I think it's quite interesting.
During Spring Festival back home, I kept an eye on the shop throughout—no issues occurred.
Financial fraud on app
180 day paid data plans and cameras get deactivated while app is pushing monthly data payments on top of paid limitless 180 day data plan -to push for double payment for data and ignoring what was paid for. Customer service responds with smilies and tells to pay more for already paid 4G services also claiming they can’t help because they did not even go to work today: very strange. Must be normal for Chinese company. Meanwhile by now they turned off two cameras out of 18 with with claims need to pay more for data as soon as i requested to redund illegal charge of monthly payment given my 180 day 4G limitless data I paid for expire in October and November for cameras they turned off.
Update: after few days I was contacted by tech support, cameras back to working and purchased plans were honored.
Currently 7 out of 18 cameras (with 180 day plans for 4G paid) are down, cannot access settings and 4G plan area has NOT normal looking notification to recharge with disabled camera ICCID numbers which looks more like fake link to money thieves/scammers. Normally on the app recharge request looks completely different than these strange looking notifications with likely fake recharge link to steal money. This too has happened multiple times in the past. Contacted customer service.
Update: after few days I was contacted by tech support, cameras back to working and purchased plans were honored.
Currently 7 out of 18 cameras (with 180 day plans for 4G paid) are down, cannot access settings and 4G plan area has NOT normal looking notification to recharge with disabled camera ICCID numbers which looks more like fake link to money thieves/scammers. Normally on the app recharge request looks completely different than these strange looking notifications with likely fake recharge link to steal money. This too has happened multiple times in the past. Contacted customer service.
Show more
Customer support
Great cameras with clear video and an easy-to-use app. I appreciate the customer support and assistance.
Bulb camera
Pretty good unit , software is difficult until you get familiar with navigating it also would like longer active motion recording, good customer response with questions or issues
Financial fraud on app
180 day paid data plans and cameras get deactivated while app is pushing monthly data payments on top of paid limitless 180 day data plan -to push for double payment for data and ignoring what was paid for. Customer service responds with smilies and tells to pay more for already paid 4G services also claiming they can’t help because they did not even go to work today: very strange. Must be normal for Chinese company. Meanwhile by now they turned off two cameras out of 18 with with claims need to pay more for data as soon as i requested to redund illegal charge of monthly payment given my 180 day 4G limitless data I paid for expire in October and November for cameras they turned off.
Update: after few days I was contacted by tech support, cameras back to working and purchased plans were honored.
Update: after few days I was contacted by tech support, cameras back to working and purchased plans were honored.
Show more
