doesn’t work
Freezes when attempting to upload seller’s permit
trendsi is awesome
it’s the first free supplier app that i’ve found that you don’t have to pay a subscription, high quality, easy order fulfillment, and fast shipping i’m extremely impressed
