Misleading
After you’ve gone through the process of creating an account, giving access to and adding personal photos from a trip, you’re met with a page where you have to pay for a sub subscription and you are not offered a free option. To be clear, I have no this model, however this should be transparent before setting up an account. You cannot get past the subscription page without paying, so I am now in the dilemma that I have an account with my personal photos on, which I cannot access without paying. I do not want a subscription, so as it stands I cannot access the account page to request its permanent deletion. This is a huge floor in this application’s development, because they’ve now got my personal data and I’m unable to easily delete it without having to pay.
If the developers are reading this, you need to rectify this and provide users with an option to delete without paying for the full account to do this. Better still, don’t waste people times and just make it abundantly clear before you even create an account that there is no free option on this application, instead of taking my personal data and telling me afterwards. This practice is really not in keeping with the messaging of “we are a new business, please help us” and it feels like something one of the larger corporations would do.
Response from developer
We want to be clear: no personal data was collected. TripMemo doesn't create an account until after you subscribe, so nothing you entered ever left your phone. Your name, username, and photos are all stored locally on your device only. We never see, access or store them. That also means there's no account to delete. Simply deleting the app removes everything straight away. TripMemo is a subscription app, as shown in our App Store description and pricing. We agree this should be clearer inside the app before you start setting up, and we're also working on a free version so people can try TripMemo first. Our pricing is kept as low as possible, as every plan includes unlimited AI features and cloud storage, which carry real running costs for us. Privacy matters a lot to us as a small team, so we'd really appreciate you considering an update to your review now that this is cleared up. If you have any questions, email us at support@tripmemo.app.
Subscription
Response from developer
Thanks for sharing this. To clarify, a yearly subscription isn't required. We also offer a weekly and monthly option, so you can try TripMemo properly before deciding on a longer plan. Our yearly plan includes unlimited access to every feature, including AI-powered tools and secure cloud storage. Both carry ongoing costs for us, but we've priced the plan as low as we sustainably can, working out at around 5p a day. As a small, independent team, subscriptions are what allow us to keep improving TripMemo and make it the best it can be. If this helps clarify things, we'd be grateful if you'd consider updating your review. Any questions, email us at support@tripmemo.app.
Pay monthly……
Response from developer
Thanks for the feedback, and we're glad you like the app. To clarify, a monthly plan isn't the only option. We also offer weekly and yearly plans, with yearly working out at around 5p a day. We've deliberately chosen not to use ads. They interrupt the experience, and TripMemo holds your personal travel memories, so we want it to feel calm and focused. Ads also wouldn't cover the ongoing costs of our AI-powered features and secure cloud storage. As a small, independent team, subscriptions are what allow us to keep improving TripMemo and make it the best it can be. If this helps clarify things, we'd be grateful if you'd consider updating your review, Jack. As these bad reviews are disheartening as we are working day and night to make TripMemo the best it can be. Any questions, email us at support@tripmemo.app.
No way to try it out before buying
Response from developer
We’re a small, independent team putting a huge amount of time and care everyday into making the app the best it can be. We understand wanting to try it before paying. Running and developing TripMemo has ongoing costs, so we charge a subscription so we can continue building the app. Our pricing is the lowest we can go without losing money. It’s currently $19.99 for a year, equivalent to around 5 cents a day. We also offer a weekly subscription for a shorter commitment. It’s disheartening to receive a one-star review when we haven’t had the chance to show you what TripMemo can offer. We understand that being able to try it first matters to you, and we’d love the chance to help. Please email us at support@tripmemo.app so we can talk this through with you personally.
Perfect app
Response from developer
Thank you so much, Fin! 😊 So happy you’re enjoying TripMemo and finding it easy to use. Your review means a lot to us! Happy travels 🌍
Great design
Response from developer
Thanks Ralph! We’ve worked really hard on the design, so it’s lovely to hear you say that!
Paywall after uploading
Response from developer
Hi Leon, we’re really sorry this gave you that impression. Just to clarify, if you decide not to subscribe, your photos are never uploaded anywhere and remain on your device. That’s clearly something we need to communicate better, and we’ll be improving this in an upcoming update.
Best travel journal app
Response from developer
Thanks so much! It means a lot to hear you’re enjoying TripMemo. Keeping all your trips and memories together in one place is exactly what we set out to build. Happy travels!
THE BEST
Response from developer
Thank you Amelie! Knowing it’s helped you hold onto your travel memories in a more meaningful way honestly means so much to us. We hope it becomes home to many more incredible trips for years to come. ❤️
Such a cool app!
Response from developer
Thank you so much, Isabel! We’re so happy you’re enjoying TripMemo and using it to keep your memories together. We hope you create many more amazing TripBooks! 🧡✈️
Frustrating
Also can’t add multiple locations to one trip so no good for backpackers
Response from developer
Hi, TripMemo uses the date saved with each photo, so screenshots or images saved later can sometimes appear under a different date. You can remove the photo and add it again to the correct day. Multi-destination TripBooks are also coming soon, so backpacking and longer trips will be much better supported.
No trial?
Response from developer
Hi! Thanks for your feedback. We now offer a free trial, so you can try TripMemo before subscribing. We hope you’ll give the app another chance and consider updating your review if you enjoy it 😊
Not good
Response from developer
Hi, I think this comes down to a mix-up between two different features. If you want people to see your trip, that's free. The "Generate Share Link" button on the invite screen creates a link anyone can open, no account or payment needed. Inviting by username is for editors, meaning people who add their own photos and journal notes to the trip. Editors each need a subscription because they're full contributors, the same way most collaborative apps charge per editor. The app doesn't promise free editing anywhere, but I get that the two options sitting on one screen can blur together, so we're making the wording clearer. In the meantime the free view link will do what you described wanting, and we're at support@tripmemo.app if you need support. Hopefully this explains the setup better than the app did, and if so, we’d really appreciate you giving the review another consideration. As a small team these reviews mean a lot to us. And we are genuinely trying to make TripMemo the best app it can be and updating with new improvements frequently. So if anything else isn’t working the way you’d expect, email us directly and we’ll help you out. Thank you.
Receptive Team
Response from developer
Thank you for giving us the opportunity to resolve the issues, and for updating your review! We also appreciate your honest feedback on the price. Since then, we’ve lowered our pricing and introduced more flexible subscription options, including a free trial. We hope you continue enjoying TripMemo as we make it even better! 😊
My favourite app for travel <3
Response from developer
Thank you so much for this beautiful review! It honestly means the world to us that TripMemo has become your favourite app for travel and that you and your partner are using it as your travel journal for all your adventures. This is exactly why we built TripMemo: to help people turn every holiday, journey, road trip, vacation, and travel memory into something they can look back on forever. Your support and kind words genuinely motivate us to keep improving the app, adding new features, and making TripMemo the best travel journal and trip diary for people who love documenting their adventures. Thank you again for telling your friends about TripMemo. We’re so grateful to have you here!
Buggy/ No response
Response from developer
Hi, I’m really sorry about this. Version 3.0.0 introduced some issues around note ordering and TripBook display that should not have made it through. Our team has been working on fixes and an update is being prepared as soon as possible. I’m also sorry you didn’t get a response on Instagram — that’s on us. Please email support@tripmemo.app with the subject “App Store Review - Mbb5566” and we’ll personally look into your account/trip and help make this right. Thank you for saying there is potential here. We’re taking this seriously and working hard to make TripMemo much more reliable.
Adding a location is a nightmare
I am attempting to select the location of where I visited but the app seems to be obsessed with selecting random places around the world and actually not the one I want to select.
So far I have spent 20 minutes trying to add one location and have failed miserably not sure I'm going to be sticking with this app
Response from developer
Hi Mark, really sorry about this that is incredibly frustrating, especially on your first trip. The location picker in version 2.5 was not behaving as reliably as it should have, and we’ve since made improvements to this in version 3.0.0 so selecting the correct place should be much smoother now. If you’re open to giving it another try, please update TripMemo to the latest version from the App Store. And if you still run into any issues, email us at support@tripmemo.app and we’ll personally help get your trip set up properly. Thank you for the honest feedback. And we really apologise that you had this experience.
Not what it claims to be
It uploaded all photos from a prior trip in one day, not separating them by days as advertised. It didn’t automatically show the photo location in a map. I needed to add location manually. The entry link created to share with others who I want to view the entries requires that recipients create an account in the TripMemo app and tries to get them to subscribe every time they access it. This is not the experience I want for those just trying to follow my travels.
I will not be using this app and don’t recommend it to others. I regret subscribing.
Response from developer
Hi, thanks for taking the time to write this. We are genuinely sorry your first experience wasn't what you hoped for. You were on version 1.3.5, and we're now on 2.0.1 with a lot changed. Bulk uploads now group photos by day automatically, location auto-detection has been rebuilt (if your photos had location stripped by iCloud's "Optimise Storage" or by being shared via Messages, that was likely why it didn't map — we handle this more clearly now), and we're actively working on public share links that don't require recipients to create an account. If you're open to giving it another look, email us at support@tripmemo.app and we'll sort out your subscription and walk you through what's new. Please let us know if we can help you. We would love to make this right.
Misleading
Response from developer
Hi, thank you for the feedback. I’m sorry this felt misleading that was never our intention. Our current pricing is no longer the same as the amount mentioned in this review, and we’re continuing to improve the app experience and transparency around subscriptions. You tried TripMemo on version 1.3, and we’re now on version 3.0.0. Since then, we’ve significantly expanded and improved the app, and we’d love for you to experience it again. If you have any questions or would like help getting started, please reach out to us at support@tripmemo.app and we are more than happy to help.
Travel journal
Response from developer
Thanks for the review! Glad you’re enjoying the collaboration feature, it’s one of our favourites too. Nothing better than building a trip journal together with the people you travelled with. More useful features on the way!
