Crashes
The app crashes when you want to view the purchased tickets. It's been like this for several years, unbelievable.
Dreadful!
Horrible counterintuitive interface! Impossible to use piece of garbage app. Hire professionals!!!
Credit Card Issue
Not sure who is monitoring this app for real time performance, but unable to input cc information for making a payment, now if paying for one’s fare is made difficult, well they gotta get their house in order.
Useless
Shame - app doesn’t work . No way to enter address for payment so you can not buy tickets
Absolutely garbage
Will not let you buy tickets if you don’t have a texas or florida billing address
the app developer(s) deserve to be put into a giant high speed blender
the app developer(s) deserve to be put into a giant high speed blender
Well Florida made an app…
Don’t even waste your time with this trash, this is the most Florida app & it shows. If you can even purchase a ticket on here it takes up 40mins to post & it’s only valid for 4hrs. What kind of logic is that?? In my case I couldn’t even purchase one because while trying to enter my address in the credit card section you can only pick from predetermined addresses that pop up when you start typing. If your address isn’t in there then they don’t let you even make a purchase by filling it out yourself. Makes absolutely no sense. Florida man is real people & it’s state run.
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DO NOT USE
This app stole my money. I payed for a ticket , the money was taken out of my account but the app never generated a ticket for me. I had to buy a paper one at the station. Terrible
Awful
This app is useless. It never works and nobody helps. SoFloGo is even worse.
Got a ticket because the app didn’t work
What a horrible app.
Terrible
App is full of glitches. Won’t recognize or validate billing address so you can’t purchase a pass. It forces you to select from the drop down list, but the only options include PO Box and locations with “Miami” in the name. Just downloaded it and couldn’t even get past that screen.
Worst app ever
Worst app ever, I can't believe apple allow to launch this trash on the store
Effectively Dead App
I’ve never seen such a broadly broken app on the App Store. Most interactions result in some kind of hang/freeze. I fought my way through the account creation process anyway, and received the email address validation email. After getting a successful validation message on the web, I attempted to log in on the app and received an invalid credentials message despite using a password manager, so I know I was using the correct password. Eventually it locked me out and presented a message that said to reset my password to unlock my account. I entered my email address on the reset password page and got a failure message stating that my account was locked. Nice tight failure loop. Garbage all around.
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Billing address
The app will not allow me to enter the correct billing address for a payment method.
Low quality
Terrible UI not user friendly
Crashes
Every time I open the app to scan the fare it crashes.
Payment address only available Miami
I will reiterate what others say. Can not use because only payment credit card address that you must choose is Miami. Amazing this continuous to not be fixed. Utterly useless. The app developers should be so ashamed of themselves, this is basic stuff. But then again I am sure they got paid regardless- great tax payer use.
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Worst app ever!!!
Impossible to pay for a ticket using a credit card. I’m EXTREMELY computer savvy and couldn’t get past imputing the address.
App Crashes Constantly
Every time I click on my passes the app crashes
If I could give it 0 stars, I would
I’m a frequent traveler and this is the worst public transit app I’ve ever had the misfortune of interacting with. Tell your developers to take a look at New Orleans’ Le Pass (assuming y’all aren’t outsourcing the work to India). That app is the gold standard for public transportation.
HORRIBLE APP!!
Give yourself 30 minutes to be able to figure how to put your address in and how to buy a ticket. Get paper and pen if you need to reset your password. The temp password is in your email, you can’t copy the whole thing to paste it, and it’s a results password with a ridiculous amount of odd characters, and hard to tell what are letters and what are numbers. I had to reset 3 times because I couldn’t get it right. Worst app ever!
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