Misleading
After you’ve gone through the process of creating an account, giving access to and adding personal photos from a trip, you’re met with a page where you have to pay for a sub subscription and you are not offered a free option. To be clear, I have no this model, however this should be transparent before setting up an account. You cannot get past the subscription page without paying, so I am now in the dilemma that I have an account with my personal photos on, which I cannot access without paying. I do not want a subscription, so as it stands I cannot access the account page to request its permanent deletion. This is a huge floor in this application’s development, because they’ve now got my personal data and I’m unable to easily delete it without having to pay.
If the developers are reading this, you need to rectify this and provide users with an option to delete without paying for the full account to do this. Better still, don’t waste people times and just make it abundantly clear before you even create an account that there is no free option on this application, instead of taking my personal data and telling me afterwards. This practice is really not in keeping with the messaging of “we are a new business, please help us” and it feels like something one of the larger corporations would do.
Response from developer
We want to be clear: no personal data was collected. TripMemo doesn't create an account until after you subscribe, so nothing you entered ever left your phone. Your name, username, and photos are all stored locally on your device only. We never see, access or store them. That also means there's no account to delete. Simply deleting the app removes everything straight away. TripMemo is a subscription app, as shown in our App Store description and pricing. We agree this should be clearer inside the app before you start setting up, and we're also working on a free version so people can try TripMemo first. Our pricing is kept as low as possible, as every plan includes unlimited AI features and cloud storage, which carry real running costs for us. Privacy matters a lot to us as a small team, so we'd really appreciate you considering an update to your review now that this is cleared up. If you have any questions, email us at support@tripmemo.app.
Subscription
Response from developer
Thanks for sharing this. To clarify, a yearly subscription isn't required. We also offer a weekly and monthly option, so you can try TripMemo properly before deciding on a longer plan. Our yearly plan includes unlimited access to every feature, including AI-powered tools and secure cloud storage. Both carry ongoing costs for us, but we've priced the plan as low as we sustainably can, working out at around 5p a day. As a small, independent team, subscriptions are what allow us to keep improving TripMemo and make it the best it can be. If this helps clarify things, we'd be grateful if you'd consider updating your review. Any questions, email us at support@tripmemo.app.
Pay monthly……
Response from developer
Thanks for the feedback, and we're glad you like the app. To clarify, a monthly plan isn't the only option. We also offer weekly and yearly plans, with yearly working out at around 5p a day. We've deliberately chosen not to use ads. They interrupt the experience, and TripMemo holds your personal travel memories, so we want it to feel calm and focused. Ads also wouldn't cover the ongoing costs of our AI-powered features and secure cloud storage. As a small, independent team, subscriptions are what allow us to keep improving TripMemo and make it the best it can be. If this helps clarify things, we'd be grateful if you'd consider updating your review, Jack. As these bad reviews are disheartening as we are working day and night to make TripMemo the best it can be. Any questions, email us at support@tripmemo.app.
No way to try it out before buying
Response from developer
We’re a small, independent team putting a huge amount of time and care everyday into making the app the best it can be. We understand wanting to try it before paying. Running and developing TripMemo has ongoing costs, so we charge a subscription so we can continue building the app. Our pricing is the lowest we can go without losing money. It’s currently $19.99 for a year, equivalent to around 5 cents a day. We also offer a weekly subscription for a shorter commitment. It’s disheartening to receive a one-star review when we haven’t had the chance to show you what TripMemo can offer. We understand that being able to try it first matters to you, and we’d love the chance to help. Please email us at support@tripmemo.app so we can talk this through with you personally.
Perfect app
Response from developer
Thank you so much, Fin! 😊 So happy you’re enjoying TripMemo and finding it easy to use. Your review means a lot to us! Happy travels 🌍
